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+# Delivery Support Analyst (PMO)
+
+Salary: £24,975 - £32,000 
+Location: Bristol, London, Manchester or Swansea with hybrid-working policy
+
+## Your role at Made Tech
+The Delivery Support Analyst in PMO at Made Tech plays an essential role in ensuring the seamless execution and oversight of the company's digital transformation engagements. 
+
+This role will see you managing workstream reporting, ensuring compliance with Statements of Work (SoW), and maintaining a comprehensive RAID (Risks, Assumptions, Issues, Dependencies) log across all Made Tech engagements. 
+
+This involves capturing and managing the demand for resources within each workstream or SoW, coordinating with the Scheduling team to raise and manage resource requests, and working closely with workstream leads to ensure the appropriate allocation of resources. 
+
+The Delivery Support Analyst will play a crucial role in maintaining the structure and efficiency of the project lifecycle. 
+
+The Delivery Support Analyst supports the account onboarding of new team members and supports the creation of rotation plans as necessary, ensuring smooth transitions and consistent team performance within the PMO office. 
+
+The Delivery Support Analyst also tracks budgets and capacity within each workstream or SoW, actively highlighting risks and issues to the accountable Delivery Manager, which is vital for maintaining project alignment with financial and operational goals. 
+
+Furthermore, this role ensures accurate and timely completion of timesheets across all workstreams, which is essential for effective budget management and resource planning. 
+
+The management of team work plans, schedules, and on-site registers also falls under the PMO's purview, allowing for the consistent and organised execution of projects.
+
+Beyond operational management support, the Delivery Support Analyst at Made Tech is responsible for producing timely, visual, and client-ready reports on all aspects of the engagements. 
+
+These reports are crucial for communicating the current status, risks, and progress to various stakeholders, including the C-Suite, ensuring transparency and informed decision-making. 
+
+The Delivery Support Analyst also supports the team with logistical tasks, such as booking travel and accommodation, facilitating key meetings and ceremonies with stakeholders, and overseeing dependencies and issue monitoring. 
+
+These activities contribute to the overall health and success of the workstreams and SoWs, allowing the PMO office to play an integral role in maintaining project momentum and resolving challenges as they arise.
+
+The Delivery Support Analyst also plays an active role in presenting and reporting on engagement status at agreed frequency levels to a wide range of stakeholders across the business.
+
+Finally, the Delivery Support Analyst creates and maintains all key engagement documentation, or collaborates with the Delivery Manager to bring in additional expertise when needed. 
+
+This documentation is vital for keeping a detailed and organised record of project activities, decisions, and changes. 
+
+As an active participant in the Delivery Management community, this role not only helps to drive the successful delivery of current engagements but also contributes to the continuous improvement of project management practices within Made Tech, ensuring that the organisation remains agile, efficient, and responsive to client needs.
+
+## Responsibilities
+
+* Manage work stream reporting, SoW compliance reporting and overall RAID log for Made Tech’s engagements
+* Capture and manage demand for resources within each of the Made Tech account workstreams/ SoWs. Work with Scheduling to raise/ manage resource requests and work with workstream leads to verify appropriate resource allocation
+* Support onboarding new team members and create rotation plans where appropriate
+* Track budget and capacity within each work stream/ SoW, highlighting risks and issues to Delivery Manager
+* Ensure accurate and timely timesheet completion across all work streams/ SoWs
+* Manage team work plans/ schedules and on-site register
+* Provide timely and visual client-ready reporting on all of the above
+* Support the team with travel and accommodation booking as required.
+* Facilitate key meetings/ ceremonies with stakeholders where appropriate
+* Oversee dependencies, action/ issue monitoring, and controls and help to perform health checks work streams/ SoWs
+* Create and maintain all key engagement documentation, or work with the Delivery Manager to bring additional specialist knowledge onboard 
+* Present and report on engagement status to the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. Be an active participant in the Delivery Management community within the engagement and Made Tech
+
+### Expected outcomes 
+
+* Reduce the time delivery managers are spending on internal-facing activities to optimise client-facing time. 
+* Reduce the cost of internal-facing activities through centralisation, standardisation and automation.
+* Improve quality and accuracy of products through centralisation, standardisation and automation. 
+
+### KPIs:
+* Delivery Management effort freed up.
+* Quality and accuracy. 
+
+### Definition of success:
+Success as a Delivery Support Analyst is measured by smooth, efficient and high-quality implementation of delivery operational work to enable account teams to run more efficiently and focus on high-value activities for our clients.
+
+### Skills people must have
+Don’t worry - we don’t expect you to tick all of these when you join, we will work together to define learning and development objectives that help you meet these competencies on your way to promotion.
+
+* Experience leading or supporting business change programs or portfolios. Programme office delivery experience within the full lifecycle of cross functional projects (software engineering, user experience, architecture, etc.)
+* Experience in managing/ influencing colleagues and peers to achieve required business outcomes (timesheet compliance, policy adherence, etc.). Able to use soft power to create influence and know when to escalate to achieve required outcomes
+* Experience of project scheduling, risk management, budget management, and tracking the realisation of benefits
+* Clear and confident communication skills; able to partner and work with stakeholders from client organisations and across the business, including C-Suite executives
+* Experience in managing the activities of a project team in a matrixed project organisation
+
+### Certifications:
+Certified ScrumMaster or equivalent (for Agile projects) would be desirable but not essential.