ServiceNow-Engage-Problem-UpdateSet.xml

<?xml version="1.0" encoding="UTF-8"?>
<unload unload_date="2017-12-15 21:44:49">
<sys_remote_update_set action="INSERT_OR_UPDATE">
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<application_name>xMatters</application_name>
<application_scope>x_xma_xmatters</application_scope>
<application_version>4.0.2</application_version>
<collisions/>
<commit_date/>
<deleted/>
<description>Engage with xMatters for Problem Management</description>
<inserted/>
<name>Engage for Problem Management</name>
<origin_sys_id/>
<release_date/>
<remote_sys_id>71b01d39db4303009bb3fabdbf96192a</remote_sys_id>
<state>loaded</state>
<summary/>
<sys_class_name>sys_remote_update_set</sys_class_name>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>2ed05d39db4303009bb3fabdbf961979</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<update_set display_value=""/>
<update_source display_value=""/>
<updated/>
</sys_remote_update_set>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_dictionary_x_xma_xmatters_engage_with_xmatters_problem_send_priority</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update&gt;&lt;sys_dictionary action="INSERT_OR_UPDATE" element="send_priority" table="x_xma_xmatters_engage_with_xmatters_problem"&gt;&lt;active&gt;true&lt;/active&gt;&lt;array&gt;false&lt;/array&gt;&lt;array_denormalized&gt;false&lt;/array_denormalized&gt;&lt;attributes/&gt;&lt;audit&gt;false&lt;/audit&gt;&lt;calculation&gt;&lt;![CDATA[(function calculatedFieldValue(current) {

	// Add your code here
	return '';  // return the calculated value

})(current);]]&gt;&lt;/calculation&gt;&lt;choice&gt;3&lt;/choice&gt;&lt;choice_field/&gt;&lt;choice_table/&gt;&lt;column_label&gt;Send Priority&lt;/column_label&gt;&lt;comments/&gt;&lt;create_roles/&gt;&lt;default_value&gt;medium&lt;/default_value&gt;&lt;defaultsort/&gt;&lt;delete_roles/&gt;&lt;dependent/&gt;&lt;dependent_on_field/&gt;&lt;display&gt;false&lt;/display&gt;&lt;dynamic_creation&gt;false&lt;/dynamic_creation&gt;&lt;dynamic_creation_script/&gt;&lt;dynamic_default_value/&gt;&lt;dynamic_ref_qual/&gt;&lt;element&gt;send_priority&lt;/element&gt;&lt;element_reference&gt;false&lt;/element_reference&gt;&lt;foreign_database/&gt;&lt;internal_type display_value="Choice"&gt;choice&lt;/internal_type&gt;&lt;mandatory&gt;false&lt;/mandatory&gt;&lt;max_length&gt;40&lt;/max_length&gt;&lt;name&gt;x_xma_xmatters_engage_with_xmatters_problem&lt;/name&gt;&lt;next_element/&gt;&lt;primary&gt;false&lt;/primary&gt;&lt;read_only&gt;false&lt;/read_only&gt;&lt;read_roles/&gt;&lt;reference/&gt;&lt;reference_cascade_rule/&gt;&lt;reference_floats&gt;false&lt;/reference_floats&gt;&lt;reference_key/&gt;&lt;reference_qual/&gt;&lt;reference_qual_condition/&gt;&lt;reference_type/&gt;&lt;sizeclass/&gt;&lt;spell_check&gt;false&lt;/spell_check&gt;&lt;staged&gt;false&lt;/staged&gt;&lt;sys_class_name&gt;sys_dictionary&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-12-11 18:07:10&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_id&gt;04d7bb94db0303009bb3fabdbf961976&lt;/sys_id&gt;&lt;sys_mod_count&gt;1&lt;/sys_mod_count&gt;&lt;sys_name&gt;Send Priority&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_dictionary_x_xma_xmatters_engage_with_xmatters_problem_send_priority&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-11 18:11:39&lt;/sys_updated_on&gt;&lt;table_reference&gt;false&lt;/table_reference&gt;&lt;text_index&gt;false&lt;/text_index&gt;&lt;unique&gt;false&lt;/unique&gt;&lt;use_dependent_field&gt;false&lt;/use_dependent_field&gt;&lt;use_dynamic_default&gt;false&lt;/use_dynamic_default&gt;&lt;use_reference_qualifier&gt;simple&lt;/use_reference_qualifier&gt;&lt;virtual&gt;false&lt;/virtual&gt;&lt;widget/&gt;&lt;write_roles/&gt;&lt;xml_view&gt;false&lt;/xml_view&gt;&lt;/sys_dictionary&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>22d05d39db4303009bb3fabdbf96197c</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>Engage with xMatters Problem.Send Priority</target_name>
<type>Dictionary</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_security_acl_aba8f3d4db0303009bb3fabdbf961972</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl"><sys_security_acl action="INSERT_OR_UPDATE"><active>true</active><admin_overrides>true</admin_overrides><advanced>false</advanced><condition/><description>Default access control on x_xma_xmatters_engage_with_xmatters_problem</description><name>x_xma_xmatters_engage_with_xmatters_problem</name><operation display_value="write">write</operation><script/><sys_class_name>sys_security_acl</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:12</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>aba8f3d4db0303009bb3fabdbf961972</sys_id><sys_mod_count>0</sys_mod_count><sys_name>x_xma_xmatters_engage_with_xmatters_problem</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_security_acl_aba8f3d4db0303009bb3fabdbf961972</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:12</sys_updated_on><type display_value="record">record</type></sys_security_acl></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>22d05d39db4303009bb3fabdbf96197f</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>x_xma_xmatters_engage_with_xmatters_problem</target_name>
<type>Access Control</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_dictionary_x_xma_xmatters_engage_with_xmatters_problem_message_subject</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update&gt;&lt;sys_dictionary action="INSERT_OR_UPDATE" element="message_subject" table="x_xma_xmatters_engage_with_xmatters_problem"&gt;&lt;active&gt;true&lt;/active&gt;&lt;array&gt;false&lt;/array&gt;&lt;array_denormalized&gt;false&lt;/array_denormalized&gt;&lt;attributes/&gt;&lt;audit&gt;false&lt;/audit&gt;&lt;calculation&gt;&lt;![CDATA[(function calculatedFieldValue(current) {

	// Add your code here
	return '';  // return the calculated value

})(current);]]&gt;&lt;/calculation&gt;&lt;choice/&gt;&lt;choice_field/&gt;&lt;choice_table/&gt;&lt;column_label&gt;Message Subject&lt;/column_label&gt;&lt;comments/&gt;&lt;create_roles/&gt;&lt;default_value/&gt;&lt;defaultsort/&gt;&lt;delete_roles/&gt;&lt;dependent/&gt;&lt;dependent_on_field/&gt;&lt;display&gt;false&lt;/display&gt;&lt;dynamic_creation&gt;false&lt;/dynamic_creation&gt;&lt;dynamic_creation_script/&gt;&lt;dynamic_default_value/&gt;&lt;dynamic_ref_qual/&gt;&lt;element&gt;message_subject&lt;/element&gt;&lt;element_reference&gt;false&lt;/element_reference&gt;&lt;foreign_database/&gt;&lt;internal_type display_value="String"&gt;string&lt;/internal_type&gt;&lt;mandatory&gt;false&lt;/mandatory&gt;&lt;max_length&gt;40&lt;/max_length&gt;&lt;name&gt;x_xma_xmatters_engage_with_xmatters_problem&lt;/name&gt;&lt;next_element/&gt;&lt;primary&gt;false&lt;/primary&gt;&lt;read_only&gt;false&lt;/read_only&gt;&lt;read_roles/&gt;&lt;reference/&gt;&lt;reference_cascade_rule/&gt;&lt;reference_floats&gt;false&lt;/reference_floats&gt;&lt;reference_key/&gt;&lt;reference_qual/&gt;&lt;reference_qual_condition/&gt;&lt;reference_type/&gt;&lt;sizeclass/&gt;&lt;spell_check&gt;false&lt;/spell_check&gt;&lt;staged&gt;false&lt;/staged&gt;&lt;sys_class_name&gt;sys_dictionary&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-12-11 18:07:11&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_id&gt;f258bf54db0303009bb3fabdbf9619b7&lt;/sys_id&gt;&lt;sys_mod_count&gt;0&lt;/sys_mod_count&gt;&lt;sys_name&gt;Message Subject&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_dictionary_x_xma_xmatters_engage_with_xmatters_problem_message_subject&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-11 18:07:11&lt;/sys_updated_on&gt;&lt;table_reference&gt;false&lt;/table_reference&gt;&lt;text_index&gt;false&lt;/text_index&gt;&lt;unique&gt;false&lt;/unique&gt;&lt;use_dependent_field&gt;false&lt;/use_dependent_field&gt;&lt;use_dynamic_default&gt;false&lt;/use_dynamic_default&gt;&lt;use_reference_qualifier&gt;simple&lt;/use_reference_qualifier&gt;&lt;virtual&gt;false&lt;/virtual&gt;&lt;widget/&gt;&lt;write_roles/&gt;&lt;xml_view&gt;false&lt;/xml_view&gt;&lt;/sys_dictionary&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>26d05d39db4303009bb3fabdbf96197b</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>x_xma_xmatters_engage_with_xmatters_problem.message_subject</target_name>
<type>Dictionary</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_script_include_bbd2bea0db3203009bb3fabdbf96197a</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update table="sys_script_include"&gt;&lt;sys_script_include action="INSERT_OR_UPDATE"&gt;&lt;access&gt;public&lt;/access&gt;&lt;active&gt;true&lt;/active&gt;&lt;api_name&gt;x_xma_xmatters.xMattersConfigProblem&lt;/api_name&gt;&lt;client_callable&gt;false&lt;/client_callable&gt;&lt;description/&gt;&lt;name&gt;xMattersConfigProblem&lt;/name&gt;&lt;script&gt;&lt;![CDATA[gs.include("xMattersConfig");
 
var xMattersConfigProblem = Class.create();

// We'll extend the xMattersConfig class so that we can inherit all
// the good stuff there. We can then reference like so:
// 'SNAPI.hostname: ' + this.SNAPI.hostname
xMattersConfigProblem.prototype = Object.extend( new xMattersConfig(), {
	initialize: function() {
		this.ENGAGE = {
			FORM: {
				ENGAGE: "Engage with xMatters - Problem URL here",
				CONFERENCE: "Conference - Problem URL here"
			}
		};
	},
	
