FixIT Bot (Tech support assistant)

Overview

FixIT is an intelligent tool designed to assist users with common IT issues related to devices like laptops, phones, and MiFi units. It combines the power of AI and a comprehensive knowledge base to provide effective solutions and support. If the bot can't find a solution, it provides contact information for expert tech support agencies.

Why Adopt This Tool?

Benefits:

• Instant Support: Quickly get help for common IT issues without waiting in long support queues.
• AI-Driven Responses: Leverages advanced AI to understand and respond to user queries effectively.
• Comprehensive Knowledge Base: Access to a wide range of solutions for various common problems.
• Expert Contacts: If the bot can't resolve the issue, users receive contact details for tech support agencies.

Features:

• AI-powered responses using Google Generative AI.
• Integration with a CSV-based knowledge base for device and issue-specific solutions.
• Conditional fallback to tech support contact information when no solution is found.

Installation and Setup

Prerequisites

Ensure you have the following installed:

• Node.js (v14 or higher)
• npm (Node Package Manager)

Frontend (Client)

1. Clone the Repository:

   git clone https://github.com/victoriaEssien/fixit-bot.git

2. Navigate to the Project Directory:

   cd fixit-bot

3. Install Dependencies:

   npm install

4. Build the Application:

   npm run build

5. Run the Application Locally:

   npm start

   The application will be available at http://localhost:5173.

Backend (Server)

1. Clone the Repository:

   git clone https://github.com/victoriaEssien/fixit-bot-server.git

2. Navigate to the Project Directory:

   cd fixit-bot-server

3. Install Dependencies:

   npm install

4. Set Up Environment Variables: Create a .env file in the root directory and add your API key:

   API_KEY=your_google_ai_api_key

5. Run the Server:

   npm start

   The server will be running on http://localhost:3001.

How It Works

1. User Interaction: Users send messages describing their IT issues.
2. AI Processing: The server uses Google Generative AI to generate a response based on the user’s message.
3. Knowledge Base Lookup: The server looks up solutions for the identified device and issue from a CSV file.
4. Fallback: If no solution is found, the bot provides contact information for tech support agencies.

Link to Server Repository

You can find the server code and additional instructions here.

FixIT Bot Demo

FixIT-bot-demo.mp4

Conclusion

The Tech Support Bot is a powerful tool for providing quick and reliable IT support. Its combination of AI-driven responses and a detailed knowledge base makes it a valuable asset for anyone seeking efficient tech support solutions. Whether you're a developer looking to integrate this tool into your application or an end-user needing instant IT help, the Tech Support Bot is designed to meet your needs effectively.