fixing flow (#1935)

techmatters · Dec 12, 2023 · 8a07f7e · 8a07f7e
1 parent 9be4f47
commit 8a07f7e
Showing 1 changed file with 3 additions and 3 deletions.
diff --git a/twilio-iac/helplines/nz/templates/workflows/master_calls.tftpl b/twilio-iac/helplines/nz/templates/workflows/master_calls.tftpl
@@ -3,7 +3,7 @@
     "filters": [
       {
         "filter_friendly_name": "Youthline Helpline",
-        "expression": "((channelType IN [\"voice\"] OR to IN [${join(", ", formatlist("'%s'", phone_numbers.youthline))}] ) AND ((preEngagementData.reason IN [\"counselling\",\"Unknown\"] AND transferTargetType ==\"\") OR  targetSid==\"${task_queues.youthline_helpline}\") ) OR isContactlessTask == true  ",
+        "expression": "((channelType IN [\"voice\"] OR to IN [${join(", ", formatlist("'%s'", phone_numbers.youthline))}] ) AND (transferTargetType ==\"\" OR  targetSid==\"${task_queues.youthline_helpline}\") ) OR isContactlessTask == true  ",
         "targets": [
           {
             "expression": "(worker.waitingOfflineContact != true AND ((task.channelType == 'voice' AND worker.channel.chat.assigned_tasks == 0) OR (task.channelType != 'voice' AND worker.channel.voice.assigned_tasks == 0)) AND ((task.transferTargetType == 'worker' AND task.targetSid == worker.sid) OR (task.transferTargetType != 'worker' AND worker.sid != task.ignoreAgent))) OR (worker.waitingOfflineContact == true AND task.targetSid == worker.sid AND task.isContactlessTask == true)",
@@ -13,7 +13,7 @@
       },
       {
         "filter_friendly_name": "Clinical",
-        "expression": "((channelType IN [\"voice\"] OR to IN [${join(", ", formatlist("'%s'", phone_numbers.youthline))}]) AND ((preEngagementData.reason == \"clinical\" AND transferTargetType ==\"\") OR targetSid==\"${task_queues.clinical}\") )",
+        "expression": "targetSid==\"${task_queues.clinical}\"",
         "targets": [
           {
             "expression": "(worker.waitingOfflineContact != true AND ((task.channelType == 'voice' AND worker.channel.chat.assigned_tasks == 0) OR (task.channelType != 'voice' AND worker.channel.voice.assigned_tasks == 0)) AND ((task.transferTargetType == 'worker' AND task.targetSid == worker.sid) OR (task.transferTargetType != 'worker' AND worker.sid != task.ignoreAgent))) OR (worker.waitingOfflineContact == true AND task.targetSid == worker.sid AND task.isContactlessTask == true)",
@@ -23,7 +23,7 @@
       },
       {
         "filter_friendly_name": "Priority Youthline Helpline",
-        "expression": "((channelType IN [\"voice\"] OR to IN [${join(", ", formatlist("'%s'", phone_numbers.youthline))}]) AND ((preEngagementData.reason == \"emergency\" AND transferTargetType ==\"\") OR targetSid==\"${task_queues.priority}\"))",
+        "expression": "targetSid==\"${task_queues.priority}\"",
         "targets": [
           {
             "expression": "(worker.waitingOfflineContact != true AND ((task.channelType == 'voice' AND worker.channel.chat.assigned_tasks == 0) OR (task.channelType != 'voice' AND worker.channel.voice.assigned_tasks == 0)) AND ((task.transferTargetType == 'worker' AND task.targetSid == worker.sid) OR (task.transferTargetType != 'worker' AND worker.sid != task.ignoreAgent))) OR (worker.waitingOfflineContact == true AND task.targetSid == worker.sid AND task.isContactlessTask == true)",