Installation

1. Install dependencies
2. Copy config-sample.py to config.py
3. Open config.py and change the required settings

Dependencies

• discord.py
• pytz

You can install these via pip install -r requirements.txt

NOTE: You might get an error about not having qdarkstyle<2.7 installed. You can ignore that.

Usage

To start, run python3 ticket-bot.py.

To stop, hit CTRL+C.

Commands

Most of the features are activated via emoji reactions and are quite self-explanatory. Setup and light troubleshooting are handled via chat commands.

Ticketmenu

+ticketmenu GAME_NAME CATEGORY_ID #LOG_CHANNEL #TRANSCRIPT_CHANNEL @SUPPORT_ROLE

Creates the entry message that people can use to create tickets. The GAME_NAME will be displayed in the header and description. New tickets are moved into the category linked to CATEGORY_ID. Creating, locking, unlocking and deleting tickets spawns log messages in the #LOG_CHANNEL. Locking channels also saves a transcript of the ticket channel to #TRANSCRIPT_CHANNEL. Repeatedly locking the same ticket will overwrite the transcript. On creation, only the ticket author and members of the @SUPPORT_ROLE can see the ticket channel.

Invite

+invite @USER

Invite a third-party user into a ticket channel, giving them read and write access. Undoing this requires manually changing the channel permissions. This command can only be used by the @SUPPORT_ROLE.

Recount

+recount

The ticket bot keeps track of how many tickets each user has created and ignores requests for new tickets while they're over limit. Neither closed nor deleted tickets count towards this limit. The tracking of the amount of open tickets breaks if a ticket channel is deleted manually without using the ticket bot's deletion feature. To restore the cached tickets amounts to a valid state, simply run the recount command.