Uncaught Exception Error: Class name must be a valid object or a string in /var/www/glpi/src/RefusedEquipment.php at line 272

[larsen0815]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.17

Bug description

I get a white page when trying to reimport a refused equipment, and the log shows an Uncaught Exception Error "Class name must be a valid object or a string in /var/www/glpi/src/RefusedEquipment.php at line 272"

Relevant log output

==> /var/www/glpi/files/_log/php-errors.log <==
[2024-12-18 17:18:44] glpiphplog.WARNING:   *** PHP Warning (2): Undefined array key "itemtype" in /var/www/glpi/src/RefusedEquipment.php at line 261
  Backtrace :
  front/inventory.php:108                            RefusedEquipment->handleInventoryRequest()
  public/index.php:82                                require()

[2024-12-18 17:18:44] glpiphplog.WARNING:   *** PHP Warning (2): Undefined array key "itemtype" in /var/www/glpi/src/RefusedEquipment.php at line 272
  Backtrace :
  front/inventory.php:108                            RefusedEquipment->handleInventoryRequest()
  public/index.php:82                                require()

[2024-12-18 17:18:44] glpiphplog.CRITICAL:   *** Uncaught Exception Error: Class name must be a valid object or a string in /var/www/glpi/src/RefusedEquipment.php at line 272
  Backtrace :
  front/inventory.php:108                            RefusedEquipment->handleInventoryRequest()
  public/index.php:82                                require()


==> /var/log/apache2/other_vhosts_access.log <==
glpi.example.com:80 192.168.120.1 - - [18/Dec/2024:17:18:44 +0100] "GET /front/inventory.php?refused=5 HTTP/1.1" 200 323 "http://glpi.example.com/front/refusedequipment.form.php?id=5" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36"

Page URL

No response

Steps To reproduce

1. Starting at http://glpi.example.com/front/refusedequipment.php I select one entry.
2. On the details page, I click on the reimport icon on the lower right.

Your GLPI setup information

Information about system installation & configuration

GLPI 10.0.17 ( => /var/www/glpi)
Installation mode: TARBALL
Current language:en_US

Server

 

Operating system: Linux atl-inventory 6.8.12-1-pve #​1 SMP PREEMPT_DYNAMIC PMX 6.8.12-1 (2024-08-05T16:17Z) x86_64

PHP 8.2.26 fpm-fcgi (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bz2, calendar, cgi-fcgi, ctype, curl, date,

dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl,

pcre, pdo_mysql, posix, random, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml,

xmlreader, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="60" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"

upload_max_filesize="8M"

disable_functions="pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,show_source,passthru,phpinfo,proc_open,allow_url_fopen,system,shell_exec,exec,popen"

Software: Apache ()

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36

Server Software: Debian 12

Server Version: 10.11.6-MariaDB-0+deb12u1

Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

Parameters: glpi@localhost/glpi

Host info: Localhost via UNIX socket
PHP version (8.2.26) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (10.11.6) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/www/glpi/files/_cache has been validated.

Write access to /var/www/glpi/files/_cron has been validated.

Write access to /var/www/glpi/files has been validated.

Write access to /var/www/glpi/files/_dumps has been validated.

Write access to /var/www/glpi/files/_graphs has been validated.

Write access to /var/www/glpi/files/_lock has been validated.

Write access to /var/www/glpi/files/_pictures has been validated.

Write access to /var/www/glpi/files/_plugins has been validated.

Write access to /var/www/glpi/files/_rss has been validated.

Write access to /var/www/glpi/files/_sessions has been validated.

Write access to /var/www/glpi/files/_tmp has been validated.

Write access to /var/www/glpi/files/_uploads has been validated.
Web server root directory configuration seems safe.

Sessions configuration is secured.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: bz2, Phar, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /var/www/glpi/marketplace has been validated.

Timezones seems loaded in database.

