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Slow user home screen #15764

Closed
2 tasks done
SilvaFernando opened this issue Oct 11, 2023 · 2 comments
Closed
2 tasks done

Slow user home screen #15764

SilvaFernando opened this issue Oct 11, 2023 · 2 comments
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@SilvaFernando
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Code of Conduct

  • I agree to follow this project's Code of Conduct

Is there an existing issue for this?

  • I have searched the existing issues

Version

10.0.9

Bug description

Hi Team,

When a user has many groups, their home screen becomes very slow, I tried decrease the lines number on the home screen but I don't have success and slow continues.

image

Relevant log output

Don`t have logs
https://centraldeservicos.servicedeskbrasil.com.br/front/central.php

Page URL

/front/central.php

Steps To reproduce

1 - Has many groups on your user with many tickets

Your GLPI setup information

Instruções de instalação e configuração
GLPI 10.0.9 (/glpi => /usr/share/glpi)
Installation mode: RPM
Current language:pt_BR
Server
 

Operating system: Linux srv-glpi10-prd 5.10.0-18-amd64 #1 SMP Debian 5.10.140-1 (2022-09-02) x86_64

PHP 8.0.25 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bcmath, bz2,

calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml,

mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_pgsql, pgsql, posix, readline, session, shmop, soap, sockets, sodium,

standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="160" memory_limit="2048M" post_max_size="20M" safe_mode="" session.save_handler="files"

upload_max_filesize="20M"

Software: Apache/2.4.54 (Debian) (Apache/2.4.54 (Debian) Server at 192.168.20.97 Port 80

)

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/117.0.0.0 Safari/537.36 Edg/117.0.2045.60

Server Software: Percona Server (GPL), Release 33, Revision 6517692

Server Version: 5.7.30-33

Server SQL Mode:

Parameters: glpi_prod@192.168.20.99/glpi_prod

Host info: 192.168.20.99 via TCP/IP


PHP version (8.0.25) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (5.7.30) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/lib/glpi/files/_cache has been validated.

Write access to /etc/glpi has been validated.

Write access to /var/lib/glpi/files/_cron has been validated.

Write access to /var/lib/glpi/files has been validated.

Write access to /var/lib/glpi/files/_dumps has been validated.

Write access to /var/lib/glpi/files/_graphs has been validated.

Write access to /var/lib/glpi/files/_lock has been validated.

Write access to /var/lib/glpi/files/_pictures has been validated.

Write access to /var/lib/glpi/files/_plugins has been validated.

Write access to /var/lib/glpi/files/_rss has been validated.

Write access to /var/lib/glpi/files/_sessions has been validated.

Write access to /var/lib/glpi/files/_tmp has been validated.

Write access to /var/lib/glpi/files/_uploads has been validated.

For security reasons, SELinux mode should be Enforcing.


Web server root directory configuration seems safe.

Sessions configuration is secured.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: bz2, Phar, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /usr/share/glpi/marketplace has been validated.

Timezones seems not loaded, see https://glpi-install.readthedocs.io/en/latest/timezones.html.
GLPI constants
 

GLPI_ROOT: "/usr/share/glpi"

GLPI_CONFIG_DIR: "/etc/glpi"

GLPI_VAR_DIR: "/var/lib/glpi/files"

GLPI_LOG_DIR: "/var/log/glpi"

GLPI_HTMLAWED: "/usr/share/php/htmLawed/htmLawed.php"

GLPI_FONT_FREESANS: "/usr/share/fonts/gnu-free/FreeSans.ttf"

GLPI_SYSTEM_CRON: true

GLPI_INSTALL_MODE: "RPM"

GLPI_MARKETPLACE_DIR: "/usr/share/glpi/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_DOC_DIR: "/var/lib/glpi/files"

GLPI_CACHE_DIR: "/var/lib/glpi/files/_cache"

GLPI_CRON_DIR: "/var/lib/glpi/files/_cron"

GLPI_DUMP_DIR: "/var/lib/glpi/files/_dumps"

GLPI_GRAPH_DIR: "/var/lib/glpi/files/_graphs"

GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/files/_locales"

GLPI_LOCK_DIR: "/var/lib/glpi/files/_lock"

GLPI_PICTURE_DIR: "/var/lib/glpi/files/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/files/_plugins"

GLPI_RSS_DIR: "/var/lib/glpi/files/_rss"

GLPI_SESSION_DIR: "/var/lib/glpi/files/_sessions"

GLPI_TMP_DIR: "/var/lib/glpi/files/_tmp"

GLPI_UPLOAD_DIR: "/var/lib/glpi/files/_uploads"

GLPI_INVENTORY_DIR: "/var/lib/glpi/files/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/usr/share/glpi/locales"

GLPI_VERSION: "10.0.9"

GLPI_SCHEMA_VERSION: "10.0.9"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.3.0"

