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#Salesforce Case Helper for BV This userscript adds various improvements to the Salesforce case view for Bazaarvoice Support

######TO INSTALL PLEASE READ THE INSTALL INSTRUCTIONS BELOW!

###Recently Added:

  • Inline comment & description images!
  • Signature and SoftServe button added to new case comment page
  • Script runs only on Support Team Case types
  • Script runs on new comment pages for comment container fix

###Improvements include:

  • Information bar displays on top of screen
  • Floating WorkIt! Time Tracking
  • New Business Days Open added to the Info Bar -- works globally
  • Fixed broken comments container issue for long links
  • Improved readability and highlighting of important fields
  • JIRA button
  • Updated title for more information while not in tab

###To install: ######ATTENTION - Before you install disable the previous greasemonkey/tampermonkey script from your browser.

Download the script- Clone this repo using git or download the repo in a zip using this link

You'll also need to have Tampermonkey installed to Chrome and Greasemonkey installed to Firefox.

  1. Open salesforce_case_helper.tamper.js and salesforce_case_helper.user.js in a text editor of your choice and modify the userSignature variable to match your signature.

  2. Make sure you have Greasemonkey (Firefox) or Tampermonkey (Chrome) installed to your browser of choice.

  3. If using Chrome, drag salesforce_case_helper.tamper.js from the file browser into Chrome.

    If you have issues installing - Go to Chrome's extensions page, enable the "Allow access to file URLs" checkbox at the Tampermonkey item.

    If using Firefox, simply drag salesforce_case_helper.user.js from the file browser into Firefox.

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