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nukosuke
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Mar 11, 2019
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{ | ||
"ticket_field": { | ||
"url": "https://example.zendesk.com/api/v2/ticket_fields/360011737434.json", | ||
"id": 360011737434, | ||
"type": "subject", | ||
"title": "Subject", | ||
"raw_title": "Subject", | ||
"description": "", | ||
"raw_description": "", | ||
"position": 0, | ||
"active": true, | ||
"required": false, | ||
"collapsed_for_agents": false, | ||
"regexp_for_validation": null, | ||
"title_in_portal": "Subject", | ||
"raw_title_in_portal": "Subject", | ||
"visible_in_portal": true, | ||
"editable_in_portal": true, | ||
"required_in_portal": true, | ||
"tag": null, | ||
"created_at": "2018-11-23T16:05:12Z", | ||
"updated_at": "2018-11-24T10:54:05Z", | ||
"removable": false, | ||
"agent_description": null | ||
} | ||
} |
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{ | ||
"trigger": { | ||
"url": "https://example.zendesk.com/api/v2/triggers/360056295714.json", | ||
"id": 360056295714, | ||
"title": "Notify requester of received request", | ||
"active": true, | ||
"updated_at": "2018-11-23T16:05:14Z", | ||
"created_at": "2018-11-23T16:05:12Z", | ||
"actions": [ | ||
{ | ||
"field": "notification_user", | ||
"value": [ | ||
"requester_id", | ||
"[Request received]", | ||
"Your request ({{ticket.id}}) has been received and is being reviewed by our support staff.\n\nTo add additional comments, reply to this email." | ||
] | ||
} | ||
], | ||
"conditions": { | ||
"all": [ | ||
{ | ||
"field": "update_type", | ||
"operator": "is", | ||
"value": "Create" | ||
}, | ||
{ | ||
"field": "status", | ||
"operator": "is_not", | ||
"value": "solved" | ||
}, | ||
{ | ||
"field": "ticket_is_public", | ||
"operator": "is", | ||
"value": "public" | ||
} | ||
], | ||
"any": [] | ||
}, | ||
"description": null, | ||
"position": 0, | ||
"raw_title": "Notify requester of received request" | ||
} | ||
} |
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