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visheshd committed Oct 10, 2023
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Expand Up @@ -31,16 +31,14 @@ Sure, you're excited about all the features your product offers. But loading you

Not all clients wear the same size. A generic onboarding process can make clients feel like they ordered a custom suit, but ended up with an off-the-rack outfit. Make sure your onboarding is as unique as your clients are.

4. Ignoring the Feedback Loop

Feedback isn't just for pointing out flaws. It's the secret sauce for growth. By seeking and acting on client input, you'll show your commitment to adaptability and improvement.

Now that we know what not to do, let's look at some best practices:
## Now that we know what not to do, let's look at some best practices:

• Make It Personal: You're not just selling a product, you're building a partnership. Add personal touches to make your clients feel valued.

• Use Tech Wisely: Automate tasks, but don't let technology replace genuine human interactions.

• Ignoring the Feedback Loop: Feedback isn't just for pointing out flaws. It's the secret sauce for growth. By seeking and acting on client input, you'll show your commitment to adaptability and improvement.

• Stay Adaptable: The SaaS industry is always changing. Keep updating your onboarding process to keep up with the trends.

Perfecting your onboarding process isn't just about reducing churn. It's about unlocking the full potential of client relationships. Long contract durations, increased upselling opportunities, and a surge in referrals are just the starters on the menu.
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