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hrm-form-definitions/form-definitions/cl/v1/profileForms/FlagDurations.json
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,12 @@ | ||
| [ | ||
| { | ||
| "flag": "blocked", | ||
| "label": "Bloqueo Temporal (24 Horas)", | ||
| "durationInHours": "24" | ||
| }, | ||
| { | ||
| "flag": "blocked", | ||
| "label": "Bloqueo Largo Plazo (1 Año)", | ||
| "durationInHours": "8760" | ||
| } | ||
| ] |
4 changes: 2 additions & 2 deletions
4
hrm-form-definitions/form-definitions/cl/v1/profileForms/Sections.json
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297 changes: 297 additions & 0 deletions
297
...-iac/helplines/templates/studio-flows/messaging-no-chatbot-operating-hours-blocking.tftpl
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,297 @@ | ||
| ${ | ||
| jsonencode( | ||
| { | ||
| "description": "Webchat Studio Flow", | ||
| "states": [ | ||
| { | ||
| "name": "Trigger", | ||
| "type": "trigger", | ||
| "transitions": [ | ||
| { | ||
| "next": "getProfileFlagsForIdentifier", | ||
| "event": "incomingMessage" | ||
| }, | ||
| { | ||
| "event": "incomingCall" | ||
| }, | ||
| { | ||
| "event": "incomingConversationMessage" | ||
| }, | ||
| { | ||
| "event": "incomingRequest" | ||
| }, | ||
| { | ||
| "event": "incomingParent" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "offset": { | ||
| "x": 0, | ||
| "y": -10 | ||
| } | ||
| } | ||
| }, | ||
| { | ||
| "name": "check_operating_hours", | ||
| "type": "run-function", | ||
| "transitions": [ | ||
| { | ||
| "next": "split_status", | ||
| "event": "success" | ||
| }, | ||
| { | ||
| "next": "webhook_notify_error", | ||
| "event": "fail" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "service_sid": serverless_service_sid, | ||
| "environment_sid": serverless_environment_sid, | ||
| "offset": { | ||
| "x": 0, | ||
| "y": 600 | ||
| }, | ||
| "function_sid": flow_vars["operating_hours_function_sid"] | ||
| "parameters": [ | ||
| { | ||
| "value": "webchat", | ||
| "key": "channel" | ||
| }, | ||
| { | ||
| "value": "true", | ||
| "key": "includeMessageTextInResponse" | ||
| }, | ||
| { | ||
| "value": task_language, | ||
| "key": "language" | ||
| } | ||
| ], | ||
| "url": "${serverless_url}/operatingHours" | ||
| } | ||
| }, | ||
| { | ||
| "name": "split_status", | ||
| "type": "split-based-on", | ||
| "transitions": [ | ||
| { | ||
| "next": "webhook_notify_error", | ||
| "event": "noMatch" | ||
| }, | ||
| { | ||
| "next": "send_welcome_message", | ||
| "event": "match", | ||
| "conditions": [ | ||
| { | ||
| "friendly_name": "If value equal_to open", | ||
| "arguments": [ | ||
| "{{widgets.check_operating_hours.parsed.status}}" | ||
| ], | ||
| "type": "equal_to", | ||
| "value": "open" | ||
| } | ||
| ] | ||
| }, | ||
| { | ||
| "next": "send_closed", | ||
| "event": "match", | ||
| "conditions": [ | ||
| { | ||
| "friendly_name": "If value equal_to closed", | ||
| "arguments": [ | ||
| "{{widgets.check_operating_hours.parsed.status}}" | ||
| ], | ||
| "type": "equal_to", | ||
| "value": "closed" | ||
| } | ||
| ] | ||
| } | ||
| ], | ||
| "properties": { | ||
| "input": "{{widgets.check_operating_hours.parsed.status}}", | ||
| "offset": { | ||
| "x": 210, | ||
| "y": 860 | ||
| } | ||
| } | ||
| }, | ||
| { | ||
| "name": "webhook_notify_error", | ||
| "type": "make-http-request", | ||
| "transitions": [ | ||
| { | ||
| "event": "success" | ||
| }, | ||
| { | ||
| "event": "failed" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "offset": { | ||
| "x": 80, | ||
| "y": 1410 | ||
| }, | ||
| "method": "POST", | ||
| "content_type": "application/json;charset=utf-8", | ||
| "body": "{ \"text\": \"Issue detected on ${short_helpline} ${short_environment} Flow SID: {{flow.flow_sid}} Execution SID: {{flow.sid}} \" }", | ||
