more insights for the sapolsky book

books.md

@@ -86,6 +86,8 @@ As engineers, we often work on designing products or systems intended for human
 
 Teamwork is another crucial aspect of our work. The effectiveness of our collaborative efforts hinges on our understanding of human behavior. Insights into trust, cooperation, and conflict resolution, as explored in the book, are beneficial in fostering effective and harmonious team dynamics.
 
+A lack of understanding regarding in-group favoritism and out-group prejudice might inadvertently result in the organizational decision to segregate QA into a separate department. Such a structural choice can lead to the formation of distinct 'in-groups' (in this case, the QA team) and 'out-groups' (such as the development or operations departments). This delineation can have a detrimental impact on both communication and collaboration within the organization.
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 In essence, the insights gained from "Behave" enrich the multidisciplinary and interpersonal aspects of an engineer's career. This understanding is not just a tool for improving design and teamwork but also a fundamental component in enhancing leadership skills and personal development.
 
 ### Ackoff's Best: His Classic Writings on Management