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An evaluation of SpringBoard's current product offering, along with an assessment of how SpringBoard can better serve existing customers.

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SpringBoard Rescue: User Research and Product Recommendation

This project was done as a part of the Product and Brand Management course at CMU.

As a part of this project we:

  1. Evaluated SpringBoard’s current product offering to identify their target customer segment.
  2. Assessed how SpringBoard can better serve their existing customers by identifying user pain points and forming a hypothesis for it.
  3. Developed a prototype for a product recommendation after conducting user interviews to validate the hypothesis generated.

Detailed summary of the project can found in this presentation

This project was done in collaboration with: Vera Schulz and Ruian Pan.

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An evaluation of SpringBoard's current product offering, along with an assessment of how SpringBoard can better serve existing customers.

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