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Browser notifications stuck in notifications queue #17684

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2 tasks done
Berlinst opened this issue Aug 13, 2024 · 3 comments
Open
2 tasks done

Browser notifications stuck in notifications queue #17684

Berlinst opened this issue Aug 13, 2024 · 3 comments
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bug

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@Berlinst
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Code of Conduct

  • I agree to follow this project's Code of Conduct

Is there an existing issue for this?

  • I have searched the existing issues

Version

10.0.16

Bug description

I created a browser notification for new tickets. Upon creating a new ticket, I receive the notification in my browser as expected. However, when checking the notification queue, I notice that the notification remains in the queue; it does not clear after being sent.

I tested by forcing the notification to be sent, but it still remains in the queue, and I receive the following message:

image

I have also executed the 'queuednotificationclean' automatic action both through GLPI and the CLI, but the notification still does not clear from the queue.

The notification only clears from the queue if I manually select it and move it to the trash bin. However, this approach is obviously not feasible for managing notifications.

Relevant log output

No response

Page URL

https://yourglpi.com/front/queuednotification.php

Steps To reproduce

  1. Create a browser notification for new tickets.
  2. Create a new ticket and observe that the browser notification is received.
  3. Check the notification queue and observe that the notification remains in the queue.
  4. Attempt to force the sending of notifications and observe that the notification still does not clear from the queue.

Your GLPI setup information

Information about system installation & configuration
GLPI 10.0.16 ( => /usr/share/glpiteste)
Installation mode: TARBALL
Current language:en_US
Server
 

Operating system: Linux servicetic-server 5.15.0-208.159.3.2.el8uek.x86_64 #​2 SMP Wed Jul 17 12:11:35 PDT 2024 x86_64

PHP 8.1.29 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, cgi-fcgi, ctype,

curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, krb5, ldap, libxml, mbstring, mysql,

mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, selinux, session, shmop, snmp, soap, sockets, sodium, sqlite3,

standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="30" memory_limit="512M" post_max_size="512M" safe_mode="" session.save_handler="files"

upload_max_filesize="100M" disable_functions=""

Software: Apache/2.4.37 (Oracle Linux Server) OpenSSL/1.1.1k ()

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 Edg/127.0.0.0

Server Software: Percona Server (GPL), Release 29, Revision 30dc4e71

Server Version: 8.0.37-29

Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION

Parameters: glpiteste@localhost/glpiteste

Host info: Localhost via UNIX socket


PHP version (8.1.29) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (8.0.37) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/lib/glpiteste/files/_cache has been validated.

Write access to /var/lib/glpiteste/files/_cron has been validated.

Write access to /var/lib/glpiteste/files/_documents has been validated.

Write access to /var/lib/glpiteste/files/_dumps has been validated.

Write access to /var/lib/glpiteste/files/_graphs has been validated.

Write access to /var/lib/glpiteste/files/_lock has been validated.

Write access to /var/lib/glpiteste/files/_pictures has been validated.

Write access to /var/lib/glpiteste/files/_plugins has been validated.

Write access to /var/lib/glpiteste/files/_rss has been validated.

Write access to /var/lib/glpiteste/files/_sessions has been validated.

Write access to /var/lib/glpiteste/files/_tmp has been validated.

Write access to /var/lib/glpiteste/files/_uploads has been validated.

For security reasons, SELinux mode should be Enforcing.


Web server root directory configuration seems safe.

Sessions configuration is secured.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: bz2, Phar, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /usr/share/glpiteste/marketplace has been validated.

Timezones seems loaded in database.
GLPI constants
 

GLPI_ROOT: "/usr/share/glpiteste"

GLPI_CONFIG_DIR: "/etc/glpiteste"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: false

GLPI_VAR_DIR: "/var/lib/glpiteste/files"

GLPI_DOC_DIR: "/var/lib/glpiteste/files/_documents"

GLPI_CRON_DIR: "/var/lib/glpiteste/files/_cron"

GLPI_DUMP_DIR: "/var/lib/glpiteste/files/_dumps"

GLPI_GRAPH_DIR: "/var/lib/glpiteste/files/_graphs"

GLPI_LOCK_DIR: "/var/lib/glpiteste/files/_lock"

