Can't see my Facebook Ad Account on the list

[stefanoborghi]

After connecting and authorizing the App I can see only 2 Facebook Ad Account on 4 that I have.

[djozsef]

Hello @stefanoborghi,

Could you please check what do permissions you have at the missing Ad Accounts? You need to have at least analyst level permissions.

FYI:
The data connecor fetches your available Ad Accounts with the following Graph API call:
https://graph.facebook.com/v2.10/me/adaccounts?fields=business_name&access_token=<ACCESS_TOKEN>

[TheCosmonaut]

It looks to me like the Graph API call is not retrieving ad accounts owned by a business. That is to say, an agency can have a "parent" business ad account which is an ad manager for other ad accounts. Although I'm an Ad Account Admin on both the parent business ad account and for the child ad account, no child accounts show up - only parent ad accounts.

[AElrod68]

I am also experiencing the issue of no ad accounts showing up in the connector. My ad accounts are hooked up to a Business Manager in which I have admin access to both accounts. Anybody know how to connect to accounts in this situation?

[beanHead]

Facing the same issue, it fetches only one ad account, while I have 4. Also, I'm the account admin. Can this be resolved sooner?

[djozsef]

Hello @beanHead,

Could you please check what accounts the Graph API gives back like I described here: #3 (comment)

Thanks.

[danielbollom]

Hi @djozsef,

I have run into the same issue. I was just wondering, how do I find my access token to check what the API returns? This connector is exactly what I'm after so I'd love to get it working :)

Cheers,

Daniel

[cassi-flash]

I also have the same issue i only see one account none of my business accounts

[princeewill]

Hi,
I also have the same issue.
The account is showing only 1 ad account but I am admin to up to 5 Facebook accounts.
Please help fix this

[AnyGivenEmpire]

Same thing here. Nothing is showing up, but I'm logged in and admin to two accounts.

[lhurst]

I have a similar issue - no accounts at all showing. I think it was working several months ago though when I first tried it .

[longstoryshort]

Hi @djozsef!
I'm facing same issue: I'm an admin of 3 Ad Accounts, however connector displays just 2 of them.
How do I get access token to check API's output?

[Tettix]

Same issue here. Cannot see my own private ad accounts and business manager either.

[diggler]

Same issue. I can only see personal ad accounts, not business accounts, even though I have full rights. Is this being worked on?

[camiltang]

Same issue here, no access to business manager accounts.

[PriyankaGoswami]

Same issue, can't see business accounts, although I'm an admin.