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When you set this for a New ticket (or message, or any status) it does not work. Only if you set it to "send to author" will an email be sent. Without this feature the plugin is basically useless.
The text was updated successfully, but these errors were encountered:
When you set this for a New ticket (or message, or any status) it does not work. Only if you set it to "send to author" will an email be sent. Without this feature the plugin is basically useless.
The text was updated successfully, but these errors were encountered: