diff --git a/cypress/integration/shared/sign_in.shared.ts b/cypress/integration/shared/sign_in.shared.ts
index 2c85e47d3..70b1f21aa 100644
--- a/cypress/integration/shared/sign_in.shared.ts
+++ b/cypress/integration/shared/sign_in.shared.ts
@@ -368,9 +368,9 @@ export const showsAnErrorMessageAndInformationParagraphWhenAccountLinkingRequire
 					: '/signin?error=accountLinkingRequired';
 				cy.visit(visitUrl);
 				cy.contains(
-					'We cannot sign you in with your social account credentials. Please enter your account password below to sign in.',
+					'We could not sign you in with your social account credentials. Please sign in with your email below.',
 				);
-				cy.contains('Account already exists');
+				cy.contains('Social sign-in unsuccessful');
 			},
 		] as const;
 	};
diff --git a/src/client/pages/SignIn.stories.tsx b/src/client/pages/SignIn.stories.tsx
index 41c5a6cd1..13cf81391 100644
--- a/src/client/pages/SignIn.stories.tsx
+++ b/src/client/pages/SignIn.stories.tsx
@@ -47,7 +47,7 @@ WithPageLevelErrorAndEmail.story = {
 export const SocialSigninBlocked = (args: SignInProps) => (
 	<SignIn
 		{...args}
-		pageError={SignInErrors.ACCOUNT_ALREADY_EXISTS}
+		pageError={SignInErrors.SOCIAL_SIGNIN_ERROR}
 		email="someone@theguardian.com"
 	/>
 );
@@ -72,7 +72,7 @@ WithFormLevelErrorAndEmail.story = {
 export const WithFormLevelErrorAndSocialSigninBlocked = (args: SignInProps) => (
 	<SignIn
 		{...args}
-		pageError={SignInErrors.ACCOUNT_ALREADY_EXISTS}
+		pageError={SignInErrors.SOCIAL_SIGNIN_ERROR}
 		formError="This is an error"
 		email="someone@theguardian.com"
 	/>
@@ -107,7 +107,7 @@ WithJobs.story = {
 export const WithJobsAndSocialSigninBlocked = (args: SignInProps) => (
 	<SignIn
 		{...{ ...args, queryParams: { ...args.queryParams, clientId: 'jobs' } }}
-		pageError={SignInErrors.ACCOUNT_ALREADY_EXISTS}
+		pageError={SignInErrors.SOCIAL_SIGNIN_ERROR}
 		email="someone@theguardian.com"
 	/>
 );
diff --git a/src/client/pages/SignIn.tsx b/src/client/pages/SignIn.tsx
index 18b9e2837..b9450c4fa 100644
--- a/src/client/pages/SignIn.tsx
+++ b/src/client/pages/SignIn.tsx
@@ -56,12 +56,30 @@ const Links = ({ children }: { children: React.ReactNode }) => (
 	</div>
 );
 
-const getErrorContext = (error: string | undefined) => {
-	if (error === SignInErrors.ACCOUNT_ALREADY_EXISTS) {
+const getErrorContext = (
+	error: string | undefined,
+	queryParams: QueryParams,
+) => {
+	if (error === SignInErrors.SOCIAL_SIGNIN_ERROR) {
 		return (
 			<>
-				We cannot sign you in with your social account credentials. Please enter
-				your account password below to sign in.
+				<div>
+					We could not sign you in with your social account credentials. Please
+					sign in with your email below. If you do not know your password, you
+					can{' '}
+					<Link
+						href={buildUrlWithQueryParams('/reset-password', {}, queryParams)}
+					>
+						reset it here
+					</Link>
+					.
+				</div>
+				<br />
+				<div>
+					If you are still having trouble, please contact our customer service
+					team at{' '}
+					<Link href={locations.SUPPORT_EMAIL_MAILTO}>{SUPPORT_EMAIL}</Link>.
+				</div>
 			</>
 		);
 	} else if (error === RegistrationErrors.PROVISIONING_FAILURE) {
@@ -113,7 +131,7 @@ export const SignIn = ({
 	const formTrackingName = 'sign-in';
 
