ticket.knowbaseitems gets knowbaseitems by id not knowbaseitems_id from knowbaseitem_item

[Russell-Jones-OxPhys]

Code of Conduct

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Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.15

Bug description

The wrong field is used for follow up templates, as the field is obtained from the TicketParameters object. Thus the id of the relating table's record is used to retrieve a knowbaseitem, instead of the id in the table related to. The wrong KB articles are retrieved for ticket.knowbaseitems in followup templates (and elsewhere?) because of this. See line 141 of src/ContentTemplates/Parameters/TicketParameters.php

Relevant log output

No response

Page URL

http://localhost:8181/front/ticket.form.php?id=1

Steps To reproduce

1 Create a followup template as follows

{% for kbi in ticket.knowbaseitems %} {% if kbi and kbi['name'] and kbi['name'] == 'thing I want' %}

{{ kbi['answer'] | raw}}

{% else %}

{{ kbi.name }}

 {% endif %} {% endfor %}

2 Go to http://localhost:8181/front/ticket.form.php?id=1
3 Try to use the followup template

Your GLPI setup information

GLPI 10.0.15 ( => /var/www/html/web)
Installation mode: TARBALL
Current language:en_GB

Anything else?

This was written a bit hastily, I may need to tidy it later.

[Russell-Jones-OxPhys]

It looks like the issue is on the main branch too?

glpi/src/Glpi/ContentTemplates/Parameters/TicketParameters.php

Line 140 in 64cfe5a

if ($kbi = KnowbaseItem::getById($data['id'])) {