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customerchurn

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Customer Churn project for a telecom firm. The project aims to predict the possibility of a customer to churn by using methods of Data Analysis and Machine Learning with sound accuracy and justifies its result by showing the expected cost-benefit from following their recommendations.

  • Updated Jan 1, 2023
  • R

By undertaking this project, the company aims to gain valuable insights into customer behavior, enhance service quality, and implement targeted strategies for customer retention and satisfaction. The findings will contribute to informed decision-making and the development of customer-centric business strategies.

  • Updated Jan 3, 2024

Customer Churn is a burning problem for Telecom companies. In this project, we simulate one such case of customer churn where we work on a data of postpaid customers with a contract. The data has information about the customer usage behaviour, contract details and the payment details. The data also indicates which were the customers who cancelle…

  • Updated Jul 6, 2020

This project involved analyzing 10,000 customer records, applying data preparation techniques, and training supervised machine learning models, achieving 94% accuracy. Model efficiency was further refined using cross-validation and hyperparameter tuning, ensuring reliability and performance

  • Updated Dec 14, 2023
  • Jupyter Notebook

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