	type: 'xMattersConfigProblem'
});
]]&gt;&lt;/script&gt;&lt;sys_class_name&gt;sys_script_include&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-11-29 21:26:12&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_id&gt;bbd2bea0db3203009bb3fabdbf96197a&lt;/sys_id&gt;&lt;sys_mod_count&gt;9&lt;/sys_mod_count&gt;&lt;sys_name&gt;xMattersConfigProblem&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_script_include_bbd2bea0db3203009bb3fabdbf96197a&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-15 18:31:55&lt;/sys_updated_on&gt;&lt;/sys_script_include&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>26d05d39db4303009bb3fabdbf96197e</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table/>
<target_name>xMattersConfigProblem</target_name>
<type>Script Include</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_ui_section_d7f87794db0303009bb3fabdbf9619ac</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update><sys_ui_section caption="" section_id="d7f87794db0303009bb3fabdbf9619ac" sys_domain="global" table="x_xma_xmatters_engage_with_xmatters_problem" version="3" view=""><sys_ui_element action="INSERT_OR_UPDATE"><element>number</element><position>0</position><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 19:45:47</sys_created_on><sys_id>fb3f08e0db4303009bb3fabdbf9619c5</sys_id><sys_mod_count>0</sys_mod_count><sys_ui_formatter/><sys_ui_section caption="NULL" display_value="" name="x_xma_xmatters_engage_with_xmatters_problem" sys_domain="global" view="Default view">d7f87794db0303009bb3fabdbf9619ac</sys_ui_section><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 19:45:47</sys_updated_on><sys_user/><type/></sys_ui_element><sys_ui_element action="INSERT_OR_UPDATE"><element>active</element><position>1</position><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 19:45:47</sys_created_on><sys_id>7f3f08e0db4303009bb3fabdbf9619c5</sys_id><sys_mod_count>0</sys_mod_count><sys_ui_formatter/><sys_ui_section caption="NULL" display_value="" name="x_xma_xmatters_engage_with_xmatters_problem" sys_domain="global" view="Default view">d7f87794db0303009bb3fabdbf9619ac</sys_ui_section><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 19:45:47</sys_updated_on><sys_user/><type/></sys_ui_element><sys_ui_element action="INSERT_OR_UPDATE"><element>.split</element><position>2</position><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 19:45:47</sys_created_on><sys_id>ff3f08e0db4303009bb3fabdbf9619c5</sys_id><sys_mod_count>0</sys_mod_count><sys_ui_formatter/><sys_ui_section caption="NULL" display_value="" name="x_xma_xmatters_engage_with_xmatters_problem" sys_domain="global" view="Default view">d7f87794db0303009bb3fabdbf9619ac</sys_ui_section><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 19:45:47</sys_updated_on><sys_user/><type>.split</type></sys_ui_element><sys_ui_element action="INSERT_OR_UPDATE"><element>send_priority</element><position>3</position><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 19:45:47</sys_created_on><sys_id>733f08e0db4303009bb3fabdbf9619c6</sys_id><sys_mod_count>0</sys_mod_count><sys_ui_formatter/><sys_ui_section caption="NULL" display_value="" name="x_xma_xmatters_engage_with_xmatters_problem" sys_domain="global" view="Default view">d7f87794db0303009bb3fabdbf9619ac</sys_ui_section><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 19:45:47</sys_updated_on><sys_user/><type/></sys_ui_element><sys_ui_element action="INSERT_OR_UPDATE"><element>parent</element><position>4</position><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 19:45:47</sys_created_on><sys_id>f33f08e0db4303009bb3fabdbf9619c6</sys_id><sys_mod_count>0</sys_mod_count><sys_ui_formatter/><sys_ui_section caption="NULL" display_value="" name="x_xma_xmatters_engage_with_xmatters_problem" sys_domain="global" view="Default view">d7f87794db0303009bb3fabdbf9619ac</sys_ui_section><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 19:45:47</sys_updated_on><sys_user/><type/></sys_ui_element><sys_ui_element action="INSERT_OR_UPDATE"><element>.end_split</element><position>5</position><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 19:45:47</sys_created_on><sys_id>773f08e0db4303009bb3fabdbf9619c6</sys_id><sys_mod_count>0</sys_mod_count><sys_ui_formatter/><sys_ui_section caption="NULL" display_value="" name="x_xma_xmatters_engage_with_xmatters_problem" sys_domain="global" view="Default view">d7f87794db0303009bb3fabdbf9619ac</sys_ui_section><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 19:45:47</sys_updated_on><sys_user/><type>.end_split</type></sys_ui_element><sys_ui_element action="INSERT_OR_UPDATE"><element>message_subject</element><position>6</position><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 19:45:47</sys_created_on><sys_id>f73f08e0db4303009bb3fabdbf9619c6</sys_id><sys_mod_count>0</sys_mod_count><sys_ui_formatter/><sys_ui_section caption="NULL" display_value="" name="x_xma_xmatters_engage_with_xmatters_problem" sys_domain="global" view="Default view">d7f87794db0303009bb3fabdbf9619ac</sys_ui_section><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 19:45:47</sys_updated_on><sys_user/><type/></sys_ui_element><sys_ui_element action="INSERT_OR_UPDATE"><element>message</element><position>7</position><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 19:45:47</sys_created_on><sys_id>7b3f08e0db4303009bb3fabdbf9619c6</sys_id><sys_mod_count>0</sys_mod_count><sys_ui_formatter/><sys_ui_section caption="NULL" display_value="" name="x_xma_xmatters_engage_with_xmatters_problem" sys_domain="global" view="Default view">d7f87794db0303009bb3fabdbf9619ac</sys_ui_section><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 19:45:47</sys_updated_on><sys_user/><type/></sys_ui_element><sys_ui_element action="INSERT_OR_UPDATE"><element>parent_incident</element><position>8</position><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-12 18:19:45</sys_created_on><sys_id>55254974db0303009bb3fabdbf961965</sys_id><sys_mod_count>0</sys_mod_count><sys_ui_formatter/><sys_ui_section caption="NULL" display_value="" name="x_xma_xmatters_engage_with_xmatters_problem" sys_domain="global" view="Default view">d7f87794db0303009bb3fabdbf9619ac</sys_ui_section><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-12 18:19:45</sys_updated_on><sys_user/><type/></sys_ui_element><sys_ui_section action="INSERT_OR_UPDATE"><caption/><header>false</header><name>x_xma_xmatters_engage_with_xmatters_problem</name><roles/><sys_class_name>sys_ui_section</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:08:33</sys_created_on><sys_customer_update>true</sys_customer_update><sys_domain>global</sys_domain><sys_domain_path>/</sys_domain_path><sys_id>d7f87794db0303009bb3fabdbf9619ac</sys_id><sys_mod_count>0</sys_mod_count><sys_name>x_xma_xmatters_engage_with_xmatters_problem</sys_name><sys_overrides/><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_ui_section_d7f87794db0303009bb3fabdbf9619ac</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:08:33</sys_updated_on><sys_user/><title>true</title><view display_value="Default view" name="NULL">Default view</view><view_name/></sys_ui_section></sys_ui_section></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>26d05d39db4303009bb3fabdbf961981</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>Engage with xMatters Problem</target_name>
<type>Form Layout</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_choice_x_xma_xmatters_engage_with_xmatters_problem_send_priority</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update><sys_choice action="INSERT_OR_UPDATE" field="send_priority" table="x_xma_xmatters_engage_with_xmatters_problem" version="3"><sys_choice action="INSERT_OR_UPDATE"><dependent_value/><element>send_priority</element><hint/><inactive>false</inactive><label>high</label><language>en</language><name>x_xma_xmatters_engage_with_xmatters_problem</name><sequence/><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:12:17</sys_created_on><sys_domain>global</sys_domain><sys_domain_path>/</sys_domain_path><sys_id>41d9fbd4db0303009bb3fabdbf961955</sys_id><sys_mod_count>1</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:12:20</sys_updated_on><value>high</value></sys_choice><sys_choice action="INSERT_OR_UPDATE"><dependent_value/><element>send_priority</element><hint/><inactive>false</inactive><label>low</label><language>en</language><name>x_xma_xmatters_engage_with_xmatters_problem</name><sequence/><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:11:54</sys_created_on><sys_domain>global</sys_domain><sys_domain_path>/</sys_domain_path><sys_id>9cc9bfd4db0303009bb3fabdbf96193d</sys_id><sys_mod_count>2</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:12:08</sys_updated_on><value>low</value></sys_choice><sys_choice action="INSERT_OR_UPDATE"><dependent_value/><element>send_priority</element><hint/><inactive>false</inactive><label>medium</label><language>en</language><name>x_xma_xmatters_engage_with_xmatters_problem</name><sequence/><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:12:12</sys_created_on><sys_domain>global</sys_domain><sys_domain_path>/</sys_domain_path><sys_id>d1c93fd4db0303009bb3fabdbf961993</sys_id><sys_mod_count>1</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:12:14</sys_updated_on><value>medium</value></sys_choice><sys_choice_set action="INSERT_OR_UPDATE"><element>send_priority</element><name>x_xma_xmatters_engage_with_xmatters_problem</name><sys_class_name>sys_choice_set</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:11:54</sys_created_on><sys_customer_update>false</sys_customer_update><sys_id>18c9bfd4db0303009bb3fabdbf96193f</sys_id><sys_mod_count>6</sys_mod_count><sys_name>send_priority</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_choice_x_xma_xmatters_engage_with_xmatters_problem_send_priority</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:12:17</sys_updated_on></sys_choice_set></sys_choice></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>2ad05d39db4303009bb3fabdbf96197a</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>Engage with xMatters Problem.Send Priority</target_name>
<type>Choice list</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_number_cc8e40e0db4303009bb3fabdbf9619b0</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_number"><sys_number action="INSERT_OR_UPDATE"><category display_value="" name="x_xma_xmatters_engage_with_xmatters_problem">x_xma_xmatters_engage_with_xmatters_problem</category><maximum_digits>7</maximum_digits><number>1000</number><prefix>XMP</prefix><sys_class_name>sys_number</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 19:42:32</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>cc8e40e0db4303009bb3fabdbf9619b0</sys_id><sys_mod_count>0</sys_mod_count><sys_name>XMP</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_number_cc8e40e0db4303009bb3fabdbf9619b0</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 19:42:32</sys_updated_on></sys_number></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>2ad05d39db4303009bb3fabdbf96197d</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table/>
<target_name>XMP</target_name>
<type>Number</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_ui_page_c4d5fb54db0303009bb3fabdbf96194a</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update table="sys_ui_page"&gt;&lt;sys_ui_page action="INSERT_OR_UPDATE"&gt;&lt;category&gt;general&lt;/category&gt;&lt;client_script/&gt;&lt;description/&gt;&lt;direct&gt;false&lt;/direct&gt;&lt;endpoint&gt;x_xma_xmatters_xm_engage_with_xmatters_problem_content.do&lt;/endpoint&gt;&lt;html&gt;&lt;![CDATA[&lt;?xml version="1.0" encoding="utf-8" ?&gt;
&lt;j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"&gt;
&lt;script src="x_xma_xmatters.angular.min.jsdbx"&gt;&lt;/script&gt;
&lt;script src="x_xma_xmatters.angular-ui-bootstrap.min.jsdbx"&gt;&lt;/script&gt;
&lt;script src="x_xma_xmatters.xm_app_engage_xmatters_pr.jsdbx"&gt;&lt;/script&gt;
&lt;script src="x_xma_xmatters.angular.translate.min.jsdbx"&gt;&lt;/script&gt;
&lt;script src="x_xma_xmatters.xm_mod_glide_ajax.jsdbx"&gt;&lt;/script&gt;
&lt;script src="x_xma_xmatters.xm_mod_xmatters_service.jsdbx"&gt;&lt;/script&gt;
&lt;script src="x_xma_xmatters.xm_mod_location_service.jsdbx"&gt;&lt;/script&gt;
&lt;script src="x_xma_xmatters.xm_mod_options_provider.jsdbx"&gt;&lt;/script&gt;
&lt;script src="x_xma_xmatters.ng-tags-input.min.jsdbx"&gt;&lt;/script&gt;
&lt;script src="x_xma_xmatters.xm_recipient_template.jsdbx"&gt;&lt;/script&gt;
&lt;script src="x_xma_xmatters.moment.min.jsdbx"&gt;&lt;/script&gt;
&lt;link href="//netdna.bootstrapcdn.com/font-awesome/4.1.0/css/font-awesome.css" rel="stylesheet"&gt;&lt;/link&gt;
&lt;link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.6/css/bootstrap.min.css" integrity="sha384-1q8mTJOASx8j1Au+a5WDVnPi2lkFfwwEAa8hDDdjZlpLegxhjVME1fgjWPGmkzs7" crossorigin="anonymous"&gt;&lt;/link&gt;
&lt;style&gt;
	body {
		font-family: SourceSansPro-Regular, SourceSansPro, "Helvetica Neue", Arial;
	        padding-top: 0;
	}
	.xm-label {
		font-size: 13px;
		font-weight: normal;
	}
	input.xm-tracked.ng-dirty, textarea.xm-tracked.ng-dirty {
		border: 1px orange solid;
	}
	form.ng-submitted input.ng-invalid, form.ng-submitted textarea.ng-invalid {
		border: 1px red solid;
	}
	a.xm-help {
		margin-left: 5px;
		display: inline-block !important;	
	}
	.ng-dirty .tags {
		/**border-color: orange; **/
	}
	.xm-tags-input-group .input-group-btn .btn {
	   height: 34px;
	}
	.tags {
	    border: 1px solid #ccc !important;
	}
	form.ng-submitted .ng-invalid .tags {
		border-color: red !important;
	}
	tags-input .tags {
	     box-shadow: none !important;
	}
	tags-input .tags .tag-item {
	    background: #445465;
	    border: 0;
	}
	tags-input .tags .tag-item .remove-button {
	    color: white;
	}
	tags-input .tags .tag-item .remove-button:hover {
	    color: #bec1c6;;
	}
	tags-input .tags .tag-item.selected {
		background-color: #ae1b1f;
	}
	.xm-input-group-btn {
		background-color: #f6f6f6;
		border: solid 1px #cccccc;
		width: 106px;
	}
	.xm-left {
	     float: left;
	}
	.xm-right {
	    float: right;
	}
	.xm-tag-feedback {
	   right: 10px;
	}
	.xm-error {
	   color: red;
	   font-size: 13px;
	}
	.xm-btn-default, .xm-btn-default:focus, .xm-btn-default:hover {
	    font-family: SourceSansPro-Regular, SourceSansPro, "Helvetica Neue", Arial;   
	    color: #343d47;
	    background-color: rgba(255, 255, 255, 0.45);
	    border-color: #bdc0c4;
	}
	tags-input .tags .tag-item {
	    font-family: SourceSansPro-Regular, SourceSansPro, "Helvetica Neue", Arial;   
	}
	tags-input .tags .input {
	    font-family: SourceSansPro-Regular, SourceSansPro, "Helvetica Neue", Arial;   
	}
	tags-input .autocomplete .suggestion-item {
	    font-family: SourceSansPro-Regular, SourceSansPro, "Helvetica Neue", Arial;   
	}
	h4.xm-header {
	     font-size: 21px;
	     font-weight: normal;
	     margin-top: 0;
	}
	.xm-left-icon {
	    margin-right: 5px;
	}
	.xm-right-icon {
	    margin-left: 0;
	}
	.xm-right-icon .remove-button .fa {
	     font-size: 14px;
	     vertical-align: text-top;
	}
	.form-control-feedback .fa {
	     color: rgb(52, 61, 71);
	}
	.xm-success-message {
	    max-width: 80%;
	    min-width: 375px;
	    padding: 0 40px;
	}
	.xm-cancel-button {
		margin-left: 15px;
	}
&lt;/style&gt;
&lt;div id="engage" ng-app="xm.engage-xm" class="container-fluid" ng-cloak=""&gt;
	&lt;div ng-controller="engageCtlr"&gt;
		&lt;div class="panel" ng-show="!is_finished"&gt;
		&lt;h4 class="xm-header"&gt;{{ 'ENGAGE_XM.TITLE' | translate }}&lt;/h4&gt;
		&lt;form name="engageXMForm" novalidate=""&gt;
			&lt;div class="row"&gt;
				&lt;div class="form-group col-md-12 has-feedback" ng-class="engageXMForm.recipients.$error.required ? 'is-required' : 'is-filled'"&gt;
					&lt;span class="required-marker" &gt;&lt;/span&gt;
					&lt;label class="xm-label"&gt;{{ 'ENGAGE_XM.LABEL.RECIPIENTS' | translate }}&lt;/label&gt;
					&lt;div class="input-group xm-tags-input-group"&gt;
						&lt;span class="input-group-btn"&gt;
							&lt;button type="button" class="btn btn-secondary xm-input-group-btn dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"&gt;
								&lt;span class="xm-left"&gt;{{ activeRecipientType.label | translate }}&lt;/span&gt;
								&lt;span class="xm-right"&gt;
									&lt;i class="fa fa-chevron-down"&gt;&lt;/i&gt;
								&lt;/span&gt;
							&lt;/button&gt;
							&lt;ul class="dropdown-menu"&gt;
								&lt;li ng-repeat="rType in recipientTypes"&gt;
									&lt;a href="#" ng-click="selectRecipientType( $index )"&gt;{{ rType.label | translate }}&lt;/a&gt;
								&lt;/li&gt;
							&lt;/ul&gt;
						&lt;/span&gt;
						&lt;tags-input ng-model="recipients" id="recipients" name="recipients" required="required" template="x_xma_xmatters_xm_engage_recipient_template.do?sysparm_nostack=true"&gt;
							&lt;auto-complete source="activeRecipientType.typeahead($query)"&gt;&lt;/auto-complete&gt;
						&lt;/tags-input&gt;
					&lt;/div&gt;
					&lt;span class="form-control-feedback xm-tag-feedback" ng-show="xm_search_state.isSearching"&gt;
						&lt;i class="fa fa-spinner fa-spin fa-fw"&gt;&lt;/i&gt;
					&lt;/span&gt;
					&lt;div class="xm-error" ng-messages="engageXMForm.recipients.$error" ng-show="engageXMForm.$submitted"&gt;
						&lt;div ng-message="required"&gt;{{ 'ENGAGE_XM.ERROR.REQUIRED' | translate }}&lt;/div&gt;
					&lt;/div&gt;
				&lt;/div&gt;
			&lt;/div&gt;
			&lt;div class="row"&gt;
				&lt;div class="form-group col-sm-6" ng-class="engageXMForm.send_priority.$error.required ? 'is-required' : 'is-filled'"&gt;
					&lt;span class="required-marker" &gt;&lt;/span&gt;
					&lt;label class="xm-label"&gt;{{ 'ENGAGE_XM.LABEL.SEND_PRIORITY' | translate }}&lt;/label&gt;
					&lt;select class="form-control" ng-model="send_priority" id="send_priority" name="send_priority"&gt;
						&lt;option ng-repeat="priorityOpt in send_priority_options" value="{{priorityOpt.value}}" required="required"&gt;{{ priorityOpt.label | translate }}&lt;/option&gt;
					&lt;/select&gt;
					&lt;div class="xm-error" ng-messages="engageXMForm.send_priority.$error" ng-show="engageXMForm.$submitted"&gt;
						&lt;div ng-message="required"&gt;{{ 'ENGAGE_XM.ERROR.REQUIRED' | translate }}&lt;/div&gt;
					&lt;/div&gt;
				&lt;/div&gt;
				

				&lt;div class="form-group col-sm-6"&gt;
					&lt;label class="xm-label"&gt;{{ 'ENGAGE_XM.LABEL.CONFERENCE_BRIDGE' | translate }}&lt;/label&gt;
					&lt;select class="form-control" ng-model="conference_bridge"&gt;
						&lt;option value="None"&gt;{{ 'ENGAGE_XM.OPTIONS.CONFERENCE_BRIDGE.None' | translate }}&lt;/option&gt;
						&lt;optgroup label="{{ 'ENGAGE_XM.OPTIONS.CONFERENCE_BRIDGE.Hosted_Category' | translate }}"&gt;
							&lt;option ng-repeat="bridgeOpt in hosted_conference_bridge_options" value="{{bridgeOpt.value}}"&gt;{{ bridgeOpt.label | translate }}&lt;/option&gt;
						&lt;/optgroup&gt;
						&lt;optgroup label="{{ 'ENGAGE_XM.OPTIONS.CONFERENCE_BRIDGE.External_Category' | translate }}" ng-if="external_conference_bridge_options.length &gt; 0"&gt;
							&lt;option ng-repeat="bridgeOpt in external_conference_bridge_options" value="{{bridgeOpt.value}}"&gt;{{ bridgeOpt.label | translate }}&lt;/option&gt;
						&lt;/optgroup&gt;
					&lt;/select&gt;
				&lt;/div&gt;
				
