thumb service: need SLA / service catalog entry?

[ndushay]

is there an SLA for was-thumbnail-service? Is it filed appropriately?

This is for thumbnail service; we need three levels to be specified:

• prod: medium? low?
• stage: low or none?
• dev: none?

the levels are defined as:

• high SLA alerts -- need immediate attention from on-call staff. 24x7 coverage.
• medium SLA alerts -- urgent response needed from on-call staff, but it can wait until the morning. 10x7 coverage.
• low SLA alerts -- response needed from on-call staff, but it can wait until NBD if necessary. 10X5 coverage.
• none - email to dev list. Not the responsibility of on-call staff, but may still require action.

[ndushay]

(for devops: use SLA low for production, none for other; update puppet and devops checklist)