Several improvements and patches

Changes in views structure

• Show ticket view have been moved to tickets/partials/comments/
• Create or edit ticket views have been moved to tickets/createedit/

Patches

General

• Font Awesome has been updated from 5.2.0 to 5.7.1

Newest tickets list

• We have replaced reload countdown modal with a less intrusive message box like a "toast" bottom message

New features

Ticket edition

• Show all ticket comments
• Allow to create comments or internal notes in the same form.

Custom notification recipients

• It allows to any agent / admin to choose recipients for any notification (reply or internal note)
  • Allowed recipients are all members
  • Any recipient who has no previous access to the ticket will gain it and will be able to add replies. Also he / she will receive all future user replies notifications.
• Enabled by default. It may be disabled updating "custom_recipients" setting to use basic (previous) functionality

FilterJust: Open a ticket list filtered by URL

• Now you can load a ticket list with one or many of the available filters set by url, for example: URL/filterjust/owner/x/year/all/complete that:
  • opens the complete ticket list
  • filters by all years (default is current year)
  • filters by owner x
  • Doesn't care of filter order. Just paired filter name / value set by URL
  • Ticket list may be set as a list / value pair or by as an end parameter /list_name, so the example above...
    • Will return the same result as URL/filterjust/owner/x/list/complete/year/all

Package Tests

• Basic set to test access to the main ticket routes.
• It's in a really early status, so any helping hand on this topic will be very welcome.