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+# User-Centred Practice (UCP) Principal
+
+- Offices: London, Bristol, Manchester, and Swansea
+- Salary: £72,250 - £100,000
+- SFIA: Level 6
+- Minimum of 50% of time billed on client work
+
+Reporting to one of four Discipline Heads to support with multi-disciplinary account leadership across the four disciplines: 
+* Product Management and Business Analysis
+* Interaction and Service Design
+* User Research
+* Content Design
+
+## Summary
+
+Made Tech wants to positively impact the country's future by using technology to improve society. We believe being user centred and product-led can create positive outcomes in the public sector through critical services enabled by technology. 
+
+We are building a community of designers, researchers and product professionals to support the public sector's growing demand for a user-centred, design and product led approach to how services are delivered.
+
+As a Principal, reporting to the Discipline Head, you’ll enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline and across disciplines and the wider business.
+
+You will do this by: 
+* building and managing strategic relationships with our clients 
+* supporting wider user-centred practice community 
+* leading accounts
+* finding new opportunities 
+* advising as a senior practice leader
+
+
+As part of all roles at Made Tech, we strive to be:
+* client focused
+* driven to deliver
+* always learning and mentoring others
+* acting as ‘One team’ 
+
+## Responsibilities 
+
+Embedding our values into the principal role, you will:
+* maintain a broad technical knowledge of user-centred design practices, be able to shape strategy, statements of work and roadmaps
+* grow and lead multidisciplinary teams
+* work closely with our clients' senior leadership teams to help inform their digital, design and product strategy
+* ensure our teams are delivering to a high quality and aligned with our clients' vision.
+* have a drive to deliver outcomes for users
+* work alongside delivery, client and other capability principals to help shape account plans and be responsible for delivering against them
+* be 80-90% client-facing
+* coach and support multi-disciplinary teams to steer towards success
+* be an active contributor to the UCP Senior Leadership Team alongside Head of UCP and Discipline Heads. 
+
+As a practice leader within Made Tech, you will be expected to maintain and grow your professional network. You will be expected to contribute to thought leadership, content and events and should have a proven track record of doing so.
+
+You will also be expected to bring discipline-specific experience to client deliver and support project teams with their specific needs. 
+
+
+## Skills
+
+### Skills people must have
+
+We look for specific skills and experience. If you don’t have some of the experience listed below, don’t let that stop you from applying! 
+
+This includes:
+* Existing Security Clearance or eligible for Security Clearance
+* Working directly with customers and users
+* Worked within a design consultancy or related professional services
+* Worked within the public sector
+* Strong understanding of agile ways of working
+* Strong understanding of user-centred design practice
+* Strong understanding of design communities of practice
+* Experience in growing and running design teams
+* Supporting others to grow and take on more responsibility
+* Evidence of self-development – we value keen learners
+* Drive to deliver outcomes for users
+* Desire to mentor others
+* Empathy and people skills
+
+
+### Desirable (not essential) skills
+
+* Working within an account or programme leadership team
+* Working with sales teams to win new work
+* Working with multidisciplinary digital and technology teams
+* Experience in healthcare
+* Working in the open - sharing little and often
+* Experience in re-designing legacy services
+* Maintain a deep working knowledge of design and research techniques
+
+
+## Key measures
+
+* Successful relationships with our client partners
+* Account growth
+* Delivery of good public services for users with clients
+* Case studies of how to design and deliver good public services and outcomes
+
+## Work perks and benefits
+
+Take a look at the Benefits & Perks section of the [Made Tech Handbook](https://github.com/madetech/handbook) to see what we can offer you. 
+
+##  Applying
+When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at careers@madetech.com. We’re happy to help!
+