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tanyibot.yaml
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tanyibot.yaml
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swagger: "2.0"
info:
description: "tanyibot api"
version: 1.0.0
title: Tanyi Bot open api
license:
name: Apache-2.0
url: "https://www.apache.org/licenses/LICENSE-2.0.html"
host: openapi.tanyibot.com
basePath: /apiOpen/v1
tags:
- name: isv
description: isv
- name: tenant
description: tenant
- name: phone
description: phone
schemes:
- https
paths:
/isv/updateIsvInfo:
post:
tags:
- isv
summary: 修改ISV对象的公司签名和回调地址
description: 修改ISV对象的公司签名和回调地址
operationId: updateIsvInfo
consumes:
- application/json
produces:
- application/json
parameters:
- in: body
name: body
description: ""
required: true
schema:
$ref: "#/definitions/UpdateIsvInfoReq"
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/APIResponse"
/isv/genSubAccountIsv:
post:
tags:
- isv
summary: 通过此接口可生成子账号的ISV账号
description: 通过此接口可生成子账号的ISV账号
operationId: genSubAccountIsv
consumes:
- application/json
produces:
- application/json
parameters:
- in: body
name: body
description: ""
required: true
schema:
$ref: "#/definitions/GetSubAccountIsvReq"
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/GetSubAccountIsvResp"
/isv/getIsvList:
post:
tags:
- isv
summary: 获取isv列表
description: 通过此接口获取ISV账号列表
operationId: getIsvList
produces:
- application/json
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/GetIsvListRsp"
/tenant/getTenant:
get:
tags:
- tenant
summary: 获取公司列表接口
description: 获取公司列表接口
operationId: getTenant
produces:
- application/json
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/GetTenantRsp"
/phone/getPhoneList:
get:
tags:
- phone
summary: 通过接口可以获取所有可用的外呼线路的列表
description: 通过接口可以获取所有可用的外呼线路的列表
operationId: getPhoneList
produces:
- application/json
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/GetPhoneListRsp"
/phone/updatePhoneInfoByTenantPhoneNumberId:
post:
tags:
- phone
summary: 通过此接口修改线路的归属地、行业、黑名单，只能修改归属客户自己的线路
description: 通过此接口修改线路的归属地、行业、黑名单，只能修改归属客户自己的线路
operationId: updatePhoneInfoByTenantPhoneNumberId
consumes:
- application/json
produces:
- application/json
parameters:
- in: body
name: body
description: ""
required: true
schema:
$ref: "#/definitions/UpdatePhoneInfoByTenantPhoneNumberIdReq"
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/APIResponse"
/phone/updatePhonePriceByTenantPhoneNumberId:
post:
tags:
- phone
summary: 修改绑定客户线路的价格
description: 修改绑定客户线路的价格
operationId: updatePhonePriceByTenantPhoneNumberId
produces:
- application/json
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/APIResponse"
/csRobot/staffGroupList:
get:
tags:
- csRobot
summary: 获取人工坐席列表接口
description: 通过此接口可以获取用户所有的有效坐席组列表信息
operationId: staffGroupList
produces:
- application/json
parameters:
- in: query
name: pageNum
type: integer
format: int32
required: true
- in: query
name: pageSize
type: integer
format: int32
required: true
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/StaffGroupListRsp"
/dialogFlow/getDialogFlowList:
get:
tags:
- dialogFlow
summary: 获取公司的机器人话术列表接口
description: 通过接口可以获取指定公司的所有配置完成的机器人话术
operationId: getDialogFlowList
produces:
- application/json
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/DialogFlowList"
