GPUPluginDriverTroubleshooting

Driver issues troubleshooting

If you see errors like "[CLDNN ERROR]. clGetPlatformIDs error -1001" when running OpenVINO samples / demoes, then most likely you have some issues with OpenCL runtime on your machine. This document contains several hints on what to check and how to troubleshoot such kind of issues.

1. Make sure that you have GPU on your system

Some Intel® CPUs might not have integrated GPU, so if you want to run OpenVINO on iGPU, go to https://ark.intel.com/ and make sure that your CPU has it

2. Make sure that OpenCL® Runtime is installed

On Windows OpenCL runtime is a part of the GPU driver, but on linux it should be installed separately. For the installation tips please refer to OpenVINO docs and OpenCL Compute Runtime docs

In order to make sure that OpenCL runtime is functional on your machine, you can use clinfo tool. On many linux distributives it can be installed via package manager. If it's not available for your system, it can be easily built from sources.

3. Make sure that user has all required permissions to work with GPU device

TBD

4. Make sure that iGPU is enabled

TBD

5. Make sure that "/etc/OpenCL/vendors/intel.icd" contain proper paths to the OpenCL driver

TBD

6. Use LD_DEBUG=libs to trace loaded libraries

More details: https://github.com/bashbaug/OpenCLPapers/blob/markdown/OpenCLOnLinux.md