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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
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<title>Hesburgh Libraries · Library Guides Handbook</title>
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.empty-state {
display: none !important;
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</head>
<body data-spy="scroll" data-target="#myScrollspy" data-offset="15">
<!-- header ----------------------------->
<div class="brand-bar container-fluid">
<div class="container-fluid">
<div class="row">
<div class="hidden-xs col-sm-6 col-md-6 col-lg-6">
<a href="http://www.nd.edu">University <i>of</i> Notre Dame</a>
</div>
<div class="text-center col-xs-12 hidden-sm hidden-md hidden-lg hidden-xl">
<a href="http://www.nd.edu">University <i>of</i> Notre Dame</a>
</div>
<div class="hidden-xs col-sm-6 col-md-6 col-lg-6 text-right">
<a href="https://provost.nd.edu/">Office <i>of the</i> Provost</a>
</div>
<div class="text-center col-xs-12 hidden-sm hidden-md hidden-lg hidden-xl text-center">
<a class="brand-bar-bottom-padded" href="https://provost.nd.edu/">Office <i>of the</i> Provost</a>
</div>
</div>
</div>
</div>
<div class="container-fluid">
<div class="row" id="nd-libguides-header-pattern">
<div class="hidden-xs col-sm-6 col-md-6 col-lg-6">
<h1 id="hesburgh-libraries"><a href="http://library.nd.edu" target="_blank">HESBURGH <span style="color:#F8E999;">LIBRARIES</span></a></h1>
</div>
<div class="hidden-xs col-sm-6 col-md-6 col-lg-6">
<h1 style="opacity:.6;text-align:right;">Guides Handbook</h1>
</div>
<div class="col-xs-12 text-center hidden-sm hidden-md hidden-lg">
<h1><a href="http://library.nd.edu" target="_blank">HESBURGH <span style="color:#F8E999;margin-bottom:10px;">LIBRARIES</span></a></h1>
</div>
<div class="col-xs-12 text-center hidden-sm hidden-md hidden-lg">
<h1 style="opacity:.6;text-align:center;">Guides Handbook</h1>
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<!-- header closes ----------------------------->
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<div class="col-xs-12 col-sm-12 col-md-12 text-right">
<a class="btn btn-default help-button" href="https://nd.libapps.com/libapps/login.php" role="button" target="_blank"><i class="fa fa-lock fa-spacer-right" aria-hidden="true"></i> LibGuides Login</a>
<a class="btn btn-default help-button" href="http://libguides.library.nd.edu/reusable-assets" role="button" target="_blank"><i class="fa fa-list-alt fa-spacer-right" aria-hidden="true"></i>Reusable Assets</a>
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</div>
<!-- page header closes -->
<div id="masthead">
<div class="container">
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<h1>Get Help</h1>
<p class="lead">Get in touch! We're here to help you with your Guides.</p>
</div>
</div>
</div>
<!--/container-->
</div>
<!--/masthead-->
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<!--left column
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<li><a href="#sec0">Chat</a></li>
<li><a href="#sec1"></a></li>
<li><a href="#" class="back-to-top"><i class="fa fa-arrow-circle-o-up"></i> Back to top</a></li>
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<h2 id="sec0">Contact Us</h2>
<div class="row">
<div class="col-sm-8">
<p>There are several ways to reach us, depending on your needs. We recommend the following ways to get in touch:</p>
<ul>
<li><a href="help-faq.html">Read the FAQ</a>—perhaps your question has been asked before.</li>
<li>Open a chat window, below, for answers to quick questions.</li>
<li><a href="https://nd.service-now.com/nd_portal?id=sc_cat_item&sys_id=1198d67ddb4a7240de73f5161d961936&URL=https://library.nd.edu/">Open a ticket in ServiceNow</a> to report more serious issues.</li>
<li>Contact any LMT member individually or through our listserv at <a href="mailto:lmt-list@nd.edu">lmt-list@nd.edu</a>.</li>
</ul>
<div class="panel panel-default">
