Livevox

Elixir API client for Livevox.

Installation

def deps do
  [
    {:livevox, git: "https://github.com/BrandNewCongress/livevox_ex.git"}
  ]
end

Usage

To use the Livevox API, you need to contact their support to get a token. Then, you'll need to configure :livevox with that token, your client name, username, and password.

config :livevox,
  access_token: "401m418098j1m248f9acmasd23d",
  clientname: "myclient",
  username: "myuser",
  password: "mypass"

This library will automatically login on the first request using the session/v5.0/login endpoint, and store your credentials in an Elixir agent. The token will be renewed within an hour before it expires (25 hours).

This library extends HTTPotion.Base, so you can do

Livevox.Api.post "reporting/v5.0/standard/agent/activity",
  [body: %{startDate: Timex.shift(Timex.now(), minutes: -5), endDate: Timex.now()}]

and your request will be authenticated and serialized properly.

Call Event Feed

This library was built primarily to access the Call Event Feed, which is a long-polling process by which a developer can be notified of each call as it happens in the system.

To use this feature, you must implement a handle_call function, import a Macro, and then start that module as a worker.

defmodule MyApp.CallHandler do
  use Livevox.CallEventFeed

  def handle_call(call) do
    if call["agentLoginId"] == "Joey" do
      Logger.info "Joey made a call in livevox"
    end
  end
end

and then elsewhere...

MyApp.CallHandler.start_link()

or in your supeprvision tree:

children = [
  worker(MyApp.CallHandler, [])
]