/dialogFlow/getDialogFlowCallJobRelatedInfo:
get:
tags:
- dialogFlow
summary: 获取话术中存在人工介入和转人工等标识
description: 通过接口可以获取指定话术的标识
produces:
- application/json
parameters:
- in: query
name: dialogFlowId
required: true
type: integer
format: int64
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/DialogFlowCallJobRelatedInfo"
/dialogFlow/exportDialogFlowWordDoc:
get:
tags:
- dialogFlow
summary: 获取话术主流程word文档
description: 通过接口可以获取指定话术的主流程文档
operationId: exportDialogFlowWordDoc
produces:
- application/json
parameters:
- in: query
name: dialogFlowId
required: true
type: integer
format: int64
responses:
"200":
description: successful operation
schema:
allOf:
- $ref: "#/definitions/APIResponse"
- type: object
properties:
data:
type: string
description: 导出文档的下载链接
/dialogFlow/getDialogContentInfo:
get:
tags:
- dialogFlow
summary: 获取话术中所有需要录音的文本和录音文件
description: 通过接口可以获取指定话术所有需要录音的文本和录音文件
operationId: getDialogContentInfo
produces:
- application/json
parameters:
- in: query
name: dialogFlowId
required: true
type: integer
format: int64
description: 话术ID
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/DialogContentInfo"
/dialogFlow/batchUpload:
post:
tags:
- dialogFlow
summary: 上传话术录音
description: 通过接口可以上传话术中指定文本的录音
consumes:
- multipart/form-data
produces:
- application/json
parameters:
- in: formData
name: dialogFlowId
type: integer
format: int64
required: true
description: 话术ID
- in: formData
name: file
type: file
required: true
description: 音频文件(MP3或者wav格式)，或者多个录音文件的zip包，录音文件名称为对应录音文本的label
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/APIResponse"
/dialogFlow/copyDialogFlow:
post:
tags:
- dialogFlow
summary: 话术复制
description: 通过接口可以复制指定话术
consumes:
- application/json
produces:
- application/json
parameters:
- in: body
name: body
schema:
$ref: "#/definitions/CopyDialogFlowReq"
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/CopyDialogFlowRsp"
/dialogFlow/getTotalDialogFlowList:
post:
tags:
- dialogFlow
summary: 话术列表
description: 通过接口可以获取所有话术列表
consumes:
- application/json
produces:
- application/json
parameters:
- in: body
name: body
schema:
$ref: "#/definitions/GetTotalDialogFlowListReq"
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/TotalDialogFlowListRsp"
/intentLevelTag/getUsedIntentLevelTagList:
get:
tags:
- intentLevelTag
summary: 获取已使用的意向标签组列表接口
description: 通过此接口可以获取已使用的所有意向标签组
operationId: getUsedIntentLevelTagList
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/GetUsedIntentLevelTagListRsp"
/intentLevelTag/getIntentLevelTag:
get:
tags:
- intentLevelTag
summary: 获取意向标签内容
description: 通过接口可以获取指定意向标签分组的内容
produces:
- application/json
parameters:
- in: query
name: intentLevelTagId
type: integer
format: int32
required: true
description: 标签分组Id
default: 0
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/GetIntentLevelTagRsp"
/callIntercept/list:
get:
tags:
- callIntercept
summary: 获取拦截组列表接口
description: 通过此接口可以获取所有拦截组
produces:
- application/json
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/InterceptListRsp"
/policyGroup/getIdAndNamePairList:
get:
tags:
- policyGroup
summary: 获取外呼策略组选择接口
description: 通过此接口可以获取外呼策略组id和名称对应的键值对列表
produces:
- application/json
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/GetIdAndNamePairListRsp"
/policyGroup/list:
get:
tags:
- policyGroup
summary: 获取外呼策略组列表接口
