Tone of the SOP and email template

[dhruvdhody]

The aim should be to provide some education in the process -- minimizing threats about punishments of the "or else" variety-- the situation is very different than a policy and set of procedures that seem to focus on escalation and punishment. In that regard, at least some of the templates mentioned in your note may deserve another look to adopt more of a "we are here to help you work better and more effectively within the IETF" tone and rather less of "you have been bad and, if you don't stop it, we are going to punish you". If an extra template or piece of one that includes "you have been participating in the IETF for many years and hence know better but might need a reminder" would help, consider that too.