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[iOS] Support info - Contact support #118

Closed
Tracked by #117
nizmaylova opened this issue Oct 22, 2023 · 4 comments · Fixed by #198
Closed
Tracked by #117

[iOS] Support info - Contact support #118

nizmaylova opened this issue Oct 22, 2023 · 4 comments · Fixed by #198
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@nizmaylova
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nizmaylova commented Oct 22, 2023

User can access support email from profile page to get more help using the application.

2023-12-06 15 05 21
Note: Current edX app from store is shown in the attachment

@marcotuts
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Can I ask for clarification on the plans for this? I know the support page in the app needs to be added but edXpert seems like it is separate from this is that true? The edX app has a "submit feedback" page / email the support team section separate from edXpert.

@touchapp
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Update the RG app to support privacy policy, cookie policy, selling data & personal information, get support. Maybe need a feature flag for this.

@nizmaylova nizmaylova changed the title Dedicated support page [iOS] Dedicated support page Nov 15, 2023
@nizmaylova nizmaylova changed the title [iOS] Dedicated support page [iOS] Support info - Contact support Dec 6, 2023
@moiz994
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moiz994 commented Dec 12, 2023

This functionality is already implemented in the RG app. It can be seen by tapping "Contact support" in the profile screen.

In our case, we would need to see if the copy needs to be updated for the button and also update the email-to information as we have a different support email. I think the email should be updateable in the config.

Subject matter expert: @saeedbashir

@saeedbashir
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The email is configurable already with the config key FEEDBACK_EMAIL_ADDRESS. So whatever will be the value in FEEDBACK_EMAIL_ADDRESS the email will be sent to that email.

@rnr rnr linked a pull request Dec 14, 2023 that will close this issue
@rnr rnr closed this as completed Dec 19, 2023
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7 participants