			&lt;/div&gt;
			&lt;div class="row"&gt;
				&lt;div class="form-group col-md-12" ng-class="engageXMForm.subject.$error.required ? 'is-required' : 'is-filled'"&gt;
					&lt;span class="required-marker" &gt;&lt;/span&gt;
					&lt;label class="xm-label"&gt;{{ 'ENGAGE_XM.LABEL.SUBJECT' | translate }}&lt;/label&gt;
					&lt;input type="text" class="form-control" ng-model="subject" id="subject" name="subject" required="required" ng-maxlength="200" /&gt;
					&lt;div class="xm-error" ng-messages="engageXMForm.subject.$error" ng-show="engageXMForm.$submitted"&gt;
						&lt;div ng-message="required"&gt;{{ 'ENGAGE_XM.ERROR.REQUIRED' | translate }}&lt;/div&gt;
						&lt;div ng-message="maxlength"&gt;{{ 'ENGAGE_XM.ERROR.MAX_LENGTH' | translate:'{ max_length: 200 }' }}&lt;/div&gt;
					&lt;/div&gt;
				&lt;/div&gt;
			&lt;/div&gt;
			&lt;div class="row"&gt;
				&lt;div class="form-group col-md-12" ng-class="engageXMForm.message.$error.required ? 'is-required' : 'is-filled'"&gt;
					&lt;span class="required-marker" &gt;&lt;/span&gt;
					&lt;label class="xm-label"&gt;{{ 'ENGAGE_XM.LABEL.MESSAGE' | translate }}&lt;/label&gt;
					&lt;textarea class="form-control" ng-model="message" id="message" name="message" required="required" ng-maxlength="2000" /&gt;
					&lt;div class="xm-error" ng-messages="engageXMForm.message.$error" ng-show="engageXMForm.$submitted"&gt;
						&lt;div ng-message="required"&gt;{{ 'ENGAGE_XM.ERROR.REQUIRED' | translate }}&lt;/div&gt;
						&lt;div ng-message="maxlength"&gt;{{ 'ENGAGE_XM.ERROR.MAX_LENGTH' | translate:'{ max_length: 2000 }' }}&lt;/div&gt;
					&lt;/div&gt;
				&lt;/div&gt;
			&lt;/div&gt;
			&lt;div class="row"&gt;
				&lt;div class="col-md-4"&gt;
					&lt;button class="btn btn-default xm-btn-default" ng-click="submit()"&gt;{{ 'ENGAGE_XM.BUTTON.SUBMIT' | translate }}&lt;/button&gt;
					&lt;button class="btn btn-default xm-btn-default xm-cancel-button" type="button" ng-click="cancel()"&gt;{{ 'ENGAGE_XM.BUTTON.CANCEL' | translate }}&lt;/button&gt;
				&lt;/div&gt;
			&lt;/div&gt;
		&lt;/form&gt;
		&lt;/div&gt;
		&lt;div class="panel" ng-if="is_finished"&gt;
			&lt;h4 class="xm-header"&gt;{{ 'ENGAGE_XM.TITLE' | translate }}&lt;/h4&gt;
			&lt;div class="row"&gt;
				&lt;div class="col-md-8 xm-success-message"&gt;
					&lt;p&gt;{{ 'ENGAGE_XM.MESSAGE.SUCCESS' | translate }}&lt;/p&gt;
				&lt;/div&gt;
			&lt;/div&gt;
			&lt;a href="{{engage_url}}" target="_top" class="btn btn-default xm-btn-default"&gt;{{ 'ENGAGE_XM.BUTTON.VIEW_RECORD' | translate }}&lt;/a&gt;
		&lt;/div&gt;
	&lt;/div&gt;
&lt;/div&gt;
&lt;/j:jelly&gt;]]&gt;&lt;/html&gt;&lt;name&gt;xm_engage_with_xmatters_problem_content&lt;/name&gt;&lt;processing_script/&gt;&lt;sys_class_name&gt;sys_ui_page&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-12-11 17:55:45&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_id&gt;c4d5fb54db0303009bb3fabdbf96194a&lt;/sys_id&gt;&lt;sys_mod_count&gt;6&lt;/sys_mod_count&gt;&lt;sys_name&gt;xm_engage_with_xmatters_problem_content&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_ui_page_c4d5fb54db0303009bb3fabdbf96194a&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-15 18:03:43&lt;/sys_updated_on&gt;&lt;/sys_ui_page&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>2ad05d39db4303009bb3fabdbf961980</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table/>
<target_name>xm_engage_with_xmatters_problem_content</target_name>
<type>UI Page</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>DELETE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_documentation_x_xma_xmatters_engage_with_xmatters_problem_parent_incident_en</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update><sys_documentation action="DELETE" element="parent_incident" label="Parent Incident" language="en" table="x_xma_xmatters_engage_with_xmatters_problem"><sys_documentation action="DELETE"><element>parent_incident</element><help/><hint/><label>Parent Incident</label><language>en</language><name>x_xma_xmatters_engage_with_xmatters_problem</name><plural>Parent Incidents</plural><sys_class_name>sys_documentation</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-12 18:19:46</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>65254974db0303009bb3fabdbf96196e</sys_id><sys_mod_count>0</sys_mod_count><sys_name>Parent Incident</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_documentation_x_xma_xmatters_engage_with_xmatters_problem_parent_incident_en</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-12 18:19:46</sys_updated_on><url/><url_target/></sys_documentation></sys_documentation></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>2ed05d39db4303009bb3fabdbf96197c</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>Engage with xMatters Problem.parent_incident</target_name>
<type>Field Label</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_security_acl_role_6fa8f3d4db0303009bb3fabdbf96197a</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl_role"><sys_security_acl_role action="INSERT_OR_UPDATE"><sys_class_name>sys_security_acl_role</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:12</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>6fa8f3d4db0303009bb3fabdbf96197a</sys_id><sys_mod_count>0</sys_mod_count><sys_name>x_xma_xmatters_engage_with_xmatters_problem.x_xma_xmatters.engage_with_xmatters_problem_user</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_security_acl display_value="x_xma_xmatters_engage_with_xmatters_problem">a3a8f3d4db0303009bb3fabdbf961978</sys_security_acl><sys_update_name>sys_security_acl_role_6fa8f3d4db0303009bb3fabdbf96197a</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:12</sys_updated_on><sys_user_role display_value="x_xma_xmatters.engage_with_xmatters_problem_user" name="x_xma_xmatters.engage_with_xmatters_problem_user">9ba8f3d4db0303009bb3fabdbf96192d</sys_user_role><transaction_id/></sys_security_acl_role></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>2ed05d39db4303009bb3fabdbf96197f</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>x_xma_xmatters_engage_with_xmatters_problem.x_xma_xmatters.engage_with_xmatters_problem_user</target_name>
<type>Access Roles</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_dictionary_x_xma_xmatters_engage_with_xmatters_problem_message</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update&gt;&lt;sys_dictionary action="INSERT_OR_UPDATE" element="message" table="x_xma_xmatters_engage_with_xmatters_problem"&gt;&lt;active&gt;true&lt;/active&gt;&lt;array&gt;false&lt;/array&gt;&lt;array_denormalized&gt;false&lt;/array_denormalized&gt;&lt;attributes/&gt;&lt;audit&gt;false&lt;/audit&gt;&lt;calculation&gt;&lt;![CDATA[(function calculatedFieldValue(current) {

	// Add your code here
	return '';  // return the calculated value

})(current);]]&gt;&lt;/calculation&gt;&lt;choice/&gt;&lt;choice_field/&gt;&lt;choice_table/&gt;&lt;column_label&gt;Message&lt;/column_label&gt;&lt;comments/&gt;&lt;create_roles/&gt;&lt;default_value/&gt;&lt;defaultsort/&gt;&lt;delete_roles/&gt;&lt;dependent/&gt;&lt;dependent_on_field/&gt;&lt;display&gt;false&lt;/display&gt;&lt;dynamic_creation&gt;false&lt;/dynamic_creation&gt;&lt;dynamic_creation_script/&gt;&lt;dynamic_default_value/&gt;&lt;dynamic_ref_qual/&gt;&lt;element&gt;message&lt;/element&gt;&lt;element_reference&gt;false&lt;/element_reference&gt;&lt;foreign_database/&gt;&lt;internal_type display_value="String"&gt;string&lt;/internal_type&gt;&lt;mandatory&gt;false&lt;/mandatory&gt;&lt;max_length&gt;40&lt;/max_length&gt;&lt;name&gt;x_xma_xmatters_engage_with_xmatters_problem&lt;/name&gt;&lt;next_element/&gt;&lt;primary&gt;false&lt;/primary&gt;&lt;read_only&gt;false&lt;/read_only&gt;&lt;read_roles/&gt;&lt;reference/&gt;&lt;reference_cascade_rule/&gt;&lt;reference_floats&gt;false&lt;/reference_floats&gt;&lt;reference_key/&gt;&lt;reference_qual/&gt;&lt;reference_qual_condition/&gt;&lt;reference_type/&gt;&lt;sizeclass/&gt;&lt;spell_check&gt;false&lt;/spell_check&gt;&lt;staged&gt;false&lt;/staged&gt;&lt;sys_class_name&gt;sys_dictionary&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-12-11 18:07:11&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_id&gt;ca6873d4db0303009bb3fabdbf96191a&lt;/sys_id&gt;&lt;sys_mod_count&gt;0&lt;/sys_mod_count&gt;&lt;sys_name&gt;Message&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_dictionary_x_xma_xmatters_engage_with_xmatters_problem_message&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-11 18:07:11&lt;/sys_updated_on&gt;&lt;table_reference&gt;false&lt;/table_reference&gt;&lt;text_index&gt;false&lt;/text_index&gt;&lt;unique&gt;false&lt;/unique&gt;&lt;use_dependent_field&gt;false&lt;/use_dependent_field&gt;&lt;use_dynamic_default&gt;false&lt;/use_dynamic_default&gt;&lt;use_reference_qualifier&gt;simple&lt;/use_reference_qualifier&gt;&lt;virtual&gt;false&lt;/virtual&gt;&lt;widget/&gt;&lt;write_roles/&gt;&lt;xml_view&gt;false&lt;/xml_view&gt;&lt;/sys_dictionary&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>62d05d39db4303009bb3fabdbf96197b</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>x_xma_xmatters_engage_with_xmatters_problem.message</target_name>
<type>Dictionary</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_script_include_9c63fe64db3203009bb3fabdbf96195c</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update table="sys_script_include"&gt;&lt;sys_script_include action="INSERT_OR_UPDATE"&gt;&lt;access&gt;public&lt;/access&gt;&lt;active&gt;true&lt;/active&gt;&lt;api_name&gt;x_xma_xmatters.xMattersEventProblem&lt;/api_name&gt;&lt;client_callable&gt;false&lt;/client_callable&gt;&lt;description/&gt;&lt;name&gt;xMattersEventProblem&lt;/name&gt;&lt;script&gt;&lt;![CDATA[gs.include( 'xMattersEvent' );

var xMattersEventProblem = Class.create();
xMattersEventProblem.prototype = Object.extend( new xMattersEvent(), {
	initialize: function( config, dataHelper ) {
		
		// The parent xMatterEvent initialize gets called
		// before this child one, so we are confident in
		// overwritting any values set in there.
		if( config )
			this.config = config;
		
		if( dataHelper )
			this.dataHelper = dataHelper;
		
		this.conferenceBridge = null;

	},

    /**
     * Convenience method for adding all fields from an incident to the event with the "inc__" prefix
     * @param {GlideRecord[rec]} rec  The glide record to pull values from.
     */
    addAllTableProperties: function( rec ) {
        this.log.debug('Adding all fields' );
		
        var fields = new GlideRecord( 'sys_dictionary' );
        fields.addEncodedQuery('name=task^ORname=' + rec.getRecordClassName() );
        fields.query();
        var count = 0;
		
        while( fields.next() ) {
            var fieldName = fields.element;
            // this.log.debug('Trying to add ' + fieldName );
            this.addProperty( fieldName, rec.getElement( fieldName ) );
            count++;
        }
    },
	
    setConferenceBridge: function( bridgeInfo ) {
		
        this.conferenceBridge = bridgeInfo;
    },
	

    /**
     * Safely adds the target name to the list of recipients for the event
     * @param {string} targetName The recipient's target name
     */    
    addRecipient: function( id ) {
        if( typeof id !== 'string' || id.trim() === '' ) {
            this.log.debug('addRecipient: Skipping invalid target: ' + id);
        } else {
            this.recipients.push( { "id": id } );
        }
    },
	
 /**
     * Convenience method for getting the post body of the Event
     * @return {object} The JSON body of the xmEvent POST request
     */
    getEventBody: function() {
        var body = {
            "properties" : this.properties,
            "priority" : this.priority
        };
        if( this.recipients.length &gt; 0 ) {
            body.recipients = this.recipients;
        }
        if( this.conferenceBridge ) {
            body.conference = this.conferenceBridge;
        }
        if( this.callbacks.length &gt; 0 ) {
            body.callbacks = this.callbacks;
        }
        if( this.responses.length &gt; 0 ) {
            body.responses = this.responses;
        }
        this.log.debug('getEventBody: Prepared event body: ' + this.json.encode( body ));
        return body;
    },
	
	type: 'xMattersEventProblem'
});]]&gt;&lt;/script&gt;&lt;sys_class_name&gt;sys_script_include&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-11-29 21:28:02&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_id&gt;9c63fe64db3203009bb3fabdbf96195c&lt;/sys_id&gt;&lt;sys_mod_count&gt;5&lt;/sys_mod_count&gt;&lt;sys_name&gt;xMattersEventProblem&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_script_include_9c63fe64db3203009bb3fabdbf96195c&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-15 19:15:27&lt;/sys_updated_on&gt;&lt;/sys_script_include&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>62d05d39db4303009bb3fabdbf96197e</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table/>
<target_name>xMattersEventProblem</target_name>
<type>Script Include</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_ui_script_e4c0f8824f6c220078bae321a310c7b6</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update table="sys_ui_script"&gt;&lt;sys_ui_script action="INSERT_OR_UPDATE"&gt;&lt;active&gt;true&lt;/active&gt;&lt;description/&gt;&lt;global&gt;false&lt;/global&gt;&lt;name&gt;x_xma_xmatters.xm_app_engage_xmatters&lt;/name&gt;&lt;script&gt;&lt;![CDATA[var engageApp = angular.module('xm.engage-xm', [ 'ngTagsInput', 'ngMessages', 'pascalprecht.translate', 'xm.xmatters-service', 'xm.location-service', 'xm.options-provider', 'xm.glide-ajax' ]);
 // Global configuration for ng tags input module 
engageApp.config(function(tagsInputConfigProvider) {
    tagsInputConfigProvider.setDefaults('tagsInput', {
        placeholder: 'Find Recipients',
        replaceSpacesWithDashes: false,
        addFromAutocompleteOnly: true,
        displayProperty: 'name',
        keyProperty : 'targetName'
    }).setDefaults('autoComplete', {
        displayProperty: 'name',
        minLength: 2
    });
});
// Configuration for translations
engageApp.config(function ($translateProvider) {
  $translateProvider.translations('en', {
    ENGAGE_XM: {
        TITLE: 'Engage with xMatters',
        LABEL: {
            RECIPIENTS: 'Recipients',
            SEND_PRIORITY: 'Priority',
            CONFERENCE_BRIDGE: 'Conference Bridge',
            SUBJECT: 'Subject',
            MESSAGE: 'Message'
        },
        BUTTON: {
            SUBMIT: 'Submit',
            CANCEL: 'Cancel',
            VIEW_RECORD: 'View Record'
        },
        ERROR: {
            REQUIRED: 'Required field',
            MAX_LENGTH: 'Maximum length {{max_length}} characters'
        },
        MESSAGE: {
            SUCCESS: 'Your request has been submitted successfully. To track the progress of this request in ServiceNow, view the Engage with xMatters record.'
        },
        OPTIONS: {
            CONFERENCE_BRIDGE: {
                'None': '-- None --',
                'External_Category': 'External Bridges',
                'Hosted_Category':   'xMatters Hosted Bridges',
                'Hosted_New': 'Create new'
            },
            SEND_PRIORITY: {
                "low": 'Low',
                "medium": 'Medium',
                "high": 'High'
            },
            RECIPIENT_TYPE: {
                "people": "People",
                "groups": "Groups"
            }
        }
    }
  });
  $translateProvider.preferredLanguage('en');
});
engageApp.controller('engageCtlr', 
    function($scope, $window, $translate, XMService, LocationService, OptionsProvider, GlideAjax) {
         // Core scope variables 
        $scope.is_finished = false; 
        $scope.is_invalid = false;
        $scope.global_errors = [];

