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SupportCompanion crashing on launch #51

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pboushy opened this issue Oct 28, 2024 · 1 comment
Open

SupportCompanion crashing on launch #51

pboushy opened this issue Oct 28, 2024 · 1 comment

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@pboushy
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pboushy commented Oct 28, 2024

SupportCompanion versions tested: 1.4.0.80830, 1.3.0.80829, 1.2.0.80809
macOS Versions tested: 14.3 (I'm updating this computer to 14.7 to check if it's the OS version)

When I run SupportCompanion from the GUI it crashes with no error message.
When I run SupportCompanion from command line, I get the below:

Unhandled exception. Unhandled exception. System.Exception: Unable to load dynamic library: /Applications/Utilities/SupportCompanion.app/Contents/MonoBundle/logger.dylib
   at SupportCompanion.Helpers.Logger..ctor()
   at SupportCompanion.Services.LoggerService.Log(String category, String message, Int32 severity)
   at SupportCompanion.Helpers.UpdateNotifications.CheckAndSendMunkiAppUpdateNotification()
   at SupportCompanion.Helpers.UpdateNotifications.AppUpdateNotificationCallback(Object state)
   at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__128_1(Object state)
   at System.Threading.ThreadPoolWorkQueue.DispatchItemWithAutoreleasePool(Object workItem, Thread currentThread)
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading.PortableThreadPool.WorkerThread.WorkerThreadStart()
   at System.Threading.Thread.StartCallback()System.Exception: Unable to load dynamic library: /Applications/Utilities/SupportCompanion.app/Contents/MonoBundle/logger.dylib
   at SupportCompanion.Helpers.Logger..ctor()
   at SupportCompa
nion.Services.LoggerService.Log(String category, String message, Int32 severity)
   at SupportCompanion.Helpers.UpdateNotifications.CheckAndSendSoftwareUpdateNotification()
   at SupportCompanion.Helpers.UpdateNotifications.SoftwareUpdateNotificationCallback(Object state)
   at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__128_1(Object state)
   at System.Threading.ThreadPoolWorkQueue.DispatchItemWithAutoreleasePool(Object workItem, Thread currentThread)
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading.PortableThreadPool.WorkerThread.WorkerThreadStart()
   at System.Threading.Thread.StartCallback()

logger.dylib does exist:

% ls -la /Applications/Utilities/SupportCompanion.app/Contents/MonoBundle/logger.dylib
-rwxr--r--  1 root  wheel  69664 Sep 25 06:44 /Applications/Utilities/SupportCompanion.app/Contents/MonoBundle/logger.dylib
@almenscorner
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Are you able to replicate this across multiple machines? I have not been able to repro

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