Web browser extension. Automates searching the ITSM system for the incident. Makes searching more user friendly - less clicking and navigation through the system is required.
This extension automates the BMC Remedy ITSM.
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Searching for selected incident - to search the ITSM for the incident, select an incident ID, right-click on it and chose a proper option from the context menu. The extension will open a new tab with view on desired incident.
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Searching for copied incident - copy incident ID (for example from chat on Teams). Switch to the web browser, right-click anywhere on any page. Chose proper option from the context menu. The extension will open a new tab with view on desired incident.
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Searching for incident using popup window - for convenience, there will be a popup window of the extension. It will also allow searching for the incident.
The extension will work even if you are not initially logged to the ITSM or connected to the VPN. In that case, if you use the extension, you will be prompted to login or connect. After that, if you do so, the extension will proceed with the searching as always. Just remember, you have limited time to login / connect - 5 minutes.
You cannot use this code. It will not work. It lacks the ITSM URL and web pages elements selectors - to not to expose any confidential information.
Project is: in progress.
Copyright (c) 2023 Szczepan Dwornicki - All Rights Reserved.
THE CONTENTS OF THIS PROJECT ARE PROPRIETARY AND CONFIDENTIAL. UNAUTHORIZED COPYING, TRANSFERRING OR REPRODUCTION OF THE CONTENTS OF THIS PROJECT, VIA ANY MEDIUM IS STRICTLY PROHIBITED.
The receipt or possession of the source code and/or any parts thereof does not convey or imply any right to use them for any purpose other than the purpose for which they were provided to you.
The software is provided "AS IS", without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose and non infringement. In no event shall the authors or copyright holders be liable for any claim, damages or other liability, whether in an action of contract, tort or otherwise, arising from, out of or in connection with the software or the use or other dealings in the software.
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
Magnifier icon used in this extension is modified version of zest's 'Search' icon from "Zest Interface Icons", licensed under the MIT License:
Copyright (c) 2023 zest
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.