         // form model scope variables and default values 
        $scope.subject = '';
        $scope.message = '';
        $scope.recipients = [];
        $scope.conference_bridge = 'None';
        $scope.send_priority = 'medium';

         // result scope variable 
        $scope.engage_url = '';

         // behind the scenes scope variables used for options/state 
        $scope.xm_search_state = XMService.searchState;
        $scope.hosted_conference_bridge_options = OptionsProvider.hosted_conference_bridges;
        $scope.external_conference_bridge_options = OptionsProvider.external_conference_bridges;
        $scope.send_priority_options = OptionsProvider.send_priorities;
        $scope.recipientTypes = [ 
            {
                "label": "ENGAGE_XM.OPTIONS.RECIPIENT_TYPE.people",
                "typeahead": XMService.searchPeople
            }, 
            {
                "label": "ENGAGE_XM.OPTIONS.RECIPIENT_TYPE.groups",
                "typeahead": XMService.searchGroups
            } 
        ]; 
        $scope.activeRecipientType = $scope.recipientTypes[0];

        // Set the incident id scope variable based on search parameters in the url 
        $scope.incident_id = LocationService.searchParams.incident_id;
        if( typeof $scope.incident_id === 'undefined' || $scope.incident_id === null || $scope.incident_id === '' ) {
            console.log( 'No incident identifier was defined' );
            $scope.global_errors.push( 'Missing "incident_id" parameter: A valid ServiceNow Incident system id must be set to continue' );
        }

        /**
         * Changes the active recipient type based on the input group action dropdown selection
         * 
         * @param  {Integer} selectedType 
         *         index of the selected recipient option
         */
        $scope.selectRecipientType = function( selectedIndex ) {
            $scope.activeRecipientType = $scope.recipientTypes[selectedIndex];
        };
        
        var closeDialog = function(optionalMessage) {
            var data = {
                type: "DIALOG_CLOSE"
            };
            if(optionalMessage) {
                data.message = optionalMessage;
            }
            $window.parent.postMessage(data, window.location.origin);
        };
    
        $scope.cancel = function() {
            closeDialog();
        };

        /**
         * Submits the engageXMForm form, and if valid, tries to create a new Engage with xMatters record via
         * the xMattersAjaxEngage client callable script include.
         */
        $scope.submit = function() {
            $scope.engageXMForm.$setSubmitted( true );
            if( $scope.engageXMForm.$invalid ) {
                console.log( 'The form will not be submitted in an invalid state' );
                console.log( $scope.engageXMForm );
            } else {
                var recipientTargets = [];
                for( var i = 0; i &lt; $scope.recipients.length; i++ ) {
                    recipientTargets.push( $scope.recipients[i].targetName );
                }
                var formData = {
                    "recipients": recipientTargets.join( ',' ),
                    "subject": $scope.subject,
                    "message": $scope.message,
                    "conference_bridge": $scope.conference_bridge,
                    "incident_id": $scope.incident_id,
                    "send_priority": $scope.send_priority
                };
                var ga = new GlideAjax( 'xMattersAjaxEngage' );
                ga.addParam( 'sysparm_name', 'submitEngageWithXMatters' );
                ga.addParam( 'form_data', JSON.stringify( formData ) );
                ga.send().then( function( resp ) {
                    if( resp.success ) {
                        $translate('ENGAGE_XM.MESSAGE.SUCCESS').then(function(successMsg){
                            closeDialog(successMsg);
                        });
                        // replacing our complete page by closing the dialog for you
                        //$scope.is_finished = true;
                        //$scope.engage_url = '/nav_to.do?uri=x_xma_xmatters_engage_with_xmatters.do?sys_id=' + resp.data.sys_id;
                    } else {
                        console.log( resp );
                    }
                } ).catch( function( resp ){
                    console.log( resp );
                } );
            }
        };
    } );]]&gt;&lt;/script&gt;&lt;script_name&gt;xm_app_engage_xmatters&lt;/script_name&gt;&lt;sys_class_name&gt;sys_ui_script&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2016-07-12 15:03:56&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;false&lt;/sys_customer_update&gt;&lt;sys_id&gt;e4c0f8824f6c220078bae321a310c7b6&lt;/sys_id&gt;&lt;sys_mod_count&gt;7&lt;/sys_mod_count&gt;&lt;sys_name&gt;x_xma_xmatters.xm_app_engage_xmatters&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_ui_script_e4c0f8824f6c220078bae321a310c7b6&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-08-25 01:25:41&lt;/sys_updated_on&gt;&lt;use_scoped_format&gt;false&lt;/use_scoped_format&gt;&lt;/sys_ui_script&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>62d05d39db4303009bb3fabdbf961981</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table/>
<target_name>x_xma_xmatters.xm_app_engage_xmatters</target_name>
<type>UI Script</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_app_module_67a8f3d4db0303009bb3fabdbf961957</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_app_module"><sys_app_module action="INSERT_OR_UPDATE"><active>true</active><application display_value="Integration - xMatters">1b9f490f7b02f1008e0b707d784d4d81</application><assessment/><content_page/><device_type/><filter/><hint/><homepage/><image/><link_type>LIST</link_type><map_page/><mobile_title>Engage with xMatters Problems</mobile_title><mobile_view_name>Mobile</mobile_view_name><name>x_xma_xmatters_engage_with_xmatters_problem</name><order/><override_menu_roles>false</override_menu_roles><query/><report/><roles>x_xma_xmatters.engage_with_xmatters_problem_user</roles><survey/><survey_overwrite>true</survey_overwrite><sys_class_name>sys_app_module</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:12</sys_created_on><sys_customer_update>true</sys_customer_update><sys_domain>global</sys_domain><sys_domain_path/><sys_id>67a8f3d4db0303009bb3fabdbf961957</sys_id><sys_mod_count>0</sys_mod_count><sys_name>Engage with xMatters Problems</sys_name><sys_overrides/><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_app_module_67a8f3d4db0303009bb3fabdbf961957</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:12</sys_updated_on><timeline_page/><title>Engage with xMatters Problems</title><uncancelable>false</uncancelable><view_name/><window_name/></sys_app_module></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>66d05d39db4303009bb3fabdbf96197a</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>Engage with xMatters Problems</target_name>
<type>Module</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_documentation_x_xma_xmatters_engage_with_xmatters_problem__en</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update><sys_documentation element="" label="Engage with xMatters Problem" language="en" table="x_xma_xmatters_engage_with_xmatters_problem"><sys_documentation action="INSERT_OR_UPDATE"><element/><help/><hint/><label>Engage with xMatters Problem</label><language>en</language><name>x_xma_xmatters_engage_with_xmatters_problem</name><plural>Engage with xMatters Problems</plural><sys_class_name>sys_documentation</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:12</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>b3a8f3d4db0303009bb3fabdbf961986</sys_id><sys_mod_count>0</sys_mod_count><sys_name>Engage with xMatters Problem</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_documentation_x_xma_xmatters_engage_with_xmatters_problem__en</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:12</sys_updated_on><url/><url_target/></sys_documentation></sys_documentation></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>66d05d39db4303009bb3fabdbf96197d</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>Engage with xMatters Problem</target_name>
<type>Field Label</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_ui_page_b4a57b54db0303009bb3fabdbf9619e1</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update table="sys_ui_page"&gt;&lt;sys_ui_page action="INSERT_OR_UPDATE"&gt;&lt;category&gt;general&lt;/category&gt;&lt;client_script/&gt;&lt;description/&gt;&lt;direct&gt;false&lt;/direct&gt;&lt;endpoint&gt;x_xma_xmatters_xm_engage_with_xmatters_problem.do&lt;/endpoint&gt;&lt;html&gt;&lt;![CDATA[&lt;?xml version="1.0" encoding="utf-8" ?&gt;
&lt;j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"&gt;
&lt;style&gt;
/* Extra small devices (phones, less than 768px) */
/* No media query since this is the default in Bootstrap */
.xm-dialog-form {
	width: 400px;
	height: 650px;
}

/* Small devices (tablets, 768px and up) */
@media (min-width: 768px) { 
	.xm-dialog-form {
		width: 500px;
		height: 650px;
	}
}

/* Medium devices (desktops, 992px and up) */
@media (min-width: 992px) {
	.xm-dialog-form {
		width: 700px;
		height: 500px;
	}
}

/* Large devices (large desktops, 1200px and up) */
@media (min-width: 1200px) { 
	.xm-dialog-form {
		width: 750px;
		height: 500px;
	}
}
.xm-embed-iframe {
  height: 100%;
}
&lt;/style&gt;
	&lt;div class="xm-dialog-form"&gt;
		&lt;div class="embed-responsive xm-embed-iframe"&gt;
			&lt;iframe name="dialog_frame" id="dialog_frame" src="/x_xma_xmatters_xm_engage_with_xmatters_problem_content.do?sysparm_nostack=true&amp;amp;incident_id=${HTML:sysparm_sysID}" class="embed-responsive-item"&gt;&lt;/iframe&gt;
		&lt;/div&gt;
	&lt;/div&gt;
    &lt;script&gt;
	(function() {
		var childMessageListener = function(event) {
			if( event.origin !== window.location.origin ) {
				console.log("Received message from unexpected origin: " + event.origin);
			   return;
			} else {
				var data = event.data;
				if(data.type === 'DIALOG_CLOSE') {
					if(data.message) {
						g_form.addInfoMessage(data.message);
					}
					GlideDialogWindow.get().destroy();
				} else {
					console.log("Unhandled message type: " + data.type);
				}
			}
		}

		if(window.addEventListener) {
			addEventListener('message', childMessageListener, false);
		} else {
			attachEvent("onmessage", childMessageListener);
		}
	})();
	&lt;/script&gt;
&lt;/j:jelly&gt;]]&gt;&lt;/html&gt;&lt;name&gt;xm_engage_with_xmatters_problem&lt;/name&gt;&lt;processing_script/&gt;&lt;sys_class_name&gt;sys_ui_page&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-12-11 17:54:27&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_id&gt;b4a57b54db0303009bb3fabdbf9619e1&lt;/sys_id&gt;&lt;sys_mod_count&gt;4&lt;/sys_mod_count&gt;&lt;sys_name&gt;xm_engage_with_xmatters_problem&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_ui_page_b4a57b54db0303009bb3fabdbf9619e1&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-11 19:56:33&lt;/sys_updated_on&gt;&lt;/sys_ui_page&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>66d05d39db4303009bb3fabdbf961980</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table/>
<target_name>xm_engage_with_xmatters_problem</target_name>
<type>UI Page</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_documentation_x_xma_xmatters_engage_with_xmatters_problem_message_subject_en</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update><sys_documentation element="message_subject" label="Message Subject" language="en" table="x_xma_xmatters_engage_with_xmatters_problem"><sys_documentation action="INSERT_OR_UPDATE"><element>message_subject</element><help/><hint/><label>Message Subject</label><language>en</language><name>x_xma_xmatters_engage_with_xmatters_problem</name><plural>Message Subjects</plural><sys_class_name>sys_documentation</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:14</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>84b8f3d4db0303009bb3fabdbf9619b0</sys_id><sys_mod_count>0</sys_mod_count><sys_name>Message Subject</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_documentation_x_xma_xmatters_engage_with_xmatters_problem_message_subject_en</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:14</sys_updated_on><url/><url_target/></sys_documentation></sys_documentation></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>6ad05d39db4303009bb3fabdbf96197c</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>Engage with xMatters Problem.Message Subject</target_name>
<type>Field Label</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_security_acl_role_6fa8f3d4db0303009bb3fabdbf96196f</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl_role"><sys_security_acl_role action="INSERT_OR_UPDATE"><sys_class_name>sys_security_acl_role</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:12</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>6fa8f3d4db0303009bb3fabdbf96196f</sys_id><sys_mod_count>0</sys_mod_count><sys_name>x_xma_xmatters_engage_with_xmatters_problem.x_xma_xmatters.engage_with_xmatters_problem_user</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_security_acl display_value="x_xma_xmatters_engage_with_xmatters_problem">eba8f3d4db0303009bb3fabdbf961960</sys_security_acl><sys_update_name>sys_security_acl_role_6fa8f3d4db0303009bb3fabdbf96196f</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:12</sys_updated_on><sys_user_role display_value="x_xma_xmatters.engage_with_xmatters_problem_user" name="x_xma_xmatters.engage_with_xmatters_problem_user">9ba8f3d4db0303009bb3fabdbf96192d</sys_user_role><transaction_id/></sys_security_acl_role></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>6ad05d39db4303009bb3fabdbf96197f</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>x_xma_xmatters_engage_with_xmatters_problem.x_xma_xmatters.engage_with_xmatters_problem_user</target_name>
<type>Access Roles</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_dictionary_x_xma_xmatters_engage_with_xmatters_problem_recipients</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update&gt;&lt;sys_dictionary action="INSERT_OR_UPDATE" element="recipients" table="x_xma_xmatters_engage_with_xmatters_problem"&gt;&lt;active&gt;true&lt;/active&gt;&lt;array&gt;false&lt;/array&gt;&lt;array_denormalized&gt;false&lt;/array_denormalized&gt;&lt;attributes/&gt;&lt;audit&gt;false&lt;/audit&gt;&lt;calculation&gt;&lt;![CDATA[(function calculatedFieldValue(current) {

