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Hello!
I've created custom report to track all ticket with breached SLAs. For this I've created custom field and automation which saves date of a breach in this field.
Is it possible to show elapsed time from the breach instead of just a date?
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Hello!
I've created custom report to track all ticket with breached SLAs. For this I've created custom field and automation which saves date of a breach in this field.
Is it possible to show elapsed time from the breach instead of just a date?
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