 	// The page level error is equivalent to this enum if social signin has been blocked.
-	const socialSigninBlocked = pageError === SignInErrors.ACCOUNT_ALREADY_EXISTS;
+	const socialSigninBlocked = pageError === SignInErrors.SOCIAL_SIGNIN_ERROR;
 
 	const { clientId } = queryParams;
 	const isJobs = clientId === 'jobs';
@@ -129,7 +147,7 @@ export const SignIn = ({
 	return (
 		<MainLayout
 			errorOverride={pageError}
-			errorContext={getErrorContext(pageError)}
+			errorContext={getErrorContext(pageError, queryParams)}
 			tabs={tabs}
 			errorSmallMarginBottom={!!pageError}
 			pageHeader="Sign in"
@@ -139,7 +157,7 @@ export const SignIn = ({
 			{showAuthProviderButtons(socialSigninBlocked, queryParams, isJobs)}
 			<MainForm
 				formErrorMessageFromParent={formError}
-				formErrorContextFromParent={getErrorContext(formError)}
+				formErrorContextFromParent={getErrorContext(formError, queryParams)}
 				formAction={buildUrlWithQueryParams(
 					isReauthenticate ? '/reauthenticate' : '/signin',
 					{},
diff --git a/src/server/routes/oauth.ts b/src/server/routes/oauth.ts
index fedf6b6cf..64323a650 100644
--- a/src/server/routes/oauth.ts
+++ b/src/server/routes/oauth.ts
@@ -801,8 +801,9 @@ router.get(
 			// and redirect to the sign in page with the social sign in blocked error
 			if (
 				callbackParams.error === OpenIdErrors.ACCESS_DENIED &&
-				callbackParams.error_description ===
-					OpenIdErrorDescriptions.ACCOUNT_LINKING_DENIED_GROUPS
+				(callbackParams.error_description ===
+					OpenIdErrorDescriptions.ACCOUNT_LINKING_DENIED_GROUPS ||
+					OpenIdErrorDescriptions.USER_STATUS_INVALID)
 			) {
 				trackMetric('OAuthAuthorization::Failure');
 				return res.redirect(
@@ -811,6 +812,9 @@ router.get(
 					}),
 				);
 			}
+
+			// handle the rest of the errors generically
+			return redirectForGenericError(req, res);
 		}
 
 		// exchange the auth code for access token + id token
diff --git a/src/server/routes/signIn.ts b/src/server/routes/signIn.ts
index 46f3301d1..82de96537 100644
--- a/src/server/routes/signIn.ts
+++ b/src/server/routes/signIn.ts
@@ -69,7 +69,7 @@ export const getErrorMessageFromQueryParams = (
 ) => {
 	// show error if account linking required
 	if (error === FederationErrors.SOCIAL_SIGNIN_BLOCKED) {
-		return SignInErrors.ACCOUNT_ALREADY_EXISTS;
+		return SignInErrors.SOCIAL_SIGNIN_ERROR;
 	}
 	// Show error if provisioning failed
 	if (error === RegistrationErrors.PROVISIONING_FAILURE) {
diff --git a/src/shared/model/Errors.ts b/src/shared/model/Errors.ts
index 16836256d..b0ee08eba 100644
--- a/src/shared/model/Errors.ts
+++ b/src/shared/model/Errors.ts
@@ -28,7 +28,7 @@ export enum ResetPasswordErrors {
 export enum SignInErrors {
 	GENERIC = 'There was a problem signing in, please try again.',
 	AUTHENTICATION_FAILED = "Email and password don't match",
-	ACCOUNT_ALREADY_EXISTS = 'Account already exists',
+	SOCIAL_SIGNIN_ERROR = 'Social sign-in unsuccessful',
 }
 
 export enum RegistrationErrors {
diff --git a/src/shared/model/OpenIdErrors.ts b/src/shared/model/OpenIdErrors.ts
index ba3cbe29d..af2f9a5b7 100644
--- a/src/shared/model/OpenIdErrors.ts
+++ b/src/shared/model/OpenIdErrors.ts
@@ -17,4 +17,5 @@ export enum OpenIdErrors {
 
 export enum OpenIdErrorDescriptions {
 	ACCOUNT_LINKING_DENIED_GROUPS = 'User linking was denied because the user is not in any of the specified groups.',
+	USER_STATUS_INVALID = 'User status is invalid.',
 }