	// Add your code here
	return '';  // return the calculated value

})(current);]]&gt;&lt;/calculation&gt;&lt;choice/&gt;&lt;choice_field/&gt;&lt;choice_table/&gt;&lt;column_label&gt;Recipients&lt;/column_label&gt;&lt;comments/&gt;&lt;create_roles/&gt;&lt;default_value/&gt;&lt;defaultsort/&gt;&lt;delete_roles/&gt;&lt;dependent/&gt;&lt;dependent_on_field/&gt;&lt;display&gt;false&lt;/display&gt;&lt;dynamic_creation&gt;false&lt;/dynamic_creation&gt;&lt;dynamic_creation_script/&gt;&lt;dynamic_default_value/&gt;&lt;dynamic_ref_qual/&gt;&lt;element&gt;recipients&lt;/element&gt;&lt;element_reference&gt;false&lt;/element_reference&gt;&lt;foreign_database/&gt;&lt;internal_type display_value="String"&gt;string&lt;/internal_type&gt;&lt;mandatory&gt;false&lt;/mandatory&gt;&lt;max_length&gt;40&lt;/max_length&gt;&lt;name&gt;x_xma_xmatters_engage_with_xmatters_problem&lt;/name&gt;&lt;next_element/&gt;&lt;primary&gt;false&lt;/primary&gt;&lt;read_only&gt;false&lt;/read_only&gt;&lt;read_roles/&gt;&lt;reference/&gt;&lt;reference_cascade_rule/&gt;&lt;reference_floats&gt;false&lt;/reference_floats&gt;&lt;reference_key/&gt;&lt;reference_qual/&gt;&lt;reference_qual_condition/&gt;&lt;reference_type/&gt;&lt;sizeclass/&gt;&lt;spell_check&gt;false&lt;/spell_check&gt;&lt;staged&gt;false&lt;/staged&gt;&lt;sys_class_name&gt;sys_dictionary&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-12-11 18:07:11&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_id&gt;8f387394db0303009bb3fabdbf9619ba&lt;/sys_id&gt;&lt;sys_mod_count&gt;0&lt;/sys_mod_count&gt;&lt;sys_name&gt;Recipients&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_dictionary_x_xma_xmatters_engage_with_xmatters_problem_recipients&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-11 18:07:11&lt;/sys_updated_on&gt;&lt;table_reference&gt;false&lt;/table_reference&gt;&lt;text_index&gt;false&lt;/text_index&gt;&lt;unique&gt;false&lt;/unique&gt;&lt;use_dependent_field&gt;false&lt;/use_dependent_field&gt;&lt;use_dynamic_default&gt;false&lt;/use_dynamic_default&gt;&lt;use_reference_qualifier&gt;simple&lt;/use_reference_qualifier&gt;&lt;virtual&gt;false&lt;/virtual&gt;&lt;widget/&gt;&lt;write_roles/&gt;&lt;xml_view&gt;false&lt;/xml_view&gt;&lt;/sys_dictionary&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>6ed05d39db4303009bb3fabdbf96197b</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>x_xma_xmatters_engage_with_xmatters_problem.recipients</target_name>
<type>Dictionary</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_security_acl_a3a8f3d4db0303009bb3fabdbf961978</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl"><sys_security_acl action="INSERT_OR_UPDATE"><active>true</active><admin_overrides>true</admin_overrides><advanced>false</advanced><condition/><description>Default access control on x_xma_xmatters_engage_with_xmatters_problem</description><name>x_xma_xmatters_engage_with_xmatters_problem</name><operation display_value="delete">delete</operation><script/><sys_class_name>sys_security_acl</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:12</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>a3a8f3d4db0303009bb3fabdbf961978</sys_id><sys_mod_count>0</sys_mod_count><sys_name>x_xma_xmatters_engage_with_xmatters_problem</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_security_acl_a3a8f3d4db0303009bb3fabdbf961978</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:12</sys_updated_on><type display_value="record">record</type></sys_security_acl></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>6ed05d39db4303009bb3fabdbf96197e</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>x_xma_xmatters_engage_with_xmatters_problem</target_name>
<type>Access Control</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sysevent_script_action_c9aa6538db4303009bb3fabdbf961978</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update sys_domain="global" table="sysevent_script_action"&gt;&lt;sysevent_script_action action="INSERT_OR_UPDATE"&gt;&lt;active&gt;true&lt;/active&gt;&lt;condition_script/&gt;&lt;description/&gt;&lt;event_name&gt;x_xma_xmatters.engage.problem.inserted&lt;/event_name&gt;&lt;name&gt;xMatters Engage Problem Inserted&lt;/name&gt;&lt;order&gt;100&lt;/order&gt;&lt;script&gt;&lt;![CDATA[gs.include("xMattersProblem"); //xMattersTask
gs.include("xMattersLogger");

var appPrefix = gs.getCurrentScopeName();
var log = new xMattersLogger(gs.getProperty(appPrefix + '.' + "xmatters.logging.level"), 'Script Action Engage Problem Inserted' );

if ( !gs.nil( event.parm1 ) &amp;&amp;  event.parm2.toString() == "engageProblemInsert" ) {
	log.debug("Entering script action with parm1: " + event.parm1.toString() );
	handleTaskInsert();
} else {
	log.debug("Entering xMatters Engage Problem Inserted script action with null/empty parm1");
}

function handleTaskInsert() {
	
	var xmProb = new xMattersProblem();
	var json   = new global.JSON();
	var parms  = json.decode( event.parm1 );
	var notes = [];
	
	if( parms.sendEvent ) {
		notes.push( xmProb.sendEngageProblem( current ) );
        log.debug( 'Engage Problem Notes1: ' + notes );
	}
	
	log.debug( 'Engage Problem Notes: ' + notes );
	
	// create the final work notes if the notes array has items to be added to the work notes
	if (notes.length &gt; 0) {
		current.work_notes = notes.join("\n");
		current.update();
	}
}
]]&gt;&lt;/script&gt;&lt;synchronous&gt;false&lt;/synchronous&gt;&lt;sys_class_name&gt;sysevent_script_action&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-12-12 21:03:55&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_domain&gt;global&lt;/sys_domain&gt;&lt;sys_domain_path&gt;/&lt;/sys_domain_path&gt;&lt;sys_id&gt;c9aa6538db4303009bb3fabdbf961978&lt;/sys_id&gt;&lt;sys_mod_count&gt;3&lt;/sys_mod_count&gt;&lt;sys_name&gt;xMatters Engage Problem Inserted&lt;/sys_name&gt;&lt;sys_overrides/&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sysevent_script_action_c9aa6538db4303009bb3fabdbf961978&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-14 01:29:00&lt;/sys_updated_on&gt;&lt;/sysevent_script_action&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>a2d05d39db4303009bb3fabdbf96197a</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters.engage.problem.inserted</table>
<target_name>xMatters Engage Problem Inserted</target_name>
<type>Script Action</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_documentation_x_xma_xmatters_engage_with_xmatters_problem_send_priority_en</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update><sys_documentation element="send_priority" label="Send Priority" language="en" table="x_xma_xmatters_engage_with_xmatters_problem"><sys_documentation action="INSERT_OR_UPDATE"><element>send_priority</element><help/><hint/><label>Send Priority</label><language>en</language><name>x_xma_xmatters_engage_with_xmatters_problem</name><plural>Send Priorities</plural><sys_class_name>sys_documentation</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:15</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>d0b8f3d4db0303009bb3fabdbf9619c8</sys_id><sys_mod_count>0</sys_mod_count><sys_name>Send Priority</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_documentation_x_xma_xmatters_engage_with_xmatters_problem_send_priority_en</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:15</sys_updated_on><url/><url_target/></sys_documentation></sys_documentation></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>a2d05d39db4303009bb3fabdbf96197d</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>Engage with xMatters Problem.Send Priority</target_name>
<type>Field Label</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_ui_action_aa053754db0303009bb3fabdbf96194c</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update sys_domain="global" table="sys_ui_action"&gt;&lt;sys_ui_action action="INSERT_OR_UPDATE"&gt;&lt;action_name/&gt;&lt;active&gt;true&lt;/active&gt;&lt;client&gt;true&lt;/client&gt;&lt;comments/&gt;&lt;condition/&gt;&lt;form_action&gt;true&lt;/form_action&gt;&lt;form_button&gt;true&lt;/form_button&gt;&lt;form_context_menu&gt;false&lt;/form_context_menu&gt;&lt;form_link&gt;false&lt;/form_link&gt;&lt;hint/&gt;&lt;list_action&gt;false&lt;/list_action&gt;&lt;list_banner_button&gt;false&lt;/list_banner_button&gt;&lt;list_button&gt;false&lt;/list_button&gt;&lt;list_choice&gt;false&lt;/list_choice&gt;&lt;list_context_menu&gt;false&lt;/list_context_menu&gt;&lt;list_link&gt;false&lt;/list_link&gt;&lt;list_save_with_form_button&gt;false&lt;/list_save_with_form_button&gt;&lt;name&gt;Engage with xMatters&lt;/name&gt;&lt;onclick&gt;engageWithXMatters()&lt;/onclick&gt;&lt;order&gt;100&lt;/order&gt;&lt;script&gt;&lt;![CDATA[var xmEngage = {};
function engageWithXMatters() {
  var problemId = g_form.getUniqueValue();
  console.log( 'Problem: ' + problemId );
  xmEngage.problem = problemId;
  
  var dialog = new GlideDialogWindow( 'x_xma_xmatters_xm_engage_with_xmatters_problem' );
  //dialog.setTitle( "Engage with xMatters" );
  dialog.setTitle( "" );
  dialog.setPreference( "sysparm_nostack", true );
  dialog.setPreference( "sysparm_sysID", problemId );
  dialog.render();
}]]&gt;&lt;/script&gt;&lt;show_insert&gt;false&lt;/show_insert&gt;&lt;show_multiple_update&gt;false&lt;/show_multiple_update&gt;&lt;show_query&gt;false&lt;/show_query&gt;&lt;show_update&gt;true&lt;/show_update&gt;&lt;sys_class_name&gt;sys_ui_action&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-12-11 17:52:33&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_domain&gt;global&lt;/sys_domain&gt;&lt;sys_domain_path&gt;/&lt;/sys_domain_path&gt;&lt;sys_id&gt;aa053754db0303009bb3fabdbf96194c&lt;/sys_id&gt;&lt;sys_mod_count&gt;5&lt;/sys_mod_count&gt;&lt;sys_name&gt;Engage with xMatters&lt;/sys_name&gt;&lt;sys_overrides/&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_ui_action_aa053754db0303009bb3fabdbf96194c&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-11 19:36:00&lt;/sys_updated_on&gt;&lt;table&gt;problem&lt;/table&gt;&lt;ui11_compatible&gt;true&lt;/ui11_compatible&gt;&lt;ui16_compatible&gt;false&lt;/ui16_compatible&gt;&lt;/sys_ui_action&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>a2d05d39db4303009bb3fabdbf961980</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>problem</table>
<target_name>Engage with xMatters</target_name>
<type>UI Action</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_documentation_x_xma_xmatters_engage_with_xmatters_problem_message_en</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update><sys_documentation element="message" label="Message" language="en" table="x_xma_xmatters_engage_with_xmatters_problem"><sys_documentation action="INSERT_OR_UPDATE"><element>message</element><help/><hint/><label>Message</label><language>en</language><name>x_xma_xmatters_engage_with_xmatters_problem</name><plural>Messages</plural><sys_class_name>sys_documentation</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:14</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>c8b8f3d4db0303009bb3fabdbf9619aa</sys_id><sys_mod_count>0</sys_mod_count><sys_name>Message</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_documentation_x_xma_xmatters_engage_with_xmatters_problem_message_en</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:14</sys_updated_on><url/><url_target/></sys_documentation></sys_documentation></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>a6d05d39db4303009bb3fabdbf96197c</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>Engage with xMatters Problem.Message</target_name>
<type>Field Label</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_security_acl_role_67a8f3d4db0303009bb3fabdbf961975</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl_role"><sys_security_acl_role action="INSERT_OR_UPDATE"><sys_class_name>sys_security_acl_role</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:12</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>67a8f3d4db0303009bb3fabdbf961975</sys_id><sys_mod_count>0</sys_mod_count><sys_name>x_xma_xmatters_engage_with_xmatters_problem.x_xma_xmatters.engage_with_xmatters_problem_user</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_security_acl display_value="x_xma_xmatters_engage_with_xmatters_problem">aba8f3d4db0303009bb3fabdbf961972</sys_security_acl><sys_update_name>sys_security_acl_role_67a8f3d4db0303009bb3fabdbf961975</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:12</sys_updated_on><sys_user_role display_value="x_xma_xmatters.engage_with_xmatters_problem_user" name="x_xma_xmatters.engage_with_xmatters_problem_user">9ba8f3d4db0303009bb3fabdbf96192d</sys_user_role><transaction_id/></sys_security_acl_role></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>a6d05d39db4303009bb3fabdbf96197f</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>x_xma_xmatters_engage_with_xmatters_problem.x_xma_xmatters.engage_with_xmatters_problem_user</target_name>
<type>Access Roles</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>DELETE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_dictionary_x_xma_xmatters_engage_with_xmatters_problem_parent_incident</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update&gt;&lt;sys_dictionary action="DELETE" element="parent_incident" table="x_xma_xmatters_engage_with_xmatters_problem"&gt;&lt;active&gt;true&lt;/active&gt;&lt;array&gt;false&lt;/array&gt;&lt;array_denormalized&gt;false&lt;/array_denormalized&gt;&lt;attributes/&gt;&lt;audit&gt;false&lt;/audit&gt;&lt;calculation&gt;&lt;![CDATA[(function calculatedFieldValue(current) {

	// Add your code here
	return '';  // return the calculated value

})(current);]]&gt;&lt;/calculation&gt;&lt;choice/&gt;&lt;choice_field/&gt;&lt;choice_table/&gt;&lt;column_label&gt;Parent Incident&lt;/column_label&gt;&lt;comments/&gt;&lt;create_roles/&gt;&lt;default_value/&gt;&lt;defaultsort/&gt;&lt;delete_roles/&gt;&lt;dependent/&gt;&lt;dependent_on_field/&gt;&lt;display&gt;false&lt;/display&gt;&lt;dynamic_creation&gt;false&lt;/dynamic_creation&gt;&lt;dynamic_creation_script/&gt;&lt;dynamic_default_value/&gt;&lt;dynamic_ref_qual/&gt;&lt;element&gt;parent_incident&lt;/element&gt;&lt;element_reference&gt;false&lt;/element_reference&gt;&lt;foreign_database/&gt;&lt;internal_type display_value="Reference"&gt;reference&lt;/internal_type&gt;&lt;mandatory&gt;false&lt;/mandatory&gt;&lt;max_length&gt;32&lt;/max_length&gt;&lt;name&gt;x_xma_xmatters_engage_with_xmatters_problem&lt;/name&gt;&lt;next_element/&gt;&lt;primary&gt;false&lt;/primary&gt;&lt;read_only&gt;false&lt;/read_only&gt;&lt;read_roles/&gt;&lt;reference display_value="Incident" name="incident"&gt;incident&lt;/reference&gt;&lt;reference_cascade_rule/&gt;&lt;reference_floats&gt;false&lt;/reference_floats&gt;&lt;reference_key/&gt;&lt;reference_qual/&gt;&lt;reference_qual_condition/&gt;&lt;reference_type/&gt;&lt;sizeclass/&gt;&lt;spell_check&gt;false&lt;/spell_check&gt;&lt;staged&gt;false&lt;/staged&gt;&lt;sys_class_name&gt;sys_dictionary&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-12-12 18:19:45&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_id&gt;72f40930db0303009bb3fabdbf961977&lt;/sys_id&gt;&lt;sys_mod_count&gt;0&lt;/sys_mod_count&gt;&lt;sys_name&gt;Parent Incident&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_dictionary_x_xma_xmatters_engage_with_xmatters_problem_parent_incident&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-12 18:19:45&lt;/sys_updated_on&gt;&lt;table_reference&gt;false&lt;/table_reference&gt;&lt;text_index&gt;false&lt;/text_index&gt;&lt;unique&gt;false&lt;/unique&gt;&lt;use_dependent_field&gt;false&lt;/use_dependent_field&gt;&lt;use_dynamic_default&gt;false&lt;/use_dynamic_default&gt;&lt;use_reference_qualifier&gt;simple&lt;/use_reference_qualifier&gt;&lt;virtual&gt;false&lt;/virtual&gt;&lt;widget/&gt;&lt;write_roles/&gt;&lt;xml_view&gt;false&lt;/xml_view&gt;&lt;/sys_dictionary&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>aad05d39db4303009bb3fabdbf96197b</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>Engage with xMatters Problem.parent_incident</target_name>
<type>Dictionary</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_security_acl_27a8f3d4db0303009bb3fabdbf96195a</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl"><sys_security_acl action="INSERT_OR_UPDATE"><active>true</active><admin_overrides>true</admin_overrides><advanced>false</advanced><condition/><description>Default access control on x_xma_xmatters_engage_with_xmatters_problem</description><name>x_xma_xmatters_engage_with_xmatters_problem</name><operation display_value="create">create</operation><script/><sys_class_name>sys_security_acl</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:12</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>27a8f3d4db0303009bb3fabdbf96195a</sys_id><sys_mod_count>0</sys_mod_count><sys_name>x_xma_xmatters_engage_with_xmatters_problem</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_security_acl_27a8f3d4db0303009bb3fabdbf96195a</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:12</sys_updated_on><type display_value="record">record</type></sys_security_acl></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>aad05d39db4303009bb3fabdbf96197e</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>x_xma_xmatters_engage_with_xmatters_problem</target_name>
<type>Access Control</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>ua_table_licensing_config_24b8f3d4db0303009bb3fabdbf9619cf</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update table="ua_table_licensing_config"><ua_table_licensing_config action="INSERT_OR_UPDATE"><is_fulfillment>false</is_fulfillment><license_condition/><license_model>none</license_model><license_roles/><name>x_xma_xmatters_engage_with_xmatters_problem</name><op_delete>true</op_delete><op_insert>true</op_insert><op_update>true</op_update><owner_condition/><sys_class_name>ua_table_licensing_config</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:15</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>24b8f3d4db0303009bb3fabdbf9619cf</sys_id><sys_mod_count>0</sys_mod_count><sys_name>x_xma_xmatters_engage_with_xmatters_problem</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>ua_table_licensing_config_24b8f3d4db0303009bb3fabdbf9619cf</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:15</sys_updated_on></ua_table_licensing_config></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>aad05d39db4303009bb3fabdbf961981</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table/>
<target_name>x_xma_xmatters_engage_with_xmatters_problem</target_name>
<type>Table Subscription Configuration</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_dictionary_x_xma_xmatters_engage_with_xmatters_problem_conference_bridge</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update&gt;&lt;sys_dictionary action="INSERT_OR_UPDATE" element="conference_bridge" table="x_xma_xmatters_engage_with_xmatters_problem"&gt;&lt;active&gt;true&lt;/active&gt;&lt;array&gt;false&lt;/array&gt;&lt;array_denormalized&gt;false&lt;/array_denormalized&gt;&lt;attributes/&gt;&lt;audit&gt;false&lt;/audit&gt;&lt;calculation&gt;&lt;![CDATA[(function calculatedFieldValue(current) {