GLPI_PICTURE_DIR: "/var/lib/glpiteste/files/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/lib/glpiteste/files/_plugins"

GLPI_RSS_DIR: "/var/lib/glpiteste/files/_rss"

GLPI_SESSION_DIR: "/var/lib/glpiteste/files/_sessions"

GLPI_TMP_DIR: "/var/lib/glpiteste/files/_tmp"

GLPI_UPLOAD_DIR: "/var/lib/glpiteste/files/_uploads"

GLPI_CACHE_DIR: "/var/lib/glpiteste/files/_cache"

GLPI_LOG_DIR: "/var/log/glpiteste"

GLPI_SYSTEM_CRON: true

GLPI_MARKETPLACE_DIR: "/usr/share/glpiteste/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_TEXT_MAXSIZE: "4000"

GLPI_LOCAL_I18N_DIR: "/var/lib/glpiteste/files/_locales"

GLPI_INVENTORY_DIR: "/var/lib/glpiteste/files/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/usr/share/glpiteste/locales"

GLPI_VERSION: "10.0.16"

GLPI_SCHEMA_VERSION: "10.0.16"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2024"
Libraries
 

htmlawed/htmlawed version 1.2.14 in (/usr/share/glpiteste/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/usr/share/glpiteste/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/usr/share/glpiteste/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.4.4 in (/usr/share/glpiteste/plugins/pdf/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/usr/share/glpiteste/vendor/michelf/php-markdown/Michelf)

true/punycode in (/usr/share/glpiteste/vendor/true/punycode/src)

iamcal/lib_autolink in (/usr/share/glpiteste/vendor/iamcal/lib_autolink)

sabre/dav in (/usr/share/glpiteste/vendor/sabre/dav/lib/DAV)

sabre/http in (/usr/share/glpiteste/vendor/sabre/http/lib)

sabre/uri in (/usr/share/glpiteste/vendor/sabre/uri/lib)

sabre/vobject in (/usr/share/glpiteste/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/usr/share/glpiteste/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/usr/share/glpiteste/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/usr/share/glpiteste/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/usr/share/glpiteste/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/usr/share/glpiteste/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/usr/share/glpiteste/vendor/elvanto/litemoji/src)

symfony/console in (/usr/share/glpiteste/vendor/symfony/console)

scssphp/scssphp in (/usr/share/glpiteste/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/usr/share/glpiteste/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/usr/share/glpiteste/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/usr/share/glpiteste/vendor/rlanvin/php-rrule/src)

ramsey/uuid in (/usr/share/glpiteste/vendor/ramsey/uuid/src)

psr/log in (/usr/share/glpiteste/vendor/psr/log/Psr/Log)

psr/simple-cache in (/usr/share/glpiteste/vendor/psr/simple-cache/src)

psr/cache in (/usr/share/glpiteste/vendor/psr/cache/src)

league/csv in (/usr/share/glpiteste/vendor/league/csv/src)

mexitek/phpcolors in (/usr/share/glpiteste/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/usr/share/glpiteste/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/usr/share/glpiteste/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/usr/share/glpiteste/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/usr/share/glpiteste/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/usr/share/glpiteste/vendor/paragonie/sodium_compat/src)

symfony/cache in (/usr/share/glpiteste/vendor/symfony/cache)

html2text/html2text in (/usr/share/glpiteste/vendor/html2text/html2text/src)

symfony/css-selector in (/usr/share/glpiteste/vendor/symfony/css-selector)

symfony/dom-crawler in (/usr/share/glpiteste/vendor/symfony/dom-crawler)

twig/twig in (/usr/share/glpiteste/vendor/twig/twig/src)

twig/string-extra in (/usr/share/glpiteste/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (/usr/share/glpiteste/vendor/symfony/polyfill-php82)

league/oauth2-client in (/usr/share/glpiteste/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/usr/share/glpiteste/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/usr/share/glpiteste/vendor/thenetworg/oauth2-azure/src/Provider)
LDAP directories
 

Server: '127.0.0.1', Port: '389', BaseDN: none, Connection filter:

'(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: none, Use TLS:

none
SQL replicas
 

Not active
Notifications
 

Way of sending emails: SMTP+TLS (teste@servicetic.com.br@mail.servicetic.com.br)
Plugins list
 

actualtime           Name: ActualTime                     Version: 2.1.0      State: Error / to clean