GLPI_YEAR: "2023"
Libraries
 

htmlawed/htmlawed version 1.2.14 in (/usr/share/glpi/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/usr/share/glpi/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/usr/share/glpi/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.4.4 in (/usr/share/glpi/plugins/pdf/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/usr/share/glpi/vendor/michelf/php-markdown/Michelf)

true/punycode in (/usr/share/glpi/vendor/true/punycode/src)

iamcal/lib_autolink in (/usr/share/glpi/vendor/iamcal/lib_autolink)

sabre/dav in (/usr/share/glpi/vendor/sabre/dav/lib/DAV)

sabre/http in (/usr/share/glpi/vendor/sabre/http/lib)

sabre/uri in (/usr/share/glpi/vendor/sabre/uri/lib)

sabre/vobject in (/usr/share/glpi/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/usr/share/glpi/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/usr/share/glpi/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/usr/share/glpi/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/usr/share/glpi/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/usr/share/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/usr/share/glpi/vendor/elvanto/litemoji/src)

symfony/console in (/usr/share/glpi/vendor/symfony/console)

scssphp/scssphp in (/usr/share/glpi/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/usr/share/glpi/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/usr/share/glpi/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/usr/share/glpi/vendor/rlanvin/php-rrule/src)

blueimp/jquery-file-upload in (/usr/share/glpi/vendor/blueimp/jquery-file-upload/server/php)

ramsey/uuid in (/usr/share/glpi/vendor/ramsey/uuid/src)

psr/log in (/usr/share/glpi/vendor/psr/log/Psr/Log)

psr/simple-cache in (/usr/share/glpi/vendor/psr/simple-cache/src)

psr/cache in (/usr/share/glpi/vendor/psr/cache/src)

league/csv in (/usr/share/glpi/vendor/league/csv/src)

mexitek/phpcolors in (/usr/share/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/usr/share/glpi/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/usr/share/glpi/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/usr/share/glpi/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/usr/share/glpi/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/usr/share/glpi/vendor/paragonie/sodium_compat/src)

symfony/cache in (/usr/share/glpi/vendor/symfony/cache)

html2text/html2text in (/usr/share/glpi/vendor/html2text/html2text/src)

symfony/css-selector in (/usr/share/glpi/vendor/symfony/css-selector)

symfony/dom-crawler in (/usr/share/glpi/vendor/symfony/dom-crawler)

twig/twig in (/usr/share/glpi/vendor/twig/twig/src)

twig/string-extra in (/usr/share/glpi/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 in (/usr/share/glpi/vendor/symfony/polyfill-php81)

symfony/polyfill-php82 in (/usr/share/glpi/vendor/symfony/polyfill-php82)

league/oauth2-client in (/usr/share/glpi/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/usr/share/glpi/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/usr/share/glpi/vendor/thenetworg/oauth2-azure/src/Provider)

phpCas version 1.3.8 in (/usr/share/php/CAS/source)
Plugins list
 

news                 Name: Alertas                        Version: 1.10.5     State: Enabled

Install Method: Manual

databases            Name: Bancos de dados                Version: 2.3.2      State: Error / to clean

Install Method: Manual

fields               Name: Campos adicionais              Version: 1.20.0     State: Enabled

Install Method: Manual

behaviors            Name: Comportamentos                 Version: 2.7.2      State: Enabled

Install Method: Manual

datainjection        Name: Data injection                 Version: 2.12.0     State: Enabled

Install Method: Manual

escalade             Name: Escalonamento                  Version: 2.9.0      State: Enabled

Install Method: Manual

formcreator          Name: Form Creator                   Version: 2.13.4.1   State: Enabled

Install Method: Manual

fusioninventory      Name: FusionInventory                Version: 10.0.3+1.0 State: To update

Install Method: Manual

pdf                  Name: Imprimir em PDF                Version: 3.0.0      State: Enabled

Install Method: Manual

mreporting           Name: Mais Relatórios                Version: 1.8.2      State: Installed / not activated

Install Method: Manual

metabase             Name: Metabase                       Version: 1.3.2      State: Enabled

Install Method: Manual

mydashboard          Name: Meu Painel                     Version: 2.1.5      State: Installed / not activated

Install Method: Manual

moreticket           Name: More ticket                    Version: 1.6.1      State: Error / to clean

Install Method: Manual

oauthimap            Name: Oauth IMAP                     Version: 1.4.3      State: Enabled

Install Method: Manual

orderservice         Name: Ordem de Serviço               Version: 2.0.0      State: Error / to clean

Install Method: Manual

additionalalerts     Name: Outros alertas                 Version: 2.3.0      State: Error / to clean

Install Method: Manual

reports              Name: Relatórios                     Version: 1.14.1     State: Error / to clean

Install Method: Manual

solvecloseticketacti Name: solvecloseticketaction         Version: 9.4+1.0    State: Error / to clean

Install Method: Manual

tasklists            Name: Tasks list                     Version: 2.0.3      State: Enabled

Install Method: Manual

Anything else?

No response
@trasher
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trasher commented Oct 11, 2023

Please first try with latest stable release

@trasher
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trasher commented Oct 24, 2023

No feedback from a while, closing.

@trasher trasher closed this as completed Oct 24, 2023
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@trasher @SilvaFernando