	// Add your code here
	return '';  // return the calculated value

})(current);]]&gt;&lt;/calculation&gt;&lt;choice&gt;1&lt;/choice&gt;&lt;choice_field/&gt;&lt;choice_table/&gt;&lt;column_label&gt;Conference Bridge&lt;/column_label&gt;&lt;comments/&gt;&lt;create_roles/&gt;&lt;default_value/&gt;&lt;defaultsort/&gt;&lt;delete_roles/&gt;&lt;dependent/&gt;&lt;dependent_on_field/&gt;&lt;display&gt;false&lt;/display&gt;&lt;dynamic_creation&gt;false&lt;/dynamic_creation&gt;&lt;dynamic_creation_script/&gt;&lt;dynamic_default_value/&gt;&lt;dynamic_ref_qual/&gt;&lt;element&gt;conference_bridge&lt;/element&gt;&lt;element_reference&gt;false&lt;/element_reference&gt;&lt;foreign_database/&gt;&lt;internal_type display_value="Choice"&gt;choice&lt;/internal_type&gt;&lt;mandatory&gt;false&lt;/mandatory&gt;&lt;max_length&gt;40&lt;/max_length&gt;&lt;name&gt;x_xma_xmatters_engage_with_xmatters_problem&lt;/name&gt;&lt;next_element/&gt;&lt;primary&gt;false&lt;/primary&gt;&lt;read_only&gt;false&lt;/read_only&gt;&lt;read_roles/&gt;&lt;reference/&gt;&lt;reference_cascade_rule/&gt;&lt;reference_floats&gt;false&lt;/reference_floats&gt;&lt;reference_key/&gt;&lt;reference_qual/&gt;&lt;reference_qual_condition/&gt;&lt;reference_type/&gt;&lt;sizeclass/&gt;&lt;spell_check&gt;false&lt;/spell_check&gt;&lt;staged&gt;false&lt;/staged&gt;&lt;sys_class_name&gt;sys_dictionary&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-12-11 18:07:11&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_id&gt;1f68bf94db0303009bb3fabdbf9619a4&lt;/sys_id&gt;&lt;sys_mod_count&gt;0&lt;/sys_mod_count&gt;&lt;sys_name&gt;Conference Bridge&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_dictionary_x_xma_xmatters_engage_with_xmatters_problem_conference_bridge&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-11 18:07:11&lt;/sys_updated_on&gt;&lt;table_reference&gt;false&lt;/table_reference&gt;&lt;text_index&gt;false&lt;/text_index&gt;&lt;unique&gt;false&lt;/unique&gt;&lt;use_dependent_field&gt;false&lt;/use_dependent_field&gt;&lt;use_dynamic_default&gt;false&lt;/use_dynamic_default&gt;&lt;use_reference_qualifier&gt;simple&lt;/use_reference_qualifier&gt;&lt;virtual&gt;false&lt;/virtual&gt;&lt;widget/&gt;&lt;write_roles/&gt;&lt;xml_view&gt;false&lt;/xml_view&gt;&lt;/sys_dictionary&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>aed05d39db4303009bb3fabdbf96197a</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>x_xma_xmatters_engage_with_xmatters_problem.conference_bridge</target_name>
<type>Dictionary</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_script_include_294576e4db3203009bb3fabdbf961904</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update table="sys_script_include"&gt;&lt;sys_script_include action="INSERT_OR_UPDATE"&gt;&lt;access&gt;public&lt;/access&gt;&lt;active&gt;true&lt;/active&gt;&lt;api_name&gt;x_xma_xmatters.xMattersProblem&lt;/api_name&gt;&lt;client_callable&gt;false&lt;/client_callable&gt;&lt;description/&gt;&lt;name&gt;xMattersProblem&lt;/name&gt;&lt;script&gt;&lt;![CDATA[var xMattersProblem = Class.create();
xMattersProblem.prototype = {
	initialize: function( config, dataHelper ) {
		if ( config )
			this.config = config;
		else
			this.config = new xMattersConfigProblem();
		
		this.log = new xMattersLogger( this.config.LOGLEVEL, 'xMattersProblem' );
		
		if ( dataHelper ) {
			this.dataHelper = dataHelper;
		} else {
			this.dataHelper = new xMattersDataHelper();
		}
		this.json = new global.JSON();
	},
	
	/**
 	* @param rec current record
 	* @param triggerRule String containing the trigger rule
 	*/
	sendEngageProblem : function( rec ) {
		
		var xMEvent = new xMattersEventProblem( this.config );

		var parentIncident = new GlideRecord('problem');
		parentIncident.get( rec.parent );
		
		xMEvent.addAllTableProperties( parentIncident );
		
		//	xMEvent.addProperty( 'random_property', rec.somefield );
		
		var recipientList = rec.recipients.split( ',' );
		
		for( var i=0; i&lt;=recipientList.length; i++ ) {
			xMEvent.addRecipient( recipientList[i] );
		}
		

		xMEvent.addProperty('task_message',         rec.message);
		xMEvent.addProperty('task_number',          rec.number);
		xMEvent.addProperty('task_priority',        rec.send_priority);
		xMEvent.addProperty('task_message_subject', rec.message_subject);
		xMEvent.addProperty('task_state',           rec.state);
		xMEvent.addProperty('task_escalation',      rec.escalation);
		xMEvent.addProperty('task_sys_id',          rec.sys_id);

		xMEvent.addProperty('servicenowurl', this.config.SNAPI.hostname);
		xMEvent.addProperty('xmatters_url', this.config.XMAPI.hostname);
		
		xMEvent.setPriority( rec.send_priority.getDisplayValue() );
		
		var isConference = false;
		var confBridge = rec.conference_bridge.getDisplayValue();
		if (confBridge !== 'None') {
			isConference = true;
			if (confBridge === 'Hosted_New') {
				xMEvent.setConferenceBridge( { "type": "BRIDGE" } );
			} else {
				xMEvent.setConferenceBridge( {
				  "bridgeId": confBridge,
				  "type": "EXTERNAL"
				});
			}
		}
		
		xMEvent.setWebserviceURL( this.config.ENGAGE.FORM.ENGAGE );		
		if( isConference ) 
			xMEvent.setWebserviceURL( this.config.ENGAGE.FORM.CONFERENCE );		

		
		var resp = xMEvent.send();
		this.log.debug( 'Resp: ' + resp );
		
	},
	
	
	type: 'xMattersProblem'
};]]&gt;&lt;/script&gt;&lt;sys_class_name&gt;sys_script_include&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-11-29 21:36:42&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_id&gt;294576e4db3203009bb3fabdbf961904&lt;/sys_id&gt;&lt;sys_mod_count&gt;14&lt;/sys_mod_count&gt;&lt;sys_name&gt;xMattersProblem&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_script_include_294576e4db3203009bb3fabdbf961904&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-15 21:39:00&lt;/sys_updated_on&gt;&lt;/sys_script_include&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>aed05d39db4303009bb3fabdbf96197d</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table/>
<target_name>xMattersProblem</target_name>
<type>Script Include</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_ui_script_d1e03c824f6c220078bae321a310c703</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update table="sys_ui_script"&gt;&lt;sys_ui_script action="INSERT_OR_UPDATE"&gt;&lt;active&gt;true&lt;/active&gt;&lt;description/&gt;&lt;global&gt;false&lt;/global&gt;&lt;name&gt;x_xma_xmatters.xm_mod_location_service&lt;/name&gt;&lt;script&gt;&lt;![CDATA[angular.module('xm.location-service', [])
    .service('LocationService', function () {
        var locService = {
            searchParams: {}
        };
        var pieces = window.location.search.slice( 1 ).split( '&amp;' );
        for( var i = 0; i &lt; pieces.length; i++ ) {
            var paramSplit = pieces[i].split( '=' );
            locService.searchParams[ paramSplit[0] ] = paramSplit[1];
        }

        return locService;
    });
]]&gt;&lt;/script&gt;&lt;script_name&gt;xm_mod_location_service&lt;/script_name&gt;&lt;sys_class_name&gt;sys_ui_script&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2016-07-12 15:04:29&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_id&gt;d1e03c824f6c220078bae321a310c703&lt;/sys_id&gt;&lt;sys_mod_count&gt;4&lt;/sys_mod_count&gt;&lt;sys_name&gt;x_xma_xmatters.xm_mod_location_service&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_ui_script_d1e03c824f6c220078bae321a310c703&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-11 20:26:57&lt;/sys_updated_on&gt;&lt;use_scoped_format&gt;false&lt;/use_scoped_format&gt;&lt;/sys_ui_script&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>aed05d39db4303009bb3fabdbf961980</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table/>
<target_name>x_xma_xmatters.xm_mod_location_service</target_name>
<type>UI Script</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_documentation_x_xma_xmatters_engage_with_xmatters_problem_conference_bridge_en</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update><sys_documentation element="conference_bridge" label="Conference Bridge" language="en" table="x_xma_xmatters_engage_with_xmatters_problem"><sys_documentation action="INSERT_OR_UPDATE"><element>conference_bridge</element><help/><hint/><label>Conference Bridge</label><language>en</language><name>x_xma_xmatters_engage_with_xmatters_problem</name><plural>Conference Bridges</plural><sys_class_name>sys_documentation</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:13</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>33a8f3d4db0303009bb3fabdbf9619a5</sys_id><sys_mod_count>0</sys_mod_count><sys_name>Conference Bridge</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_documentation_x_xma_xmatters_engage_with_xmatters_problem_conference_bridge_en</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:13</sys_updated_on><url/><url_target/></sys_documentation></sys_documentation></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>e2d05d39db4303009bb3fabdbf96197c</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>Engage with xMatters Problem.Conference Bridge</target_name>
<type>Field Label</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_security_acl_eba8f3d4db0303009bb3fabdbf961960</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl"><sys_security_acl action="INSERT_OR_UPDATE"><active>true</active><admin_overrides>true</admin_overrides><advanced>false</advanced><condition/><description>Default access control on x_xma_xmatters_engage_with_xmatters_problem</description><name>x_xma_xmatters_engage_with_xmatters_problem</name><operation display_value="read">read</operation><script/><sys_class_name>sys_security_acl</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:12</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>eba8f3d4db0303009bb3fabdbf961960</sys_id><sys_mod_count>0</sys_mod_count><sys_name>x_xma_xmatters_engage_with_xmatters_problem</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_security_acl_eba8f3d4db0303009bb3fabdbf961960</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:12</sys_updated_on><type display_value="record">record</type></sys_security_acl></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>e2d05d39db4303009bb3fabdbf96197f</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>x_xma_xmatters_engage_with_xmatters_problem</target_name>
<type>Access Control</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_dictionary_x_xma_xmatters_engage_with_xmatters_problem_null</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update&gt;&lt;sys_dictionary action="INSERT_OR_UPDATE" element="" table="x_xma_xmatters_engage_with_xmatters_problem"&gt;&lt;active&gt;true&lt;/active&gt;&lt;array&gt;false&lt;/array&gt;&lt;array_denormalized&gt;false&lt;/array_denormalized&gt;&lt;attributes/&gt;&lt;audit&gt;false&lt;/audit&gt;&lt;calculation&gt;&lt;![CDATA[(function calculatedFieldValue(current) {

	// Add your code here
	return '';  // return the calculated value

})(current);]]&gt;&lt;/calculation&gt;&lt;choice/&gt;&lt;choice_field/&gt;&lt;choice_table/&gt;&lt;column_label/&gt;&lt;comments/&gt;&lt;create_roles/&gt;&lt;default_value/&gt;&lt;defaultsort/&gt;&lt;delete_roles/&gt;&lt;dependent/&gt;&lt;dependent_on_field/&gt;&lt;display&gt;false&lt;/display&gt;&lt;dynamic_creation&gt;false&lt;/dynamic_creation&gt;&lt;dynamic_creation_script/&gt;&lt;dynamic_default_value/&gt;&lt;dynamic_ref_qual/&gt;&lt;element/&gt;&lt;element_reference&gt;false&lt;/element_reference&gt;&lt;foreign_database/&gt;&lt;internal_type display_value="Collection"&gt;collection&lt;/internal_type&gt;&lt;mandatory&gt;false&lt;/mandatory&gt;&lt;max_length&gt;40&lt;/max_length&gt;&lt;name&gt;x_xma_xmatters_engage_with_xmatters_problem&lt;/name&gt;&lt;next_element/&gt;&lt;primary&gt;false&lt;/primary&gt;&lt;read_only&gt;false&lt;/read_only&gt;&lt;read_roles/&gt;&lt;reference/&gt;&lt;reference_cascade_rule/&gt;&lt;reference_floats&gt;false&lt;/reference_floats&gt;&lt;reference_key/&gt;&lt;reference_qual/&gt;&lt;reference_qual_condition/&gt;&lt;reference_type/&gt;&lt;sizeclass/&gt;&lt;spell_check&gt;false&lt;/spell_check&gt;&lt;staged&gt;false&lt;/staged&gt;&lt;sys_class_name&gt;sys_dictionary&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-12-11 18:07:12&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_id&gt;6ba8f3d4db0303009bb3fabdbf96197d&lt;/sys_id&gt;&lt;sys_mod_count&gt;0&lt;/sys_mod_count&gt;&lt;sys_name&gt;x_xma_xmatters_engage_with_xmatters_problem&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_dictionary_x_xma_xmatters_engage_with_xmatters_problem_null&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-11 18:07:12&lt;/sys_updated_on&gt;&lt;table_reference&gt;false&lt;/table_reference&gt;&lt;text_index&gt;false&lt;/text_index&gt;&lt;unique&gt;false&lt;/unique&gt;&lt;use_dependent_field&gt;false&lt;/use_dependent_field&gt;&lt;use_dynamic_default&gt;false&lt;/use_dynamic_default&gt;&lt;use_reference_qualifier&gt;simple&lt;/use_reference_qualifier&gt;&lt;virtual&gt;false&lt;/virtual&gt;&lt;widget/&gt;&lt;write_roles/&gt;&lt;xml_view&gt;false&lt;/xml_view&gt;&lt;/sys_dictionary&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>e6d05d39db4303009bb3fabdbf96197b</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>Engage with xMatters Problem</target_name>
<type>Dictionary</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_script_include_c327b794db0303009bb3fabdbf961918</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update table="sys_script_include"&gt;&lt;sys_script_include action="INSERT_OR_UPDATE"&gt;&lt;access&gt;package_private&lt;/access&gt;&lt;active&gt;true&lt;/active&gt;&lt;api_name&gt;x_xma_xmatters.xMattersAjaxEngageProblem&lt;/api_name&gt;&lt;client_callable&gt;true&lt;/client_callable&gt;&lt;description/&gt;&lt;name&gt;xMattersAjaxEngageProblem&lt;/name&gt;&lt;script&gt;&lt;![CDATA[gs.include("xMattersConfig");
gs.include("xMattersDataHelper");

var xMattersAjaxEngageProblem = Class.create();
xMattersAjaxEngageProblem.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

