I am submitting a solution to use Power Automate Cloud Flow designed to monitor your company's customer service mailbox management.
- Email Monitoring: This flow actively tracks incoming emails in your customer service mailbox.
- Categorization: It automatically classifies emails into different Outlook folders, simplifying organization:
- Archive: For non-actionable emails.
- Action: For emails requiring a response or follow-up.
- Urgent: For critical matters needing immediate attention.
- Enhanced Prioritization: This solution aids your Service Desk team in prioritizing their responses effectively.
- Teams Integration: Emails classified as Urgent trigger notifications in a Teams private channel accessible to escalation managers.
- Powered by AI: Thanks to Copilot, and AI Builder with GPT technology, this flow offers advanced classification capabilities.
- Extensibility: Easily expand functionality to create tickets in ITSM tools by leveraging compatible connectors.
- The zip file was exported from my Power Automate environment
- The video includes the overview of the project with a short demo
- nhtkid
An email organization and prioritization flow that every company can benefit!