Develop a shared vision on the potential risks around relying on OpenZaak in a production environment, and how these can be mitigated within service level agreements.
09:00 - 09:05 Opening
09:05 - 09:30 Introduction round
- Name, organization and 'the biggest risk you would see if you relied on OpenZaak'?
09:30 - 09:45 What are the municipalities looking for, a view from Amsterdam and Haarlem?
09:45 - 09:50 Introduction to the breakout workshops
09:50 - 10:00 Break
10:00 - 11:30 Breakout into two groups for collaborative working sessions
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Introduction: Explain Miro (10 min)
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Round 1: Risks around OpenZaak in production (30 mins)
- Q1.1) If you relied on OpenZaak in production, what are the biggest risks you see?
- Q1.2) If you relied on OpenZaak in production, what would be the worst case nightmare crisis scenario?
- Q1.3) Plot the clustered post-its into a impact x likelihood matrix
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Break: Tidy notes (10 mins)
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Round 2: Service liscence agreements around OpenZaak (40 min)
- Q2.1) Mapping what, who and how for the 1st, 2nd and expert support lines
- Q2.2) Mapping what, who and how for hotfixes, issues and ownership over support processes
11:30 - 11:40 Break
11:40 - 12:00 Closing, reflections & next steps