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Update partner-programs.md #1336

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25 changes: 12 additions & 13 deletions operations/sales/partner-programs.md
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Expand Up @@ -2,7 +2,7 @@

**Ready to place an order?** [Complete our deal registration form](https://mattermost.com/reseller-deal-registration/) to be eligible for a reseller discount.

**Ready to become a Mattermost partner?** [Contact us](https://mattermost.com/contact-us) with a request to become a Mattermost partner under one of the programs listed below. If applicable, include the name of the customer to which you would like to resell.
**Ready to become a Mattermost partner?** [Contact us](https://mattermost.com/partners) with a request to become a Mattermost partner under one of the programs listed below. If applicable, include the name of the customer to which you would like to resell.

------

Expand All @@ -20,20 +20,20 @@ Companies who enter into a Mattermost Authorized Reseller agreement typically ha

### Becoming a Mattermost Authorized Reseller

* Complete a [contact form](https://mattermost.com/contact-us) with Mattermost to request an Authorized Reseller discussion and, if available, include the name of the customer to which you would like to resell.
* You'll be in contact with a partner manager via email, or possibly phone, to understand the details of your business and the resale transaction.
* Complete a [contact form](https://support.mattermost.com/hc/en-us/requests/new?ticket_form_id=24278352368532) with Mattermost to request an Authorized Reseller discussion and, if available, include the name of the customer to which you would like to resell.
* You'll be in contact with a partner manager via ticket or email to understand the details of your business and the resale transaction.
* Once the resale is approved internally, you will be provided a one-time click-sign authorized reseller agreement to complete, along with purchase order information for your customer.

### Placing an order as a Mattermost Authorized Reseller

When ready to place an order, submit a purchase order to orders@mattermost.com along with the name, address, and contact information of your customer.
When ready to place an order, submit a purchase order to partners@mattermost.com along with the name, address, and contact information of your customer.

**Note:** Mattermost does not accept customer purchase orders or custom terms for Reseller orders.

Mattermost, Inc. will then:

* Review the terms and conditions of the order.
* Send the customer contact a request to complete a [customer registration form](https://mattermost.com/support/) \(password provided after PO is sent\), which includes an agreement to accept [Enterprise Edition Subscription Terms for Purchase by Resale](https://mattermost.com/enterprise-edition-terms/).
* Send the customer contact a request to review the agreement to accept [Enterprise Edition Subscription Terms for Purchase by Resale](https://mattermost.com/enterprise-edition-terms/).
* Review the completed customer registration form within one business day, and issue a license by email.
* Issue you an invoice \(payment due within 30 days\).

Expand All @@ -46,12 +46,12 @@ Value-Added Resellers who complete online training, and have set up local suppor
### Benefits of being a Mattermost Value-Added Reseller \("VAR"\)

* Reseller discount from list prices for selling Mattermost Enterprise Edition.
* Partner Evaluation License for Mattermost Enterprise Edition E20.
* Partner Evaluation License for Mattermost Enterprise Edition.
* Relationship with Mattermost field sales for fulfilling orders customer orders.

## Becoming a Mattermost Value-Added Reseller \("VAR"\)

* Complete a [contact form](https://mattermost.com/contact-us) with Mattermost requesting a reseller discussion.
* Complete a [contact form](https://mattermost.com/contact-us](https://support.mattermost.com/hc/en-us/requests/new?ticket_form_id=24278352368532) with Mattermost requesting a reseller discussion.
* Reseller applications are reviewed within 1-2 weeks. Resellers meeting the following criteria are invited for a partnership discussion:
* An existing customer has inquired by purchasing Mattermost Enterprise Edition via resale.
* Your company has at least two years of operating history.
Expand All @@ -69,7 +69,7 @@ Value-Added Resellers who complete online training, and have set up local suppor
Mattermost, Inc. will then:

* Review the terms and conditions of the order.
* Send the customer contact a request to complete a [customer registration form](https://about.mattermost.com/customer-registration/) \(password provided after PO is sent\), which includes an agreement to accept [Enterprise Edition Subscription Terms for Purchase by Resale](https://mattermost.com/customer-terms-and-conditions).
* Send the customer contact a request to review the agreement to accept [Enterprise Edition Subscription Terms for Purchase by Resale](https://mattermost.com/enterprise-edition-terms/).
* Review the completed customer registration form within one business day, and issue a license by email.
* Issue you an invoice \(payment due within 30 days\).

Expand All @@ -83,9 +83,9 @@ Commercial and open source organizations who demonstrate the ability to automate
* Guest writer opportunities on the Mattermost blog.
* Joint-webinar opportunities.
* Promotion on Mattermost social media accounts.
* Partner Evaluation License for Mattermost Enterprise Edition E20.
* Partner Evaluation License for Mattermost Enterprise Edition.

To apply for the program, complete the [contact form](https://mattermost.com/contact-us) with Mattermost requesting a deployment solutions partner discussion.
To apply for the program, complete the [contact form](https://mattermost.com/partners) with Mattermost requesting a deployment solutions partner discussion.

## Partner Directory

Expand Down Expand Up @@ -114,10 +114,9 @@ For example: A well-known city with a unique name like Johannesburg would be dis

## Partner Evaluation License

As a Value-Added Reseller or Deployment Solution Partner, you can request a renewable 1-year E20 license for up to 50 users.
As a Value-Added Reseller or Deployment Solution Partner, you can request a renewable 1-year Mattermost Enterprise license for up to 50 users.

* Go to [https://www.mattermost.com/trial/](https://www.mattermost.com/trial/) to complete a trial form and enter \[RESELLER\] after your organization name.
* In the “Where are you with Mattermost” section, select **Other**.
* Go to [the Mattermost Partner Program form](https://support.mattermost.com/hc/en-us/requests/new?ticket_form_id=24278352368532) to complete a trial form.
* Please send an email to partners@mattermost.com letting us know the above have been completed so your application can be reviewed and matched against our certified reseller database.
* Please expect delivery in 2-3 business days.

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