This package suspends the escalation when the ticket is in any of the states defined in EscalationSuspendStates via SysConfig (per default suspend escalation for 'pending auto close+', 'pending auto close-' and 'pending reminder').
Download the package and install it via admin interface -> package manager.
Prerequisites
- OTRS 3.1
- OTRS 3.2
You need to restart cron after installing this feature!
For download see http://znuny.com/d/
For this extension and for OTRS in general visit http://znuny.com. Looking forward to hear from you!
Enjoy!
Your Znuny Team! http://znuny.com