description: 通过此接口可以获取用户所有的外呼策略组信息
produces:
- application/json
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/GetPolicyGroupListRsp"
/policyGroup/create:
post:
tags:
- policyGroup
summary: 创建外呼策略组接口
description: 创建新的外呼策略组
parameters:
- in: body
name: body
schema:
$ref: "#/definitions/CreatePolicyGroupReq"
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/APIResponse"
/policyGroup/update:
post:
tags:
- policyGroup
summary: 更新外呼策略组接口
description: 更新新的外呼策略组
parameters:
- in: body
name: body
schema:
$ref: "#/definitions/UpdatePolicyGroupReq"
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/APIResponse"
/job/create:
post:
tags:
- job
summary: 通过此接口可以创建新的任务
description: 创建任务,支持使用多个无主叫固话,只需设置总并发数,由系统自动分配每个线路的并发。
operationId: create
consumes:
- application/json
produces:
- application/json
parameters:
- in: body
name: body
required: true
schema:
$ref: "#/definitions/Job"
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/JobCreateRsp"
/job/start:
post:
operationId: start
tags:
- job
consumes:
- application/json
produces:
- application/json
parameters:
- in: body
name: body
required: true
schema:
type: object
required:
- robotCallJobId
properties:
robotCallJobId:
type: integer
format: int64
description: 任务Id
example: 1
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/APIResponse"
/job/pause:
post:
tags:
- job
consumes:
- application/json
produces:
- application/json
parameters:
- in: body
name: body
schema:
properties:
robotCallJobId:
type: integer
format: int64
description: 任务Id
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/APIResponse"
/job/delete:
post:
tags:
- job
consumes:
- application/json
produces:
- application/json
parameters:
- in: body
name: body
schema:
properties:
robotCallJobId:
type: integer
format: int64
description: 删除任务
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/APIResponse"
/job/importCustomer:
post:
operationId: importCustomer
tags:
- job
consumes:
- application/json
produces:
- application/json
parameters:
- in: body
name: body
required: true
schema:
$ref: "#/definitions/ImportCustomerReq"
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/APIResponse"
/job/updateAiCount:
post:
tags:
- job
consumes:
- application/json
produces:
- application/json
parameters:
- in: body
name: body
required: true
schema:
properties:
robotCallJobId:
type: integer
format: int64
description: 任务Id
robotCount:
type: integer
format: int32
description: 坐席数量
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/APIResponse"
/job/checkAll:
post:
tags:
- job
consumes:
- application/json
produces:
- application/json
parameters:
- in: body
name: body
required: true
schema:
required:
- operation
properties:
operation:
type: string
enum:
- PAUSE
- START
description: 操作类型，必填 PAUSE:暂停 START:开始
robotCallJobIdSet:
type: array
items:
type: string
description: 任务id集合
statusSet:
type: string
enum:
- NOT_STARTED
- IN_PROCESS
- COMPLETED
- RUNNABLE
- USER_PAUSE
- SYSTEM_SUSPENDED
- TERMINATE
- IN_QUEUE
- SYSTEM_HANG_UP
- WAITING_FOR_REDIAL
- ACCOUNT_DISABLE
- MAINTAIN
description: 任务状态，NOT_STARTED(0, "未开始"),IN_PROCESS(1, "进行中")，COMPLETED(2, "已完成"),RUNNABLE(3, "可运行"),USER_PAUSE(4, "用户暂停"),SYSTEM_SUSPENDED(5, "系统暂停")，TERMINATE(6, "已终止"),IN_QUEUE(7, "排队中"),SYSTEM_HANG_UP(10, "系统挂起"),WAITING_FOR_REDIAL(11, "等待重呼"),ACCOUNT_DISABLE(12, "账户禁用"),MAINTAIN(13, "系统维护");