Install Method: Manual

news                 Name: Alertas                        Version: 1.12.2     State: To update

Install Method: Manual

fields               Name: Campos adicionais              Version: 1.20.6     State: Error / to clean

Install Method: Manual

screenshot           Name: Captura de tela                Version: 2.0.3      State: Not installed

Install Method: Manual

behaviors            Name: Comportamentos                 Version: 2.7.3      State: To update

Install Method: Manual

costs                Name: Costs                          Version: 3.0.1      State: Error / to clean

Install Method: Manual

customlogin          Name: Custom Login                   Version: 1.0.6      State: Installed / not activated

Install Method: Manual

formcreator          Name: Form Creator                   Version: 2.13.9     State: To update

Install Method: Manual

tag                  Name: Gerenciamento de Etiquetas     Version: 2.11.2     State: Error / to clean

Install Method: Manual

genericobject        Name: Gerenciamento de objetos       Version: 2.14.3     State: Error / to clean

Install Method: Manual

glpiinventory        Name: GLPI Inventory                 Version: 1.3.5      State: Installed / not activated

Install Method: Manual

holiday              Name: Holidays                       Version: 1.2        State: Not installed

Install Method: Manual

datainjection        Name: Importação de dados            Version: 2.13.1     State: Error / to clean

Install Method: Manual

pdf                  Name: Imprimir em PDF                Version: 3.0.0      State: Enabled

Install Method: Manual

releases             Name: Liberações                     Version: 2.0.3      State: Enabled

Install Method: Manual

timelineticket       Name: Linha do tempo dos chamados    Version: 10.0+1.2   State: Installed / not activated

Install Method: Manual

mailanalyzer         Name: Mail Analyzer                  Version: 3.2.0      State: To update

Install Method: Manual

moreticket           Name: Mais Chamados                  Version: 1.7.1      State: Error / to clean

Install Method: Manual

satisfaction         Name: Mais satisfação                Version: 1.6.1      State: Error / to clean

Install Method: Manual

metabase             Name: Metabase                       Version: 1.3.3      State: Not installed

Install Method: Manual

mydashboard          Name: Meu Painel                     Version: 2.1.5      State: Error / to clean

Install Method: Manual

oauthimap            Name: Oauth IMAP                     Version: 1.4.3      State: Not installed

Install Method: Manual

dashboard            Name: Painel                         Version: 1.0.3      State: Not installed

Install Method: Manual

phpsaml              Name: PHP SAML                       Version: 1.3.0      State: Error / to clean

Install Method: Manual

example              Name: Plugin Example                 Version: 0.0.1      State: Error / to clean

Install Method: Manual

singlesignon         Name: Single Sign-on                 Version: 1.3.3      State: Enabled

Install Method: Manual

stsync               Name: ST-Sync                        Version: 1.0.0      State: Error / to clean

Install Method: Manual

tasklists            Name: Tasks list                     Version: 2.0.3      State: Installed / not activated

Install Method: Manual

ticketcleaner        Name: Ticket Cleaner                 Version: 4.0.3      State: Error / to clean

Install Method: Manual

Anything else?

No response
@cconard96
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I cannot recreate the issue consistently, but there is definitely an issue with browser notification management. Possibly a race condition where the client-side script that checks for notifications gets a notification and displays it and the user navigates away from the page before the second request to GLPI to delete the notification is made.

@cconard96 cconard96 added the bug label Aug 13, 2024
@cconard96
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Also, forcing a browser notification to send won't do anything. There is a client-side script that asks GLPI for the user's notifications to display rather than this being a push notification system, so GLPI can't send the notifications on demand like that.

@Berlinst
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Also, forcing a browser notification to send won't do anything. There is a client-side script that asks GLPI for the user's notifications to display rather than this being a push notification system, so GLPI can't send the notifications on demand like that.

Ok, I understand. However, do you agree that it’s not ideal for the GLPI notification queue to keep filling up? Is there any solution to prevent this from happening? Would this script be able to clear the notification queue? If so, where is this script located, and can it be adjusted to address the issue?

This was referenced Sep 12, 2024
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@cconard96 @Berlinst