Ticket System

The Ticket System is a web-based application designed to manage and track tickets efficiently. Whether it's issues, requests, or any task that requires systematic tracking, this system offers a user-friendly interface and robust features to ensure smooth operations.

Features

• Ticket Management: Create, view, edit, and delete tickets.
• Status Tracking: Monitor the status of each ticket (e.g., Open, In Progress, Closed).
• Responsive Design: Fully responsive UI that works seamlessly across all devices.

Tech Stack

• Frontend:

  • Next.js: Server-side rendering and static site generation for React apps.
  • React: For building dynamic and interactive user interfaces.
  • TailwindCSS: Utility-first CSS framework for rapidly building custom designs.
  • DaisyUI: Tailwind CSS component library that provides pre-designed components for faster development.

• Backend:

  • Next.js API Routes: For building serverless API endpoints directly within the Next.js application.

• Database:

  • MongoDB: NoSQL database for storing ticket data, user information, and more.

Getting Started

Prerequisites

• Node.js (version 14.x or later)
• npm (Node package manager) or yarn

Installation

1. Clone the repository:

   git clone https://github.com/homayunmmdy/Ticket-System.git
   cd Ticket-System

2. Install the dependencies:

   npm install

   Or if you prefer Yarn:

   yarn install

3. Set up the environment variables:

   • Create a .env.local file in the root directory.
   • Add the necessary environment variables, for example:

     MONGODB_URI=<your-mongodb-connection-string>
     NEXT_PUBLIC_API_URL=<your-api-url-if-any>

4. Run the application:

   npm run dev

   Or if you prefer Yarn:

   yarn dev

   The application will be accessible at http://localhost:3000/.

Usage

3. Create a Ticket:

   • After logging in, users can create a new ticket by clicking on the "Create Ticket" button.
   • Fill in the required details such as Title, Description, and Priority.

4. Manage Tickets:

   • View all tickets on the dashboard.
   • Click on a ticket to view its details, comment, or change its status.

Contributing

Contributions are welcome! Please fork this repository and submit a pull request for any changes, whether they be new features, bug fixes, or improvements.

Steps to Contribute:

1. Fork the repository.
2. Create a new branch with a descriptive name.
3. Commit your changes.
4. Push your branch and open a pull request.