Document version 3.2.0.
- Who do I contact if I have problems?
- What is my partnerId?
- What is my subscriptionPackageId?
- How can I get an account in the test environment?
- Will Vipps send the signup link to the merchant?
- For how long is the signup URL valid?
- What if the merchant does not have a website?
- What happens if a partner sends multiple signup URLs for the same merchant?
- When will I receive the callback from Vipps?
- Can Vipps re-send the callback?
- Questions?
That depends on what you need help with:
- Your partnership with Vipps: partnerbestilling@vipps.no
- The Signup API: See contact information here
The partnerId is used to identify the partner.
Ask your contact in Vipps to provide you with your partnerId.
The subscriptionPackageId is used to define the merchant's price package.
Ask your contact in Vipps to provide you with the correct subscriptionPackageIds.
The Signup API requires more backend functionality than we have available in the test environment. For partners that need to test the Signup API we recommend that the partner "test in prod" and signs up itself in the production environment.
No, the partner has to send the signup link to the merchant.
30 days.
The partner can provide the URL to the partner's website.
If we receive multiple signups for the same organization number, Vipps will attempt to use the latest one, but we strongly recommend to only send one.
The callback is sent after the merchant has:
- Completed the signup form
- Signed the signup form
and Vipps has:
- Completed the KYC process
- Completed the registration process
The last two steps usually takes a couple of days, but sometimes it will take longer if Vipps needs to contact the merchant for more information to complete the registration.
If there is a delay, it is almost always due to delays at the merchant side. Please contact the merchant first, and confirm that they have completed the signup form, and that the right person has signed it.
Follow-up questions from Vipps sometimes end up in the merchant's spam folder - please have the merchant check there too.
It is technically possible, but a manual and rather tedious process. Before requesting this, please ask the merchant to retrieve the API keys from portal.vipps.no as described here: Getting the API keys.
We're always happy to help with code or other questions you might have! Please create an issue, a pull request, or contact us.
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