Merge pull request newrelic#16941 from newrelic/homelessbirds-patch-7

fix(alerts): removing freshservice notifications

src/content/docs/alerts-applied-intelligence/notifications/notification-integrations.mdx

@@ -302,54 +302,6 @@ Click a test notification with default field values to see the Jira issue. If su
 
   </Collapser>
 
-  <Collapser
-    className="freq-link"
-    id="freshservice"
-    title="FreshService"
-  >
-
-  Integrate New Relic with FreshService to automatically create and resolve FreshService tickets.
-
-  ### Setup FreshService destination using Webhook
-
-  1. Go to [one.newrelic.com](https://one.newrelic.com/) > <DoNotTranslate>**Alerts & AI**</DoNotTranslate>, click <DoNotTranslate>**Destinations**</DoNotTranslate>, and then select <DoNotTranslate>**Webhook**</DoNotTranslate>.
-  2. Enter the following information:
-      * Webhook name: Reference name for your FreshService webhook.
-      * Endpoint URL: https://yourdomain.freshservice.com/api/v2/tickets (replace yourdomain with your FreshService help desk name)
-      * Enable Authorization and select Basic authorization. Enter the following information for Username and Password:
-        * <DoNotTranslate>**Username:**</DoNotTranslate> [FreshService API Key](https://support.freshservice.com/en/support/solutions/articles/50000000306-where-do-i-find-my-api-key-)
-        * <DoNotTranslate>**Password:**</DoNotTranslate> X (password is just uppercase X)
-  3. Save destination.
-
-### Create a Workflow and customize FreshService attributes with Workflow variables
-
-  1. Go to [one.newrelic.com](https://one.newrelic.com/) > <DoNotTranslate>**Alerts & AI**</DoNotTranslate> > click <DoNotTranslate>**Workflows**</DoNotTranslate>. Click on <DoNotTranslate>**+ Add a new workflow**</DoNotTranslate>.
-  2. Enter a name for the Workflow.
-  3. Under Filter data, create a desired filter criteria to send notifications to a destination.
-  4. Under Notify, select <DoNotTranslate>**Webhook**</DoNotTranslate> and customize the notification message with the following information:
-      * In the Destination field, select the FreshService destination created in the steps above.
-      * Customize the payload to send [Workflow variables](/docs/alerts-applied-intelligence/applied-intelligence/incident-workflows/custom-variables-incident-workflows/) to relevant [FreshService parameters](https://api.freshservice.com/#create_ticket). (See Sample Payload)
-        * See [Handlebars Syntax](/docs/alerts-applied-intelligence/notifications/message-templates/#handlebars-syntax) for additional information on helper functions for Workflow Variables.
-        * See [FreshService Custom Fields](https://support.freshservice.com/en/support/solutions/articles/154126-customizing-ticket-fields) for adding Custom Fields.
-        * Workflow Variable Type must match FreshService Parameter Type.
-  5. Test the notification  by clicking “Send test notification”. Navigate to FreshService tickets to view newly created ticket.
-
-### Sample Payload
-```handlebars
-{
-  "subject": {{json annotations.title.[0]}},
-  "description": "{{issuePageUrl}}",
-  "priority": 1,
-  "status": {{#eq state "ACTIVATED"}}2{{else}}5{{/eq}},
-  "email": "supportemail@domain.com",
-  "custom_fields": {
-    "nr_account_id": {{nrAccountId}}
-  }
-}
-```
-
-  </Collapser>
-
   <Collapser
     className="freq-link"
     id="mobile_push"