How We Manage Documentation

We use the following services for storing information:

GitHub - Code repository, company and project documentation, and ticketing system for all our projects.
ZenHub - Agile project management within GitHub.
Grafana - Company and project dashboards.
Google Docs - Mostly used for spreadsheets.
Dropbox - Cloud file sharing.
1Password - All passwords and keys are stored in 1Password team account.

What Goes Where?

Guidelines on which information goes where.

All Tasks

Any and all tasks need a GitHub issue, usually inside a project repository.

Development

Development workflow, guidelines, instructions and conventions are available on docs.niteo.co.

Support

Project support documentation and related documents are in the Support folder, within the specific project repository.
General support documentation is published to Handbook.

Marketing

Advertising reports and links to private spreadsheets are in GitHub issues.

Operations

Finance reports are published on teamniteo/finances.
Company work processes and general non-sensitive documentation is published to Handbook.

Handbook

Checklists for operational issues should be stored in .github/ISSUE_TEMPLATES and then linked to in the Handbook, for example:

https://github.com/teamniteo/operations/issues/new?template=onboarding-trialist.md&title=Onboarding:%20FirstName%20LastName&label=people
Any templates for emails, contracts, etc. should be stored in the Handbook's templates directory.