name:
type: string
description: 任务名称
beginCreateDate:
type: string
description: 开始任务创建日期
endCreateDate:
type: string
description: 结束任务创建日期
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/CheckAllRsp"
/job/executeJobs:
post:
tags:
- job
consumes:
- application/json
produces:
- application/json
parameters:
- in: body
name: body
required: true
schema:
$ref: "#/definitions/ExecuteJobsReq"
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/ExecuteJobsRsp"
/job/modify:
patch:
tags:
- job
summary: 修改任务接口
description: 通过此接口可以修改任务
parameters:
- in: body
name: body
schema:
$ref: "#/definitions/Job"
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/JobUpdateRsp"
/job/reAddCustomerToJob:
post:
tags:
- job
consumes:
- application/json
produces:
- application/json
parameters:
- in: body
name: body
required: true
schema:
$ref: "#/definitions/ReAddCustomerToJobReq"
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/APIResponse"
/job/getJobStatsInfoList:
post:
tags:
- job
consumes:
- application/json
produces:
- application/json
parameters:
- in: body
name: body
required: true
schema:
properties:
robotCallJobId:
type: array
items:
type: string
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/GetJobStatsInfoListRsp"
/job/getJobs:
get:
summary: 获取任务列表接口
description: 通过此接口可以获取指定公司的任务列表
tags:
- job
produces:
- application/json
parameters:
- in: query
name: name
type: string
description: 任务名称
- in: query
name: status
type: string
enum:
- NOT_STARTED
- IN_PROCESS
- COMPLETED
- RUNNABLE
- USER_PAUSE
- SYSTEM_SUSPENDED
- TERMINATE
- IN_QUEUE
- SYSTEM_HANG_UP
- WAITING_FOR_REDIAL
- ACCOUNT_DISABLE
- MAINTAIN
description: 任务状态,(NOT_STARTED, "未开始"),(IN_PROCESS, "进行中"),(COMPLETED, "已完成"),(RUNNABLE, "可运行"),(USER_PAUSE, "用户暂停"),(SYSTEM_SUSPENDED, "系统暂停"),(TERMINATE, "已终止"),(IN_QUEUE, "排队中"),(SYSTEM_HANG_UP,"系统挂起"),(WAITING_FOR_REDIAL,"等待重呼"),(ACCOUNT_DISABLE,"账户禁用"),(MAINTAIN,"系统维护");
- in: query
name: pageNum
type: integer
format: int32
description: 第几页,默认1
- in: query
name: pageSize
type: integer
format: int32
description: 页面大小,选填,默认20,最大值100
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/GetJobsRsp"
/job/getJobDetail:
get:
tags:
- job
produces:
- application/json
parameters:
- in: query
name: robotCallJobId
required: true
type: integer
format: int64
description: 任务Id
responses:
"200":
description: successful operation
schema:
$ref: "#/definitions/GetJobDetailRsp"
definitions:
GetJobDetailRsp:
allOf:
- $ref: "#/definitions/APIResponse"
- type: object
properties:
data:
$ref: "#/definitions/Job"
GetJobsRsp:
allOf:
- $ref: "#/definitions/APIResponse"
- type: object
properties:
data:
$ref: "#/definitions/JobsPage"
JobsPage:
type: object
properties:
number:
type: integer
format: int32
pageSize:
type: integer
format: int32
totalElements:
type: integer
format: int32
pages:
type: integer
format: int32
content:
type: array
items:
properties:
robotCallJobId:
type: integer
format: int64
name:
type: string
status:
type: string
completedTask:
type: integer
format: int64
taskCallTotal:
type: integer
format: int64
createTime:
type: string
createdByUserName:
type: string
organizationName:
type: string
GetJobStatsInfoListRsp:
allOf:
- $ref: "#/definitions/APIResponse"
- type: object
