chore: bug fix - duplicate contact created when transfer rejected on …

…a queue [CHI-2803] (#623)
techmatters · Jun 13, 2024 · 3bad85a · 3bad85a
1 parent 65fe7b8
commit 3bad85a
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Showing 2 changed files with 14 additions and 14 deletions.
diff --git a/functions/taskrouterListeners/transfersListener.private.ts b/functions/taskrouterListeners/transfersListener.private.ts
@@ -208,7 +208,7 @@ export const handleEvent = async (context: Context<EnvVars>, event: EventFields)
           reason: 'task transferred into queue',
         });
 
-      console.log('Finished handling chat queue transfer.');
+      console.log('Finished handling chat queue transfer initiated.');
       return;
     }
 
@@ -222,7 +222,7 @@ export const handleEvent = async (context: Context<EnvVars>, event: EventFields)
      * 3) Cancel rejected task
      */
     if (isChatTransferToWorkerRejected(eventType, taskChannelUniqueName, taskAttributes)) {
-      console.log('Handling chat transfer rejected...');
+      console.log('Handling chat transfer to worker rejected...');
 
       const { originalTask: originalTaskSid } = taskAttributes.transferMeta;
       const client = context.getTwilioClient();
@@ -269,7 +269,7 @@ export const handleEvent = async (context: Context<EnvVars>, event: EventFields)
         reason: 'task transferred rejected',
       });
 
-      console.log('Finished handling chat transfer rejected.');
+      console.log('Finished handling chat transfer to worker rejected.');
       return;
     }
 

diff --git a/functions/transferChatStart.ts b/functions/transferChatStart.ts
@@ -225,7 +225,15 @@ export const handler = TokenValidator(
         transferTargetType,
       };
 
-      // create New task
+      // Edit channel attributes so that original task won't cause issues with the transferred one
+      await setDummyChannel(context, {
+        mode,
+        ignoreAgent,
+        targetSid,
+        taskSid,
+      });
+
+      // Create New task
       const newTask = await client.taskrouter
         .workspaces(context.TWILIO_WORKSPACE_SID)
         .tasks.create({
@@ -235,16 +243,8 @@ export const handler = TokenValidator(
           priority: 100,
         });
 
-      // Final actions that might not happen (conditions specified inside of each)
-      await Promise.all([
-        increaseChatCapacity(context, validationResult),
-        setDummyChannel(context, {
-          mode,
-          ignoreAgent,
-          targetSid,
-          taskSid,
-        }),
-      ]);
+      // Increse the chat capacity for the target worker (if needed)
+      await increaseChatCapacity(context, validationResult);
 
       resolve(success({ taskSid: newTask.sid }));
     } catch (err: any) {