| "url": webhook_url_studio_errors | ||
| } | ||
| }, | ||
| { | ||
| "name": "send_welcome_message", | ||
| "type": "send-message", | ||
| "transitions": [ | ||
| { | ||
| "next": "attributes", | ||
| "event": "sent" | ||
| }, | ||
| { | ||
| "next": "webhook_notify_error", | ||
| "event": "failed" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "offset": { | ||
| "x": 420, | ||
| "y": 1110 | ||
| }, | ||
| "service": "{{trigger.message.InstanceSid}}", | ||
| "channel": "{{trigger.message.ChannelSid}}", | ||
| "from": channel_flow_vars["widget_from"], | ||
| "to": "{{contact.channel.address}}", | ||
| "body": channel_flow_vars["chat_greeting_message"] | ||
| } | ||
| }, | ||
| { | ||
| "name": "send_closed", | ||
| "type": "send-message", | ||
| "transitions": [ | ||
| { | ||
| "event": "sent" | ||
| }, | ||
| { | ||
| "next": "webhook_notify_error", | ||
| "event": "failed" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "offset": { | ||
| "x": 990, | ||
| "y": 1150 | ||
| }, | ||
| "service": "{{trigger.message.InstanceSid}}", | ||
| "channel": "{{trigger.message.ChannelSid}}", | ||
| "from": "Linea Libre", | ||
| "to": "{{contact.channel.address}}", | ||
| "body": "{{widgets.check_operating_hours.parsed.message}}" | ||
| } | ||
| }, | ||
| { | ||
| "name": "attributes", | ||
| "type": "send-to-flex", | ||
| "transitions": [ | ||
| { | ||
| "event": "callComplete" | ||
| }, | ||
| { | ||
| "event": "failedToEnqueue" | ||
| }, | ||
| { | ||
| "event": "callFailure" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "offset": { | ||
| "x": 580, | ||
| "y": 1400 | ||
| }, | ||
| "workflow": workflow_sids["master"], | ||
| "channel": task_channel_sids["chat"], | ||
| "attributes": channel_attributes["default"] | ||
| } | ||
| }, | ||
| { | ||
| "name": "getProfileFlagsForIdentifier", | ||
| "type": "make-http-request", | ||
| "transitions": [ | ||
| { | ||
| "next": "contact_routing", | ||
| "event": "success" | ||
| }, | ||
| { | ||
| "next": "check_operating_hours", | ||
| "event": "failed" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "offset": { | ||
| "x": -300, | ||
| "y": 150 | ||
| }, | ||
| "method": "POST", | ||
| "content_type": "application/json;charset=utf-8", | ||
| "body": "{ \"trigger\": {{trigger | to_json}}}", | ||
| "url": "${serverless_url}/getProfileFlagsForIdentifier" | ||
| } | ||
| }, | ||
| { | ||
| "name": "send_blocked_message", | ||
| "type": "send-message", | ||
| "transitions": [ | ||
| { | ||
| "event": "sent" | ||
| }, | ||
| { | ||
| "event": "failed" | ||
| } | ||
| ], | ||
| "properties": { | ||
| "offset": { | ||
| "x": -420, | ||
| "y": 770 | ||
| }, | ||
| "service": "{{trigger.message.InstanceSid}}", | ||
| "channel": "{{trigger.message.ChannelSid}}", | ||
| "from": "Linea Libre", | ||
| "to": "{{contact.channel.address}}", | ||
| "body": channel_flow_vars["chat_blocked_message"] | ||
| } | ||
| }, | ||
| { | ||
| "name": "contact_routing", | ||
| "type": "split-based-on", | ||
| "transitions": [ | ||
| { | ||
| "next": "check_operating_hours", | ||
| "event": "noMatch" | ||
| }, | ||
| { | ||
| "next": "send_blocked_message", | ||
| "event": "match", | ||
| "conditions": [ | ||
| { | ||
| "friendly_name": "If value contains blocked", | ||
| "arguments": [ | ||
| "{{widgets.getProfileFlagsForIdentifier.parsed.flags}}" | ||
| ], | ||
| "type": "contains", | ||
| "value": "blocked" | ||
| } | ||
| ] | ||
| } | ||
| ], | ||
| "properties": { | ||
| "input": "{{widgets.getProfileFlagsForIdentifier.parsed.flags}}", | ||
| "offset": { | ||
| "x": -590, | ||
| "y": 470 | ||
| } | ||
| } | ||
| } | ||
| ], | ||
| "initial_state": "Trigger", | ||
| "flags": { | ||
| "allow_concurrent_calls": true | ||
| } | ||
| } | ||
| ) | ||
| } |
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