<!-- Default panel contents -->
<div class="panel-heading">
<h3 class="panel-title">Chat with a Trainer</h3>
</div>
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<p><i class="fa fa-info-circle fa-spacer-right" aria-hidden="true"></i> If no trainers are online and available, you may email us or open a ticket in Service Now.</p>
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<div class="hipchat-embed">
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</div>
<div class="col-sm-4">
<div class="panel panel-default">
<div class="panel-heading">
<h3 class="panel-title">LibGuides Management Team</h3>
</div>
<div class="panel-body" id="lead-trainer">
<p><a style="font-weight:bold;" href="https://library.nd.edu/directory/employees/rharriso" target="_blank">Randy Harrison, Chair</a><br> 158 Hesburgh Library<br> (574) 631-0312<br>
<a href="mailto:rharriso@nd.edu?subject=Request from the Handbook">rharriso@nd.edu</a>
</p>
<p class="text-center" style="margin: 30px 0 30px 0;"><a class="btn btn-primary" href="mailto:lmt-list@nd.edu?subject=Help request from the Handbook"><i class="fa fa-paper-plane-o fa-spacer-right" aria-hidden="true"></i> Email the LMT</a></p>
<table class='table table-striped'>
<tbody>
<tr>
<td><a href="https://library.nd.edu/directory/employees/shayes1" target="_blank"><i class="fa fa-user fa-spacer-right" aria-hidden="true"></i>Steve Hayes</a></td>
</tr>
<tr>
<td style="width:50%;"><a href="https://library.nd.edu/directory/employees/amarti24" target="_blank"><i class="fa fa-user fa-spacer-right" aria-hidden="true"></i>Anna Michelle Martinez-Montavon</a></td>
</tr>
<tr>
<td><a href="https://library.nd.edu/directory/employees/tharrier" target="_blank"><i class="fa fa-user fa-spacer-right" aria-hidden="true"></i>Trudie Mullins</a></td>
</tr>
<tr>
<td><a href="https://library.nd.edu/directory/employees/jng2" target="_blank"><i class="fa fa-user fa-spacer-right" aria-hidden="true"></i>James Ng</a></td>
</tr>
<tr>
<td><a href="https://library.nd.edu/directory/employees/vpattiso" target="_blank"><i class="fa fa-user fa-spacer-right" aria-hidden="true"></i>Viveca Robichaud</a></td>
</tr>
<tr>
<td><a href="https://library.nd.edu/directory/employees/jschneid" target="_blank"><i class="fa fa-user fa-spacer-right" aria-hidden="true"></i>Julia Schneider</a></td>
</tr>
<tr>
<td><a href="https://library.nd.edu/directory/employees/jtanaka1" target="_blank"><i class="fa fa-user fa-spacer-right" aria-hidden="true"></i>Julie Tanaka</a></td>
</tr>
<tr>
<td><a href="https://library.nd.edu/directory/employees/jvecchio" target="_blank"><i class="fa fa-user fa-spacer-right" aria-hidden="true"></i>Julie Vecchio</a></td>
</tr>
</tbody>
</table>
</div>
<!-- panel body -->
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</div>
<!-- .row -->
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<!-- Main Content closes ----------------------------->
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<div id="handbook-footer">
<div class="container-fluid">
<div class="row">
<div class="col-xs-12 col-sm-6">
<i class="fa fa-copyright" aria-hidden="true"></i><span id="thisYear"></span> University of Notre Dame
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<p class="text-right"><a href="https://github.com/randal-sean-harrison/handbook" target="_blank"><i class="fa fa-github fa-spacer-right" aria-hidden="true"></i>randal-sean-harrison/handbook</a></p>
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// embed the hipchat widget
$('.hipchat-embed').hipChatPanel({
url: "https://www.hipchat.com/gzlQZ0GZE",
timezone: "EST",
welcome: "Need help with your Guides? How can we help?"
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$('button.show-hipchat').addClass('btn btn-primary center-block base-font-size');
$('button.show-hipchat').html('<i class="fa fa-comments fa-spacer-right"></i> Open a Chat ');
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