The channel starts as a start and goes to stop alone.

[hmandirola]

The channel starts as a start and goes to stop alone.

I have a Mirth installed on a computer with a channel that has a SOAP Envelope Web Service Receiver, whose function is to receive messages in XML format. The channel is on a port that we make sure is not used by any application. When we deploy it goes to started and then it only goes to stop and we cannot start it.
It sends us the following messages:

[2024-07-17 22:38:11.638] ERROR (com.mirth.connect.server.channel.ErrorTaskHandler:26): com.mirth.connect.donkey.server.StartException: Failed to start channel Lab11-01 Web Service Receptor (95d3c5b2-0fd9-4fff-b70c-55f529b1c20a).

at com.mirth.connect.donkey.server.channel.Channel.start(Channel.java:792)

at com.mirth.connect.server.controllers.DonkeyEngineController$DeployTask.doDeploy(DonkeyEngineController.java:2031)

at com.mirth.connect.server.controllers.DonkeyEngineController$DeployTask.execute(DonkeyEngineController.java:1835)

We assume I can be the antivirus
What guidance can you give us?

Mirth
https://github.com/nextgenhealthcare/connect/discussions

SNOWSTROM
https://github.com/join?source=header-repo

[hmandirola]

We have Kaspersky installed, it is the antivirus

[pacmano1]

Well, remove the antivirus and see it if starts. That's sort of troubleshooting 101, no?

Also, you sure there aren't more errors in the log for the failure to start?

[hmandirola]

No I check the channel y an other computer without any problem, I also disabled the the antivirus it and the same still happen.

[rjkroll]

Have you made sure that the port assigned to listen on is open on the server firewall itself? Are there any depenancies that channel relies on?

[hmandirola]

The windows firewall is disabled, everything is controlled by the Kaspersky antivirus, I have disabled it and the same error still appears