[In-app feedback]

[alt-tab-macos-bot]

This issue was opened by a bot after a user submitted feedback through the in-app form.

From: wesleylancel@gmail.com

Message:

App consistently stops working, need to manually stop and start it to work again

Debug profile

• App version: 7.0.2
• App preferences:
  • MSAppCenter310AppCenterUserDefaultsMigratedKey: 1
  • MSAppCenter310CrashesUserDefaultsMigratedKey: 1
  • MSAppCenterAppDidReceiveMemoryWarning: 1
  • MSAppCenterInstallId: BC8A847C-E441-46C1-A713-CE5FDC9A8AB8
  • MSAppCenterNetworkRequestsAllowed: 0
  • MSAppCenterPastDevices: {length = 1142, bytes = 0x62706c69 73743030 d4010203 04050607 ... 00000000 00000382 }
  • MSAppCenterSessionIdHistory: {length = 460, bytes = 0x62706c69 73743030 d4010203 04050607 ... 00000000 00000156 }
  • MSAppCenterUserIdHistory: {length = 455, bytes = 0x62706c69 73743030 d4010203 04050607 ... 00000000 00000151 }
  • NSWindow Frame NSFontPanel: 991 72 445 239 0 0 1470 919
  • NSWindow Frame SUStatusFrame: 1080 960 400 135 0 0 2560 1415
  • NSWindow Frame SUUpdateAlert: 970 762 620 398 0 0 2560 1415
  • SUHasLaunchedBefore: 1
  • SULastCheckTime: 2024-10-14 12:22:56 +0000
  • SUUpdateGroupIdentifier: 2310757987
  • SUUpdateRelaunchingMarker: 0
  • holdShortcut: ⌘
  • holdShortcut4: ⌥
  • nextWindowShortcut: ⇥
  • preferencesVersion: 7.0.2
  • shortcutStyle: 1
  • showOnScreen: 1
  • showTabsAsWindows: false
  • spacesToShow: 1
  • titleTruncation: 0
  • updatePolicy: 1
  • windowMaxWidthInRow: 30
• Applications: 53
• Windows: 11
  • {isFullscreen: false, isWindowlessApp: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, shouldShowTheUser: true, spaceId: 4, spaceIndex: 1}
  • {isFullscreen: false, isWindowlessApp: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, shouldShowTheUser: true, spaceId: 4, spaceIndex: 1}
  • {isFullscreen: false, isWindowlessApp: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, shouldShowTheUser: true, spaceId: 4, spaceIndex: 1}
  • {isFullscreen: false, isWindowlessApp: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, shouldShowTheUser: false, spaceId: 5, spaceIndex: 2}
  • {isFullscreen: false, isWindowlessApp: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, shouldShowTheUser: true, spaceId: 4, spaceIndex: 1}
  • {isFullscreen: false, isWindowlessApp: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, shouldShowTheUser: true, spaceId: 4, spaceIndex: 1}
  • {isFullscreen: false, isWindowlessApp: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, shouldShowTheUser: true, spaceId: 4, spaceIndex: 1}
  • {isFullscreen: false, isWindowlessApp: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, shouldShowTheUser: false, spaceId: 5, spaceIndex: 2}
  • {isFullscreen: false, isWindowlessApp: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, shouldShowTheUser: false, spaceId: 5, spaceIndex: 2}
  • {isFullscreen: false, isWindowlessApp: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, shouldShowTheUser: false, spaceId: 5, spaceIndex: 2}
  • {isFullscreen: false, isWindowlessApp: true, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, shouldShowTheUser: false, spaceId: 18446744073709551615, spaceIndex: 9223372036854775807}
• OS version: Version 14.3 (Build 23D56)
• OS architecture: arm64
• Locale: en_BE (fixed)
• Spaces: 3
• Dark mode: Dark
• "Displays have separate Spaces": checked
• Hardware model: Mac14,2
• Screens: 2
  • {x: 0.0, y: 0.0, width: 2560.0, height: 1440.0}
  • {x: 2560.0, y: 0.0, width: 1470.0, height: 956.0}
• CPU model: Apple M2
• Memory size: 17,18 GB
• Active CPU count: 8
• Current CPU frequency: nil
• Resource utilization:
  • CPU: 0.4%
  • Memory: 98M
  • Threads count: 10

[wesleylancel]

@lwouis I see this was closed. Any extra info I can provide to look into this?

[lwouis]

Hi,

Yes indeed, we need more date to try and investigate.

• Is the app prompting for a crash report on the next launch? If no, then it's not a crash but the app quitting.
• Is it happening when you wake the laptop from sleep? This could be AltTab quits after the screen is locked for a while #3253

Thank you 🙇

[wesleylancel]

Hi @lwouis,

• No prompt for a crash report. In fact, it doesn't seem to be completely crashing, just noticed that the preferences still work fine, it's just not responding to the shortcuts.
• Doesn't seem to be linked to that.

[lwouis]

The only lead we have so far is #3253. That is because the only code which quits the app is when the permissions are detected as not granted. Then the app restarts.

Since we don't have other clues, and there are no symptoms to work with here, I'll close this ticket. Hopefully finding a new more robust way to check permissions will fix this issue.

Thank you 🙇

[wesleylancel]

@lwouis can confirm that this also happens after restarting the app and the screen hasn't been locked in the meantime. This now happens so often that the app is pretty much unusable.

[lwouis]

I'm sorry about this. There is not much we can do on our side. The code quitting AltTab is the permission checking code. We need to find a better way. However, official ways are not working, and we continue to use workarounds to get it to work for people. We need a more robust workaround. No one has thought of it yet 🙇

[wesleylancel]

Just to confirm: what do you mean with quitting? Because the app is still running, I can open the settings etc., just not responding to the shortcuts.

[lwouis]

I misunderstood the symptoms from the beginning I think. I thought the app was quitting. I mention it in every reply above.

If your issue is that the app is unresponsive to shortcuts, there is an open ticket tracking this: #3732