	/**
	 * Retrieves xMatters configuration details used to make calls from the browser client.
	 * Currently unused because xmApi doesn't support cross-browser calls right now
	 *
	 * @return {String} A stringified JSON object with the following details:
	 * {
	 * 		"success": true or false depending on whether the request was successful,
	 * 		"log": an array of strings used to debug the request,
	 * 		"error": only present if "success" = false - a string describing what went wrong,
	 * 		"data": only present if "success" = true - an object with the following properties:
	 * 			{
	 * 				"host": the configured xMatters hostname,
	 * 				"baseAuth": the Basic Authentication credentials configured to be used by the integration
	 * 					to communicate with xMatters
	 * 			}
	 * }
	 */
	getXMattersDetails: function() {
		var response;
		var customLog = [];
		try {
			var conf     = new xMattersConfigProblem();
			var hostname = conf.XMAPI.hostname;
			var user     = conf.XMAPI.user;
			var password = conf.XMAPI.password;

			var isValid = true;
			if( typeof hostname === 'undefined' || hostname === null || hostname.trim() === '' ) {
				isValid = false;
				customLog.push( 'Invalid hostname: ' + hostname );
			}
			if( typeof user === 'undefined' || user === null || user.trim() === '' ) {
				isValid = false;
				customLog.push( 'Invalid user: ' + user );
			}
			if( typeof password === 'undefined' || password === null || password.trim() === '') {
				isValid = false;
				customLog.push( 'Invalid password: ' + password );
			}
			if( isValid ) {
				response = {
					success: true,
					data: {
						host: hostname,
						baseAuth: gs.base64Encode( user + ':' + password )
					}
				};
			} else {
				response = {
					success: false,
					error: "Problems exist in the xMatters API configuration"
				};
			}
		} catch( e ) {
			response = {
				success: false,
				error: String( e )
			};
		}
		response.log = customLog;
		return new global.JSON().encode( response );
	},

	/**
	 * Retrieves the configured External Conference Bridges
	 *
	 * @return {String} A stringified JSON object with the following details:
	 * {
	 * 		"success": true or false depending on whether the request was successful,
	 * 		"log": an array of strings used to debug the request,
	 * 		"error": only present if "success" = false - a string describing what went wrong,
	 * 		"data": only present if "success" = true - an object that will contain the external conference bridges as text
	 * }
	 */
	getExternalConferenceBridges: function() {
		var response;
		var customLog = [];
		try {
			var conf = new xMattersConfig();
			response = {
				success: true,
				data: conf.ENGAGE.EXTERNAL_BRIDGES
			};
		} catch( e ) {
			response = {
				success: false,
				error: String( e )
			};
		}
		response.log = customLog;
		return new global.JSON().encode( response );
	},

    getActiveHostedConferenceBridges: function() {
        var response;
        var opts;
        var activeConferenceBridgesData = {};

        try {
            var conf = new xMattersConfig();
            var problemId = this.getParameter( 'problem_id' );
            opts = {
                "method": "GET",
                "path": "/api/xm/1/events?status=ACTIVE&amp;sortBy=start_time&amp;propertyName=sys_id%23" + conf.EVENTS.LANGUAGE + "&amp;propertyValue=" + problemId,
                "headers": {
                    "Content-Type": "application/json"
                }
            };
            var dataHelper = new xMattersDataHelper();
            var apiResp = dataHelper.sendRequest( opts );
            if( apiResp.status &gt;= 200 &amp;&amp; apiResp.status &lt; 300 &amp;&amp; apiResp.body ) {
                var apiRespBody = JSON.parse(apiResp.body);

                if (apiRespBody.data &amp;&amp; Array.isArray(apiRespBody.data)) {
                    var conferenceBridgeIds = [];
                    for (var i = 0; i &lt; apiRespBody.data.length; i++) {
                        var dataItem = apiRespBody.data[i];
                        if (dataItem.conference &amp;&amp; dataItem.conference.bridgeId &amp;&amp;
							conferenceBridgeIds.indexOf(dataItem.conference.bridgeId) &lt; 0) {
                            conferenceBridgeIds.push(dataItem.conference.bridgeId);
                        }
                    }
                    var activeConferenceBridgesResponse = JSON.parse(this.getActiveConferenceBridges(conferenceBridgeIds));
                    if (activeConferenceBridgesResponse.success) {
                        response = {
                            success: true,
                            data: activeConferenceBridgesResponse.data
                        };
					} else {
                    	return activeConferenceBridgesResponse;
					}
                }

            } else {
                response = {
                    success: false,
                    api_response: apiResp,
                    error: 'The call to xMatters was unsuccessful'
                };
            }
        } catch( e ) {
            response = {
                success: false,
                opts: opts,
                error: String( e )
            };
        }
        return new global.JSON().encode( response );
	},

    /**
	 * Get a list of bridges that are still ongoing
     * @param {[]} conferenceBridgeIds: a list of conference bridge ids
	 * @returns {{}} A list of bridges, or failure response.
     */
    getActiveConferenceBridges: function(conferenceBridgeIds) {
        var response;
        var opts;
        var activeConferenceBridges = [];
        var dataHelper = new xMattersDataHelper();

        try {
        	for (var i = 0; i &lt; conferenceBridgeIds.length; i++) {
                opts = {
                    "method": "GET",
                    "path": "/api/xm/1/conferences/" + conferenceBridgeIds[i],
                    "headers": {
                        "Content-Type": "application/json"
                    }
                };
                var apiResp = dataHelper.sendRequest( opts );
                if( apiResp.status &gt;= 200 &amp;&amp; apiResp.status &lt; 300 &amp;&amp; apiResp.body) {
                	var apiRespBody = JSON.parse(apiResp.body);
                    if (apiRespBody.status &amp;&amp; apiRespBody.status !== "INACTIVE") {
                        activeConferenceBridges.push(apiRespBody);
                    }
                } else {
                    response = {
                        success: false,
                        api_response: apiResp,
                        error: 'The call to xMatters was unsuccessful'
                    };
                    return new global.JSON().encode( response );
                }
            }
            response = {
                success: true,
                data: activeConferenceBridges
            };
		} catch( e ) {
			response = {
				success: false,
				opts: opts,
				error: String( e )
			};
		}

        return new global.JSON().encode( response );
    },

	/**
	 * Searches xMatters for people via the search people xmAPI endpoint
	 * When called from glide ajax, must have a string "search_term" parameter.
	 *
	 * @return {String} A stringified JSON object with the following details:
	 * {
	 * 		"success": true or false depending on whether the submission was successful,
	 * 		"opts": an object that will contain the details of the http callout,
	 * 		"error": only present if "success" = false - a string describing what went wrong,
	 * 		"api_response": only present if "success" = false - will contain the http response in a failed http call,
	 * 		"data": only present if "success" = true - will contain the http response in a successfull http call
	 * }
	 */
	searchPeople: function(){
		var response;
		var opts;
		try {
			var search_term = this.getParameter( 'search_term' );
			opts = {
				"method": "GET",
				"path": "/api/xm/1/people?search=" + search_term,
				"headers": {
					"Content-Type": "application/json"
				}
			};
			var dataHelper = new xMattersDataHelper();
			var apiResp = dataHelper.sendRequest( opts );
			if( apiResp.status &gt;= 200 &amp;&amp; apiResp.status &lt; 300 ) {
				response = {
					success: true,
					data: apiResp
				};
			} else {
				response = {
					success: false,
					api_response: apiResp,
					error: 'The call to xMatters was unsuccessful'
				};
			}
		} catch( e ) {
			response = {
				success: false,
				opts: opts,
				error: String( e )
			};
		}
		return new global.JSON().encode( response );
	},

	/**
	 * Searches xMatters for groups via the search groups xmAPI endpoint
	 * When called from glide ajax, must have a string "search_term" parameter.
	 *
	 * @return {String} A stringified JSON object with the following details:
	 * {
	 * 		"success": true or false depending on whether the submission was successful,
	 * 		"opts": an object that will contain the details of the http callout,
	 * 		"error": only present if "success" = false - a string describing what went wrong,
	 * 		"api_response": only present if "success" = false - will contain the http response in a failed http call,
	 * 		"data": only present if "success" = true - will contain the http response in a successfull http call
	 * }
	 */
	searchGroups: function(){
		var response;
		var opts;
		try {
			var search_term = this.getParameter( 'search_term' );
			var dataHelper = new xMattersDataHelper();
			opts = {
				"method": "GET",
				"path": "/api/xm/1/groups?search=" + search_term,
				"headers": {
					"Content-Type": "application/json"
				}
			};
			var apiResp = dataHelper.sendRequest( opts );
			if( apiResp.status &gt;= 200 &amp;&amp; apiResp.status &lt; 300 ) {
				response = {
					success: true,
					data: apiResp
				};
			} else {
				response = {
					success: false,
					api_response: apiResp,
					error: 'The call to xMatters was unsuccessful'
				};
			}
		} catch( e ) {
			response = {
				success: false,
				error: String( e )
			};
		}
		response.opts = opts;
		return new global.JSON().encode( response );
	},

	/**
	 * Submits a new Engage with xMatters record in ServiceNow (note that this does not perform any communication between ServiceNow and xMatters)
	 * When called from glide ajax, must have a stringified "form_data" parameter. This parameter should look like the following:
	 * 	{
	 * 		"recipients": semi-colon delimited list of recipient target names,
	 * 		"message": the message,
	 * 		"problem_id": System ID of Parent Incident,
	 * 		"subject": the subject,
	 * 		"send_priority": the send priority,
	 * 		"conference_bridge": Optional Conference Bridge
	 * 	}
	 *
	 * @return {String} A stringified JSON object with the following details:
	 * {
	 * 		"success": true or false depending on whether the submission was successful,
	 * 		"error": only present if "success" = false - a string describing what went wrong,
	 * 		"data": only present if "success" = true - an object with the following properties:
	 * 			{
	 * 				"sys_id": the id of the new Engage with xMatters record
	 * 			}
	 * }
	 */
	submitEngageWithXMatters: function() {
		var response;
		try {
			var form_data = this.getParameter( 'form_data' );
			var formData = new global.JSON().decode( form_data );
			
			var engageRequest = new GlideRecord( 'x_xma_xmatters_engage_with_xmatters_problem' );
			engageRequest.initialize();
			engageRequest.recipients      = formData.recipients;
			engageRequest.message         = formData.message;
			//engageRequest.parent_incident = formData.problem_id;
			engageRequest.parent          = formData.problem_id;
			engageRequest.message_subject = formData.subject;
			engageRequest.send_priority   = formData.send_priority;
			engageRequest.conference_bridge = formData.conference_bridge;
			engageRequest.insert();

			response = {
				success: true,
				data: { sys_id: String( engageRequest.sys_id ) }
			};
		} catch( e ) {
			response = {
				success: false,
				error: String( e )
			};
		}
		return new global.JSON().encode( response );
	},

    type: 'xMattersAjaxEngageProblem'
});]]&gt;&lt;/script&gt;&lt;sys_class_name&gt;sys_script_include&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-12-11 18:03:10&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_id&gt;c327b794db0303009bb3fabdbf961918&lt;/sys_id&gt;&lt;sys_mod_count&gt;10&lt;/sys_mod_count&gt;&lt;sys_name&gt;xMattersAjaxEngageProblem&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_script_include_c327b794db0303009bb3fabdbf961918&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-12 18:51:25&lt;/sys_updated_on&gt;&lt;/sys_script_include&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>e6d05d39db4303009bb3fabdbf96197e</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table/>
<target_name>xMattersAjaxEngageProblem</target_name>
<type>Script Include</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_user_role_9ba8f3d4db0303009bb3fabdbf96192d</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_user_role"><sys_user_role action="INSERT_OR_UPDATE"><assignable_by/><can_delegate>true</can_delegate><description/><elevated_privilege>false</elevated_privilege><grantable>true</grantable><includes_roles/><name>x_xma_xmatters.engage_with_xmatters_problem_user</name><suffix>engage_with_xmatters_problem_user</suffix><sys_class_name>sys_user_role</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:10</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>9ba8f3d4db0303009bb3fabdbf96192d</sys_id><sys_mod_count>0</sys_mod_count><sys_name>x_xma_xmatters.engage_with_xmatters_problem_user</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_user_role_9ba8f3d4db0303009bb3fabdbf96192d</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:10</sys_updated_on></sys_user_role></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>e6d05d39db4303009bb3fabdbf961981</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table/>
<target_name>x_xma_xmatters.engage_with_xmatters_problem_user</target_name>
<type>Role</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_db_object_8bc7fb94db0303009bb3fabdbf961904</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_db_object"><sys_db_object action="INSERT_OR_UPDATE"><access>public</access><actions_access>false</actions_access><alter_access>false</alter_access><client_scripts_access>false</client_scripts_access><configuration_access>false</configuration_access><create_access>true</create_access><create_access_controls>true</create_access_controls><delete_access>false</delete_access><extension_model/><is_extendable>false</is_extendable><label>Engage with xMatters Problem</label><live_feed_enabled>false</live_feed_enabled><name>x_xma_xmatters_engage_with_xmatters_problem</name><number_ref display_value="XMP">cc8e40e0db4303009bb3fabdbf9619b0</number_ref><provider_class/><read_access>true</read_access><super_class display_value="Task" name="task">e311f1a57131030092c0e10d8a5376b0</super_class><sys_class_name>sys_db_object</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:11</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>8bc7fb94db0303009bb3fabdbf961904</sys_id><sys_mod_count>2</sys_mod_count><sys_name>Engage with xMatters Problem</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_db_object_8bc7fb94db0303009bb3fabdbf961904</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 19:42:32</sys_updated_on><update_access>true</update_access><user_role display_value="x_xma_xmatters.engage_with_xmatters_problem_user" name="x_xma_xmatters.engage_with_xmatters_problem_user">9ba8f3d4db0303009bb3fabdbf96192d</user_role><ws_access>true</ws_access></sys_db_object></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>ead05d39db4303009bb3fabdbf96197a</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>Engage with xMatters Problem</target_name>
<type>Table</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_script_ae271178db0303009bb3fabdbf9619c3</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update sys_domain="global" table="sys_script"&gt;&lt;sys_script action="INSERT_OR_UPDATE"&gt;&lt;abort_action&gt;false&lt;/abort_action&gt;&lt;access&gt;package_private&lt;/access&gt;&lt;action_delete&gt;false&lt;/action_delete&gt;&lt;action_insert&gt;true&lt;/action_insert&gt;&lt;action_query&gt;false&lt;/action_query&gt;&lt;action_update&gt;false&lt;/action_update&gt;&lt;active&gt;true&lt;/active&gt;&lt;add_message&gt;false&lt;/add_message&gt;&lt;advanced&gt;true&lt;/advanced&gt;&lt;change_fields&gt;false&lt;/change_fields&gt;&lt;client_callable&gt;false&lt;/client_callable&gt;&lt;collection&gt;x_xma_xmatters_engage_with_xmatters_problem&lt;/collection&gt;&lt;condition/&gt;&lt;description/&gt;&lt;execute_function&gt;false&lt;/execute_function&gt;&lt;filter_condition/&gt;&lt;is_rest&gt;false&lt;/is_rest&gt;&lt;message/&gt;&lt;name&gt;xMatters Engage Problem&lt;/name&gt;&lt;order&gt;10000&lt;/order&gt;&lt;priority&gt;100&lt;/priority&gt;&lt;rest_method/&gt;&lt;rest_method_text/&gt;&lt;rest_service/&gt;&lt;rest_service_text/&gt;&lt;rest_variables/&gt;&lt;role_conditions/&gt;&lt;script&gt;&lt;![CDATA[(function executeRule(current, previous /*null when async*/) {


