Unable to update from 14.0 to 14.1

[MattN82]

Describe the issue you are experiencing

Hi,

I'm running HA as a proxmox vm.

Starting the update from 14.0 to 14.1 gives me an error:

Error updating Home Assistant Operating System: Can't fetch OTA update from https://os-artifacts.home-assistant.io/14.1/haos_ova-14.1.raucb: Cannot connect to host os-artifacts.home-assistant.io:443 ssl:default [Could not contact DNS servers]

I've made no changes to the system recently.

What operating system image do you use?

ova (for Virtual Machines)

What version of Home Assistant Operating System is installed?

6.6.63

Did the problem occur after upgrading the Operating System?

No

Hardware details

Generic proxmox vm with 4 cpus and 16 Gb Ram

Steps to reproduce the issue

1.Click "Update" (14..0 -> 14.1)
2.Read Error Message
3.
...

Anything in the Supervisor logs that might be useful for us?

Logger: homeassistant.components.websocket_api.http.connection
Quelle: components/websocket_api/commands.py:245
Integration: Home Assistant WebSocket API (Dokumentation, Probleme)
Erstmals aufgetreten: 10:36:39 (15 Vorkommnisse)
Zuletzt protokolliert: 11:16:19

[139677219453056] Unexpected exception
[139676642829952] Unexpected exception
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/hassio/update.py", line 214, in async_install
    await self.coordinator.supervisor_client.os.update(
        OSUpdate(version=version)
    )
  File "/usr/local/lib/python3.13/site-packages/aiohasupervisor/os.py", line 28, in update
    await self._client.post(
        "os/update", json=options.to_dict() if options else None, timeout=None
    )
  File "/usr/local/lib/python3.13/site-packages/aiohasupervisor/client.py", line 173, in post
    return await self._request(
           ^^^^^^^^^^^^^^^^^^^^
    ...<7 lines>...
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/aiohasupervisor/client.py", line 122, in _request
    raise exc_type(result.message, result.job_id)
aiohasupervisor.exceptions.SupervisorBadRequestError: 'OSManager.update' blocked from execution, system is not running - startup

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 245, in handle_call_service
    response = await hass.services.async_call(
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<7 lines>...
    )
    ^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2802, in async_call
    response_data = await coro
                    ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2845, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 1007, in entity_service_call
    single_response = await _handle_entity_call(
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^
        hass, entity, func, data, call.context
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 1079, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/update/__init__.py", line 157, in async_install
    await entity.async_install_with_progress(version, backup)
  File "/usr/src/homeassistant/homeassistant/components/update/__init__.py", line 502, in async_install_with_progress
    await self.async_install(version, backup)
  File "/usr/src/homeassistant/homeassistant/components/hassio/update.py", line 218, in async_install
    raise HomeAssistantError(
        f"Error updating Home Assistant Operating System: {err}"
    ) from err
homeassistant.exceptions.HomeAssistantError: Error updating Home Assistant Operating System: 'OSManager.update' blocked from execution, system is not running - startup

Anything in the Host logs that might be useful for us?

Note: "xxx.yyy.z.z" is a placeholder for the actual ip

2024-12-21 10:16:11.382 homeassistant dockerd[471]: time="2024-12-21T10:16:11.382821034Z" level=error msg="[resolver] failed to query external DNS server" client-addr="udp:172.30.232.2:58143" dns-server="udp:xxx.yyy.z.z:53" error="read udp 172.30.232.2:58143->xxx.yyy.z.z:53: i/o timeout" question=";os-artifacts.home-assistant.io.\tIN\t AAAA"
2024-12-21 10:16:11.383 homeassistant dockerd[471]: time="2024-12-21T10:16:11.382821173Z" level=error msg="[resolver] failed to query external DNS server" client-addr="udp:172.30.232.2:35338" dns-server="udp:xxx.yyy.z.z:53" error="read udp 172.30.232.2:35338->xxx.yyy.z.z:53: i/o timeout" question=";os-artifacts.home-assistant.io.\tIN\t A"
2024-12-21 10:16:15.384 homeassistant dockerd[471]: time="2024-12-21T10:16:15.384792810Z" level=error msg="[resolver] failed to query external DNS server" client-addr="udp:172.30.232.2:35254" dns-server="udp:xxx.yyy.z.z:53" error="read udp 172.30.232.2:35254->xxx.yyy.z.z:53: i/o timeout" question=";os-artifacts.home-assistant.io.\tIN\t AAAA"
2024-12-21 10:16:15.385 homeassistant dockerd[471]: time="2024-12-21T10:16:15.384807259Z" level=error msg="[resolver] failed to query external DNS server" client-addr="udp:172.30.232.2:50098" dns-server="udp:xxx.yyy.z.z:53" error="read udp 172.30.232.2:50098->xxx.yyy.z.z:53: i/o timeout" question=";os-artifacts.home-assistant.io.\tIN\t A"
2024-12-21 10:16:19.385 homeassistant dockerd[471]: time="2024-12-21T10:16:19.385787831Z" level=error msg="[resolver] failed to query external DNS server" client-addr="udp:172.30.232.2:32882" dns-server="xxx.yyy.z.z:53" error="read udp 172.30.232.2:32882->xxx.yyy.z.z:53: i/o timeout" question=";os-artifacts.home-assistant.io.\tIN\t AAAA"
2024-12-21 10:16:19.386 homeassistant dockerd[471]: time="2024-12-21T10:16:19.386062609Z" level=error msg="[resolver] failed to query external DNS server" client-addr="udp:172.30.232.2:44616" dns-server="udp:xxx.yyy.z.z:53" error="read udp 172.30.232.2:44616->xxx.yyy.z.z:53: i/o timeout" question=";os-artifacts.home-assistant.io.\tIN\t A"

System information

System Information

version	core-2024.12.5
installation_type	Home Assistant OS
dev	false
hassio	true
docker	true
user	root
virtualenv	false
python_version	3.13.0
os_name	Linux
os_version	6.6.63-haos
arch	x86_64
timezone
config_dir	/config

Home Assistant Community Store

GitHub API	ok
GitHub Content	ok
GitHub Web	ok
HACS Data	ok
GitHub API Calls Remaining	4986
Installed Version	2.0.1
Stage	running
Available Repositories	1496
Downloaded Repositories	8

Home Assistant Cloud

logged_in	false
can_reach_cert_server	failed to load: timeout
can_reach_cloud_auth	failed to load: timeout
can_reach_cloud	failed to load: timeout

Home Assistant Supervisor

host_os	Home Assistant OS 14.0
update_channel	stable
supervisor_version	supervisor-2024.12.0
agent_version	1.6.0
docker_version	27.2.0
disk_total	30.8 GB
disk_used	8.4 GB
healthy	true
supported	true
host_connectivity	true
supervisor_connectivity	false
ntp_synchronized	true
virtualization	kvm
board	ova
supervisor_api	ok
version_api	ok
installed_addons	Advanced SSH & Web Terminal (19.0.0), File editor (5.8.0), FTP (5.1.1)

Additional information

No response

[MattN82]

I found the origin of the problem. not a HA issue. A faulty pihole instance caused only parts of the connections to fail.

Issue resolved...no action required