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fix linter issues
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maryfrances01 committed Aug 11, 2023
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Expand Up @@ -3,22 +3,24 @@ title: Incident Management
linkTitle: Incident Management
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An incident refers to an event that can happen at any given time and may cause a decrease in the quality or complete outage of one or more of our services. Internal or external customers, our monitoring and alerting systems, or a member of the SRE team can raise an incident.
An incident refers to an event that can happen at any given time and
may cause a decrease in the quality or complete outage of one or
more of our services. Internal or external customers, our monitoring
and alerting systems, or a member of the SRE team can raise an incident.

Preparedness for major incidents is crucial. We have established the following Incident Management processes to ensure SREs can follow predetermined procedures:
Preparedness for major incidents is crucial. We have established the
following Incident Management processes to ensure SREs can follow predetermined procedures:

- [Incident Management Process](https://source.redhat.com/groups/public/service-delivery/service_delivery_wiki/incident_management_process)

- [Incident Response Cheatsheet](https://github.com/openshift/ops-sop/blob/master/policies/incident_response.asciidoc)

- [Automated Incident Management Process (WebRCA)](https://source.redhat.com/groups/public/service-delivery/service_delivery_wiki/automated_incident_management_process)


## Coverage

Layered Products SRE (LPSRE) provides 24x7 coverage and support
with primary and secondary on-call SREs responsible for handling production-related issues.

If you need to escalate an incident, please refer to the
[Layered Products SRE Escalation Procedure](https://source.redhat.com/groups/public/sre/wiki/cs_sre_escalation_procedure).


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