Updated Support Policy to reflect Foundation and Power levels

docs/Support.md

@@ -2,26 +2,21 @@
 SkySQL is operated by a team of site reliability engineers (SREs), support engineers and MariaDB-certified database administrators (SkyDBAs).
 
 ## What Support is Available?
-Foundation Tier services include Standard Support (full technical support during business hours).
-
-[Power Tier](<Billing and Power Tier>) customers choose between Enterprise and Platinum support plans optimized to meet the needs of mission-critical deployments requiring 24x7 support and higher SLAs.
-
-The Enterprise and Platinum Support Plans are priced as a percentage of SkySQL usage and are available to Power Tier customers. [SkyDBA](FractionalDBA.md) is an additional option available to customers with Enterprise or Platinum Support Plans.
-
-| Support Feature | Standard Support Plan | Enterprise Support Plan | Platinum Support Plan |
-| --- | --- | --- | --- |
-| Availability | Foundation Tier | Power Tier choice | Power Tier choice |
-| Named Technical Support Contacts | 3   | 10  | Unlimited |
-| MariaDB-Certified Database Support Engineers | Yes | Yes | Yes |
-| Problem Resolution Support | Yes | Yes | Yes |
-| MariaDB Engineering Support | Yes | Yes | Yes |
-| Response Time | *   P3, 4 hours (24x5)<br>    <br>*   P4, 8 hours (24x5) | *   P1, 30 minutes (24x7)<br>    <br>*   P2, 2 hours (24x5)<br>    <br>*   P3, 4 hours (24x5)<br>    <br>*   P4, 8 hours (24x5) | *   P1, 30 minutes (24x7)<br>    <br>*   P2, 2 hours (24x5)<br>    <br>*   P3, 4 hours (24x5)<br>    <br>*   P4, 8 hours (24x5) |
-| Active Monitoring | Yes | Yes | Yes |
-| Consultative Support | No  | No  | Yes |
-| [SkyDBA Add-on Option](skydba/) | No  | Yes | Yes |
-| Real-Time Chat | No  | Yes, with SkyDBA Add-on Option | Yes |
-| P1 Voice Support (callback as requested) | No  | No  | Yes |
-| Assigned Customer Success Manager | No  | No  | Yes |
+Foundation level support is included with every SkySQL Subscription. Support cases at this standard support level can only be created with the P3 or P4 response SLA.
+
+Power level support expands the Standard level offering with Problem Resolution Support, Engineering Support and 24x7 support for S1 issues. With provided logs and information. Support will work with Customer through the needed steps for resolution via communication within the Customer Support Portal.
+
+| Support Feature | Foundation | Power |
+| --- | --- | --- |
+| Availability | Foundation Tier | Power Tier |
+| Named Technical Support Contacts | 3   | 10  |
+| Problem Resolution Support | Yes | Yes |
+| Engineering Support | Yes | Yes |
+| Active Monitoring | Yes | Yes |
+| Consultative Support | No  | Yes  |
+| [SkyDBA Add-on](skydba/) Available | No  | Yes |
+| Real-Time Chat | No  | Yes, with SkyDBA Add-on Option |
+| SLA Response Time | *   P3, 4 hours (24x5)<br><br>*   P4, 8 hours (24x5) | *   P1, 30 minutes (24x7)<br><br>*   P2, 2 hours (24x5)<br><br>*   P3, 4 hours (24x5)<br><br>*   P4, 8 hours (24x5) |
 
 A definitive description of MariaDB SkySQL support can be found in the [SkySQL Support Policy](https://skysql.com/support-policy/).