    //This function will be automatically called when this rule is processed.
    var config = new xMattersConfig();
    var log = new xMattersLogger(config.DEBUGGING, 'xMatters Engage BR');
    var json = new global.JSON();

    var timer = log.timer();
    log.debug('Starting Business Rule (operation: ' + current.operation() + ')');
    try {
        var triggerRule = 'Opened';
        var eventName = 'x_xma_xmatters.engage.problem.inserted';

        log.debug('Sending xM Task Assignment notification on insert.');

        var parms = {
            "sendEvent": true,
            "triggerRule": triggerRule
        };

        gs.eventQueue(eventName, current, json.encode(parms), 'engageProblemInsert');

        log.info('Business Rule finished (' + log.timer(timer) + 'ms elapsed)');

    } catch (e) {
        log.logException('', e);
        throw e;
    }



})(current, previous);]]&gt;&lt;/script&gt;&lt;sys_class_name&gt;sys_script&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-12-12 19:40:10&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_domain&gt;global&lt;/sys_domain&gt;&lt;sys_domain_path&gt;/&lt;/sys_domain_path&gt;&lt;sys_id&gt;ae271178db0303009bb3fabdbf9619c3&lt;/sys_id&gt;&lt;sys_mod_count&gt;2&lt;/sys_mod_count&gt;&lt;sys_name&gt;xMatters Engage Problem&lt;/sys_name&gt;&lt;sys_overrides/&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_script_ae271178db0303009bb3fabdbf9619c3&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-13 16:44:33&lt;/sys_updated_on&gt;&lt;template/&gt;&lt;when&gt;after&lt;/when&gt;&lt;/sys_script&gt;&lt;sys_translated_text action="delete_multiple" query="documentkey=ae271178db0303009bb3fabdbf9619c3"/&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>ead05d39db4303009bb3fabdbf96197d</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>xMatters Engage Problem</target_name>
<type>Business Rule</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_ui_script_35967394db0303009bb3fabdbf9619b4</name>
<payload>&lt;?xml version="1.0" encoding="UTF-8"?&gt;&lt;record_update table="sys_ui_script"&gt;&lt;sys_ui_script action="INSERT_OR_UPDATE"&gt;&lt;active&gt;true&lt;/active&gt;&lt;description/&gt;&lt;global&gt;false&lt;/global&gt;&lt;name&gt;x_xma_xmatters.xm_app_engage_xmatters_pr&lt;/name&gt;&lt;script&gt;&lt;![CDATA[var engageApp = angular.module('xm.engage-xm', [ 'ngTagsInput', 'ngMessages', 'pascalprecht.translate', 'xm.xmatters-service', 'xm.location-service', 'xm.options-provider', 'xm.glide-ajax' ]);
 // Global configuration for ng tags input module 
engageApp.config(function(tagsInputConfigProvider) {
    tagsInputConfigProvider.setDefaults('tagsInput', {
        placeholder: 'Find Recipients',
        replaceSpacesWithDashes: false,
        addFromAutocompleteOnly: true,
        displayProperty: 'name',
        keyProperty : 'targetName'
    }).setDefaults('autoComplete', {
        displayProperty: 'name',
        minLength: 2
    });
});
// Configuration for translations
engageApp.config(function ($translateProvider) {
  $translateProvider.translations('en', {
    ENGAGE_XM: {
        TITLE: 'Engage with xMatters',
        LABEL: {
            RECIPIENTS: 'Recipients',
            SEND_PRIORITY: 'Priority',
            CONFERENCE_BRIDGE: 'Conference Bridge',
            SUBJECT: 'Subject',
            MESSAGE: 'Message'
        },
        BUTTON: {
            SUBMIT: 'Submit',
            CANCEL: 'Cancel',
            VIEW_RECORD: 'View Record'
        },
        ERROR: {
            REQUIRED: 'Required field',
            MAX_LENGTH: 'Maximum length {{max_length}} characters'
        },
        MESSAGE: {
            SUCCESS: 'Your request has been submitted successfully. To track the progress of this request in ServiceNow, view the Engage with xMatters record.'
        },
        OPTIONS: {
            CONFERENCE_BRIDGE: {
                'None': '-- None --',
                'External_Category': 'External Bridges',
                'Hosted_Category':   'xMatters Hosted Bridges',
                'Hosted_New': 'Create new'
            },
            SEND_PRIORITY: {
                "low": 'Low',
                "medium": 'Medium',
                "high": 'High'
            },
            RECIPIENT_TYPE: {
                "people": "People",
                "groups": "Groups"
            }
        }
    }
  });
  $translateProvider.preferredLanguage('en');
});
engageApp.controller('engageCtlr', 
    function($scope, $window, $translate, XMService, LocationService, OptionsProvider, GlideAjax) {
         // Core scope variables 
        $scope.is_finished = false; 
        $scope.is_invalid = false;
        $scope.global_errors = [];

         // form model scope variables and default values 
        $scope.subject = '';
        $scope.message = '';
        $scope.recipients = [];
        $scope.conference_bridge = 'None';
        $scope.send_priority = 'medium';

         // result scope variable 
        $scope.engage_url = '';

         // behind the scenes scope variables used for options/state 
        $scope.xm_search_state = XMService.searchState;
        $scope.hosted_conference_bridge_options = OptionsProvider.hosted_conference_bridges;
        $scope.external_conference_bridge_options = OptionsProvider.external_conference_bridges;
        $scope.send_priority_options = OptionsProvider.send_priorities;
        $scope.recipientTypes = [ 
            {
                "label": "ENGAGE_XM.OPTIONS.RECIPIENT_TYPE.people",
                "typeahead": XMService.searchPeople
            }, 
            {
                "label": "ENGAGE_XM.OPTIONS.RECIPIENT_TYPE.groups",
                "typeahead": XMService.searchGroups
            } 
        ]; 
        $scope.activeRecipientType = $scope.recipientTypes[0];
console.log( 'LocationService searchParams: ' + JSON.stringify( LocationService.searchParams ));
	
        // Set the incident id scope variable based on search parameters in the url 
        $scope.problem_id = LocationService.searchParams.incident_id;
        if( typeof $scope.problem_id === 'undefined' || $scope.problem_id === null || $scope.problem_id === '' ) {
            console.log( 'No problem identifier was defined' );
            $scope.global_errors.push( 'Missing "problem_id" parameter: A valid ServiceNow Problem system id must be set to continue' );
        }
console.log( 'Problem ID 23: ' + $scope.problem_id );
	
        /**
         * Changes the active recipient type based on the input group action dropdown selection
         * 
         * @param  {Integer} selectedType 
         *         index of the selected recipient option
         */
        $scope.selectRecipientType = function( selectedIndex ) {
            $scope.activeRecipientType = $scope.recipientTypes[selectedIndex];
        };
        
        var closeDialog = function(optionalMessage) {
            var data = {
                type: "DIALOG_CLOSE"
            };
            if(optionalMessage) {
                data.message = optionalMessage;
            }
            $window.parent.postMessage(data, window.location.origin);
        };
    
        $scope.cancel = function() {
            closeDialog();
        };

        /**
         * Submits the engageXMForm form, and if valid, tries to create a new Engage with xMatters record via
         * the xMattersAjaxEngage client callable script include.
         */
        $scope.submit = function() {
            $scope.engageXMForm.$setSubmitted( true );
            if( $scope.engageXMForm.$invalid ) {
                console.log( 'The form will not be submitted in an invalid state' );
                console.log( $scope.engageXMForm );
            } else {
                var recipientTargets = [];
                for( var i = 0; i &lt; $scope.recipients.length; i++ ) {
                    recipientTargets.push( $scope.recipients[i].targetName );
                }
                var formData = {
                    "recipients": recipientTargets.join( ',' ),
                    "subject": $scope.subject,
                    "message": $scope.message,
                    "conference_bridge": $scope.conference_bridge,
                    "problem_id": $scope.problem_id,
                    "send_priority": $scope.send_priority
                };
				
				console.log( 'formData: ' + JSON.stringify( formData ) );
				
                var ga = new GlideAjax( 'xMattersAjaxEngageProblem' );
                ga.addParam( 'sysparm_name', 'submitEngageWithXMatters' );
                ga.addParam( 'form_data', JSON.stringify( formData ) );
                ga.send().then( function( resp ) {
                    if( resp.success ) {
                        $translate('ENGAGE_XM.MESSAGE.SUCCESS').then(function(successMsg){
                            closeDialog(successMsg);
                        });
                        // replacing our complete page by closing the dialog for you
                        //$scope.is_finished = true;
                        //$scope.engage_url = '/nav_to.do?uri=x_xma_xmatters_engage_with_xmatters.do?sys_id=' + resp.data.sys_id;
                    } else {
                        console.log( resp );
                    }
                } ).catch( function( resp ){
                    console.log( resp );
                } );
            }
        };
    } );]]&gt;&lt;/script&gt;&lt;script_name&gt;xm_app_engage_xmatters_problem&lt;/script_name&gt;&lt;sys_class_name&gt;sys_ui_script&lt;/sys_class_name&gt;&lt;sys_created_by&gt;admin&lt;/sys_created_by&gt;&lt;sys_created_on&gt;2017-12-11 18:00:26&lt;/sys_created_on&gt;&lt;sys_customer_update&gt;true&lt;/sys_customer_update&gt;&lt;sys_id&gt;35967394db0303009bb3fabdbf9619b4&lt;/sys_id&gt;&lt;sys_mod_count&gt;5&lt;/sys_mod_count&gt;&lt;sys_name&gt;x_xma_xmatters.xm_app_engage_xmatters_pr&lt;/sys_name&gt;&lt;sys_package display_value="xMatters" source="x_xma_xmatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_package&gt;&lt;sys_policy/&gt;&lt;sys_replace_on_upgrade&gt;false&lt;/sys_replace_on_upgrade&gt;&lt;sys_scope display_value="xMatters"&gt;5950d7444f2231000e9fa88ca310c78c&lt;/sys_scope&gt;&lt;sys_update_name&gt;sys_ui_script_35967394db0303009bb3fabdbf9619b4&lt;/sys_update_name&gt;&lt;sys_updated_by&gt;admin&lt;/sys_updated_by&gt;&lt;sys_updated_on&gt;2017-12-12 18:43:12&lt;/sys_updated_on&gt;&lt;use_scoped_format&gt;false&lt;/use_scoped_format&gt;&lt;/sys_ui_script&gt;&lt;/record_update&gt;</payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>ead05d39db4303009bb3fabdbf961980</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table/>
<target_name>x_xma_xmatters.xm_app_engage_xmatters_pr</target_name>
<type>UI Script</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sysevent_register_4b6ae138db4303009bb3fabdbf9619f1</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update table="sysevent_register"><sysevent_register action="INSERT_OR_UPDATE"><description>New Engage Problem record</description><event_name>x_xma_xmatters.engage.problem.inserted</event_name><fired_by/><queue/><suffix>engage.problem.inserted</suffix><sys_class_name>sysevent_register</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-12 21:03:17</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>4b6ae138db4303009bb3fabdbf9619f1</sys_id><sys_mod_count>0</sys_mod_count><sys_name>x_xma_xmatters.engage.problem.inserted</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sysevent_register_4b6ae138db4303009bb3fabdbf9619f1</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-12 21:03:17</sys_updated_on><table/></sysevent_register></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>eed05d39db4303009bb3fabdbf961979</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table/>
<target_name>x_xma_xmatters.engage.problem.inserted</target_name>
<type>Event Registration</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_documentation_x_xma_xmatters_engage_with_xmatters_problem_recipients_en</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update><sys_documentation element="recipients" label="Recipients" language="en" table="x_xma_xmatters_engage_with_xmatters_problem"><sys_documentation action="INSERT_OR_UPDATE"><element>recipients</element><help/><hint/><label>Recipients</label><language>en</language><name>x_xma_xmatters_engage_with_xmatters_problem</name><plural>Recipients</plural><sys_class_name>sys_documentation</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:15</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>50b8f3d4db0303009bb3fabdbf9619b6</sys_id><sys_mod_count>0</sys_mod_count><sys_name>Recipients</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_update_name>sys_documentation_x_xma_xmatters_engage_with_xmatters_problem_recipients_en</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:15</sys_updated_on><url/><url_target/></sys_documentation></sys_documentation></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>eed05d39db4303009bb3fabdbf96197c</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>Engage with xMatters Problem.Recipients</target_name>
<type>Field Label</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
<sys_update_xml action="INSERT_OR_UPDATE">
<action>INSERT_OR_UPDATE</action>
<application display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</application>
<category>customer</category>
<comments/>
<name>sys_security_acl_role_a7a8f3d4db0303009bb3fabdbf96195d</name>
<payload><![CDATA[<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_security_acl_role"><sys_security_acl_role action="INSERT_OR_UPDATE"><sys_class_name>sys_security_acl_role</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2017-12-11 18:07:12</sys_created_on><sys_customer_update>true</sys_customer_update><sys_id>a7a8f3d4db0303009bb3fabdbf96195d</sys_id><sys_mod_count>0</sys_mod_count><sys_name>x_xma_xmatters_engage_with_xmatters_problem.x_xma_xmatters.engage_with_xmatters_problem_user</sys_name><sys_package display_value="xMatters" source="x_xma_xmatters">5950d7444f2231000e9fa88ca310c78c</sys_package><sys_policy/><sys_replace_on_upgrade>false</sys_replace_on_upgrade><sys_scope display_value="xMatters">5950d7444f2231000e9fa88ca310c78c</sys_scope><sys_security_acl display_value="x_xma_xmatters_engage_with_xmatters_problem">27a8f3d4db0303009bb3fabdbf96195a</sys_security_acl><sys_update_name>sys_security_acl_role_a7a8f3d4db0303009bb3fabdbf96195d</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2017-12-11 18:07:12</sys_updated_on><sys_user_role display_value="x_xma_xmatters.engage_with_xmatters_problem_user" name="x_xma_xmatters.engage_with_xmatters_problem_user">9ba8f3d4db0303009bb3fabdbf96192d</sys_user_role><transaction_id/></sys_security_acl_role></record_update>]]></payload>
<remote_update_set display_value="Engage for Problem Management">2ed05d39db4303009bb3fabdbf961979</remote_update_set>
<replace_on_upgrade>false</replace_on_upgrade>
<sys_created_by>admin</sys_created_by>
<sys_created_on>2017-12-15 21:44:49</sys_created_on>
<sys_id>eed05d39db4303009bb3fabdbf96197f</sys_id>
<sys_mod_count>0</sys_mod_count>
<sys_updated_by>admin</sys_updated_by>
<sys_updated_on>2017-12-15 21:44:49</sys_updated_on>
<table>x_xma_xmatters_engage_with_xmatters_problem</table>
<target_name>x_xma_xmatters_engage_with_xmatters_problem.x_xma_xmatters.engage_with_xmatters_problem_user</target_name>
<type>Access Roles</type>
<update_domain>global</update_domain>
<update_set display_value=""/>
<view/>
</sys_update_xml>
</unload>