GLPI constants

 

GLPI_ROOT: "/var/www/glpi"

GLPI_CONFIG_DIR: "/var/www/glpi/config"

GLPI_VAR_DIR: "/var/www/glpi/files"

GLPI_MARKETPLACE_DIR: "/var/www/glpi/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_TEXT_MAXSIZE: "4000"

GLPI_DOC_DIR: "/var/www/glpi/files"

GLPI_CACHE_DIR: "/var/www/glpi/files/_cache"

GLPI_CRON_DIR: "/var/www/glpi/files/_cron"

GLPI_DUMP_DIR: "/var/www/glpi/files/_dumps"

GLPI_GRAPH_DIR: "/var/www/glpi/files/_graphs"

GLPI_LOCAL_I18N_DIR: "/var/www/glpi/files/_locales"

GLPI_LOCK_DIR: "/var/www/glpi/files/_lock"

GLPI_LOG_DIR: "/var/www/glpi/files/_log"

GLPI_PICTURE_DIR: "/var/www/glpi/files/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/www/glpi/files/_plugins"

GLPI_RSS_DIR: "/var/www/glpi/files/_rss"

GLPI_SESSION_DIR: "/var/www/glpi/files/_sessions"

GLPI_TMP_DIR: "/var/www/glpi/files/_tmp"

GLPI_UPLOAD_DIR: "/var/www/glpi/files/_uploads"

GLPI_INVENTORY_DIR: "/var/www/glpi/files/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/var/www/glpi/locales"

GLPI_VERSION: "10.0.17"

GLPI_SCHEMA_VERSION: "10.0.17@bde16719fbd4112f59a9a7d34c66c959bce73434"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2024"

Libraries

 

htmlawed/htmlawed version 1.2.14 in (/var/www/glpi/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.7.5 in (/var/www/glpi/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)

true/punycode in (/var/www/glpi/vendor/true/punycode/src)

iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)

sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)

sabre/http in (/var/www/glpi/vendor/sabre/http/lib)

sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)

sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)

symfony/console in (/var/www/glpi/vendor/symfony/console)

scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)

ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)

psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)

psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)

psr/cache in (/var/www/glpi/vendor/psr/cache/src)

league/csv in (/var/www/glpi/vendor/league/csv/src)

mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)

symfony/cache in (/var/www/glpi/vendor/symfony/cache)

html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)

symfony/css-selector in (/var/www/glpi/vendor/symfony/css-selector)

symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)

twig/twig in (/var/www/glpi/vendor/twig/twig/src)

twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (/var/www/glpi/vendor/symfony/polyfill-php82)

league/oauth2-client in (/var/www/glpi/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/var/www/glpi/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/var/www/glpi/vendor/thenetworg/oauth2-azure/src/Provider)

SQL replicas

 

Not active

Notifications

 

Way of sending emails: PHP

Plugins list

 

glpiinventory        Name: GLPI Inventory                 Version: 1.4.0      State: Enabled

Install Method: Marketplace

Anything else?

No response

[trasher]

Please provide refused equipment inventory file so we can try to reproduce.

[larsen0815]

The initial one was gone, so here is another one (all existing ones (8) look the same)

atl-inventory:/var/www/glpi/files/_inventories/refusedequipment# cat /var/www/glpi/files/_inventories/refusedequipment/0/1.xml
<?xml version="1.0" encoding="UTF-8"?>
<REQUEST>
  <CONTENT>
    <DEVICE>
      <ENTITY>0</ENTITY>
      <IP>192.168.120.35</IP>
      <MAC>c0:25:a5:dc:72:41</MAC>
    </DEVICE>
    <MODULEVERSION>6.3</MODULEVERSION>
    <PROCESSNUMBER>1</PROCESSNUMBER>
  </CONTENT>
  <DEVICEID>atl-inventory-2024-09-04-15-41-59</DEVICEID>
  <QUERY>NETDISCOVERY</QUERY>
</REQUEST>

I now just noticed that the reimport actually seems to work, although the blank page is shown. When I close the blank page and return to refusedequipment.php, refresh that page, I get a balloon info "Inventory was successful, the refused entry log has been removed."
However, I don't see an increase in any number of "Printers inventoried", "Network devices inventoried", or "Unmanaged assets", or anything else, afaics.

[cedric-anne]

The getInventoryStatus() method result may not contain any itemtype entry, but it does not seems to be something that should happen.

[trasher]

If the inventory goes well, the inventory file is not in cause. Entering getInventoryStatus() without a valid itemtype should not be possible if inventory went well - and I do not reproduce on my side.

I guess the real reason is elsewhere, probably in a piece of code that runs silently even if something went wrong. Please double check you do not have anything more in logs.
Please also try without any plugins, and also try with default inventory rules.

[larsen0815]

What other log files should I look for?

The only plugin being used is "GLPI Inventory", and the default inventory rules have not been changed. Installed initially with 10.0.16, and updated to 10.0.17 since then.

[trasher]

I have no idea then. We need a way to reproduce on a fresh install to fix.

[larsen0815]

Would it help to provide the directory and database from our installation?