Znuny GmbH - Enterprise Services

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71 repositories

ZnunyCodePolicy
Public
Znuny code quality checker.
community znuny4otrs znuny codepolicy quality-checker
Perl
•4•2•1•0•Updated Dec 19, 2024Dec 19, 2024
Znuny
Public
Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
support javascript helpdesk perl ticketing customer-support otrs customer-care znuny
Perl
•
GNU General Public License v3.0
•89•398•64•50•Updated Dec 18, 2024Dec 18, 2024
Znuny4OTRS-CTI
Public
URL-CTI Support for incoming calls.
package otrs znuny4otrs znuny otrs-package
Perl
•6•13•0•0•Updated Dec 12, 2024Dec 12, 2024
Znuny-PrimarySecondary
Public
With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.
Perl
•3•2•0•1•Updated Dec 5, 2024Dec 5, 2024
manual
Public
Makefile
•4•4•1•2•Updated Nov 28, 2024Nov 28, 2024
FAQ
Public
An FAQ module to manage FAQs and also used as knowledge base.
addon faq otrs knowledge-management znuny
Perl
•0•1•0•0•Updated Nov 27, 2024Nov 27, 2024
Znuny4OTRS-CustomerMap
Public
A Google Maps integraton. A visualiation of your customers in a dashboard plugin.
package otrs otrs-package znuny4otrs
Perl
•3•5•0•0•Updated Nov 19, 2024Nov 19, 2024
Znuny4OTRS-ProcessTimeUnits
Public
This package contains the functionality to set time units in processes without displaying article field.
package otrs znuny4otrs znuny otrs-package
Perl
•2•2•0•0•Updated Nov 19, 2024Nov 19, 2024
Znuny4OTRS-TypePriorityBasedEscalation
Public
An extension to support priority based escalations in Znuny, Znuny LTS and ((OTRS)) Community Edition.
package otrs znuny4otrs otrs-package
Perl
•1•3•0•0•Updated Nov 18, 2024Nov 18, 2024
Znuny-SMTPRateLimit
Public
Perl
•0•1•0•0•Updated Nov 8, 2024Nov 8, 2024
Znuny4OTRS-ExternalURLJump
Public
With this extention you will be able to add external links to OTRS agent and customer navigation bar.
package otrs znuny4otrs znuny otrs-package
Perl
•4•6•0•0•Updated Nov 5, 2024Nov 5, 2024
ITSMConfigurationManagement
Public
This package implements all ITSM configuration management features. This package requires the ITSMCore package.
addon otrs itsm znuny
Perl
•4•1•1•1•Updated Nov 4, 2024Nov 4, 2024
GeneralCatalog
Public
The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.
addon otrs itsm znuny
Perl
•0•1•0•0•Updated Nov 4, 2024Nov 4, 2024
ITSMChangeManagement
Public
The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.
addon otrs itsm changemanagement znuny
Perl
•1•1•0•0•Updated Oct 23, 2024Oct 23, 2024
Znuny4OTRS-SecondTicketCreateScreen
Public
Provide a second phone and email ticket create screen with own config settings.
package otrs znuny4otrs znuny otrs-package
JavaScript
•1•8•0•0•Updated Oct 22, 2024Oct 22, 2024
Survey
Public
A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.
Perl
•3•1•1•1•Updated Oct 22, 2024Oct 22, 2024
Znuny4OTRS-EscalationSuspend
Public
A module to enable escalation suspension.
package otrs otrs-package znuny4otrs
Perl
•2•2•1•0•Updated Oct 21, 2024Oct 21, 2024
Znuny4OTRS-PasswordPolicy
Public
An extension to improve the password policy in OTRS.
otrs znuny4otrs
Perl
•4•4•0•0•Updated Oct 21, 2024Oct 21, 2024
otrs-sopm
Public
This gem provides a class to parse, manipulate and store SOPM files and create OPM strings from them.
znuny4otrs otrs
Ruby
•
MIT License
•2•3•0•0•Updated Oct 21, 2024Oct 21, 2024
ITSMIncidentProblemManagement
Public
This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.
addon otrs itsm znuny
Perl
•4•1•0•0•Updated Oct 21, 2024Oct 21, 2024
ImportExport
Public
The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.
addon otrs znuny
Perl
•0•1•1•0•Updated Oct 17, 2024Oct 17, 2024
Znuny4OTRS-DownloadAllAttachments
Public
This package contains the functionality to download all ticket or article attachments as a single zip file.
package otrs otrs-package znuny4otrs
Perl
•5•4•0•0•Updated Oct 16, 2024Oct 16, 2024
Znuny-DashboardWidgetSearchProfile
Public
Perl
•0•2•0•0•Updated Oct 14, 2024Oct 14, 2024
Znuny-Search
Public
A new API for search within the Znuny framework.
Perl
•2•1•5•0•Updated Oct 14, 2024Oct 14, 2024
Znuny4OTRS-OutOfOfficeFilter
Public
PostMaster filter to prevent ticket status changes by out-of-office messages.
package otrs znuny4otrs otrs-package
Perl
•1•3•0•0•Updated Oct 11, 2024Oct 11, 2024
SystemMonitoring
Public
This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…
Perl
•3•1•0•0•Updated Oct 7, 2024Oct 7, 2024
ITSMCore
Public
The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.
addon otrs itsm znuny
Perl
•1•1•0•0•Updated Oct 2, 2024Oct 2, 2024
ITSM
Public
This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.
addon otrs itsm znuny
Perl
•0•1•0•0•Updated Sep 20, 2024Sep 20, 2024
ITSMServiceLevelManagement
Public
This package implements all ITSM service level management features. This package requires the ITSMCore package.
addon otrs itsm znuny
Perl
•0•1•0•0•Updated Sep 10, 2024Sep 10, 2024
Znuny4OTRS-SortByLastContact
Public
Sort QueueView, StatusView and LockedView in OTRS by last contact.
package otrs znuny4otrs znuny otrs-package
Perl
•2•7•1•0•Updated Aug 29, 2024Aug 29, 2024