properties:
data:
type: array
items:
type: object
properties:
taskTotal:
type: integer
format: int64
taskCompleted:
type: integer
format: int64
ReAddCustomerToJobReq:
type: object
required:
- robotCallJobId
- customerPersonIds
properties:
robotCallJobId:
type: integer
format: int64
customerPersonIds:
type: array
items:
type: integer
format: int64
lastCallRecord:
type: boolean
description: 是否过滤重复通话记录只显示最近的一条
example: true
calledPhoneNumber:
type: string
description: 被叫号码
callRecordId:
type: integer
format: int64
description: 通话记录id
example: 1542
customerPersonName:
type: string
description: 客户姓名
example: 张三
customerGroupId:
type: integer
format: int64
description: 分组id
resultStatuses:
type: array
enum:
- ANSWERED
- NO_ANSWER
- BUSY
- POWER_OFF
- OUT_OF_SERVICE
- REFUSED
- VACANT_NUMBER
- CAN_NOT_CONNECT
- FROM_PHONE_ERROR
- SYSTEM_ERROR
- CALL_LOSS
- TRANSFER_ARTIFICIAL
description: ANSWERED(0, "已接听", null), NO_ANSWER(1, "无应答", "呼叫号码未接听"), BUSY(2, "忙线中", "呼叫号码占线"), POWER_OFF(3, "关机", "呼叫号码关机"), OUT_OF_SERVICE(4, "停机", "呼叫号码停机"), REFUSED(5, "拒接", "呼叫号码拒接"), VACANT_NUMBER(6, "空号", "呼叫的号码是空号"), CAN_NOT_CONNECT(7, "无法接通", "呼叫的号码无法接通"), FROM_PHONE_ERROR(8, "主叫停机", "主叫号码不可用"), SYSTEM_ERROR(9, "系统错误", "外呼失败，系统错误"), CALL_LOSS(10,"多并发呼损","等待服务中用户挂断"), TRANSFER_ARTIFICIAL(11,"转人工呼损","等待转人工服务中用户挂断"); ["ANSWERED",
items:
type: string
intentLevels:
type: array
items:
type: string
followStatus:
type: string
enum:
- CLUE
- AI_INITIAL_VISIT
- PEOPLE_INITIAL_VISIT
- AI_FOLLOW_UP
- PEOPLE_FOLLOW_UP
- QUOTE
- DEAL
- LOSS
description: 跟进状态CLUE(0, "线索"), AI_INITIAL_VISIT(1, "AI初访"), PEOPLE_INITIAL_VISIT(2, "人工初访"), AI_FOLLOW_UP(3, "AI持续跟进"), PEOPLE_FOLLOW_UP(4, "人工持续跟进"), QUOTE(5, "报价"), DEAL(6, "成交"), LOSS(7, "流失");
dialogFlowId:
type: integer
format: int64
description: 话术ID
example: 1
earliestCreationTime:
type: string
description: 最早创建时间，日期标准格式，请不要包含时间。可以为空
example: "2018-07-25"
latestCreationTime:
type: string
description: 最晚创建时间，日期标准格式，请不要包含时间。可以为空
example: "2018-07-30"
ExecuteJobsRsp:
allOf:
- $ref: "#/definitions/APIResponse"
- type: object
properties:
robotCallJobId:
type: integer
format: int64
description: 任务id
robotCallJobName:
type: string
description: 任务名
msg:
type: string
description: 信息
ExecuteJobsReq:
type: object
properties:
operation:
type: string
executable:
type: array
items:
$ref: "#/definitions/ExecuteJobInfo"
description: 操作任务
ExecuteJobInfo:
type: object
properties:
robotCallJobId:
type: integer
format: int64
description: 任务id
robotCallJobName:
type: string
description: 任务名
createTime:
type: string
description: 创建时间
createUserName:
type: string
description: 任务创建人
status:
type: string
enum:
- NOT_STARTED
- IN_PROCESS
- COMPLETED
- RUNNABLE
- USER_PAUSE
- SYSTEM_SUSPENDED
- TERMINATE
- IN_QUEUE
- SYSTEM_HANG_UP
- WAITING_FOR_REDIAL
- ACCOUNT_DISABLE
- MAINTAIN
description: 任务状态，NOT_STARTED(0, "未开始"),IN_PROCESS(1, "进行中")，COMPLETED(2, "已完成"),RUNNABLE(3, "可运行"),USER_PAUSE(4, "用户暂停"),SYSTEM_SUSPENDED(5, "系统暂停")，TERMINATE(6, "已终止"),IN_QUEUE(7, "排队中"),SYSTEM_HANG_UP(10, "系统挂起"),WAITING_FOR_REDIAL(11, "等待重呼"),ACCOUNT_DISABLE(12, "账户禁用"),MAINTAIN(13, "系统维护");
hangUpType:
type: string
enum:
- ACCOUNT_DEBT
- NO_ROBOT_AVAILABLE
- PHONE_UNBIND
- LINE_BREAKDOWN
- AVAILABLE_ROBOT_NOT_ENOUGH
description: 系统挂起类型 ACCOUNT_DEBT(0, "账户欠费", "使用的线路账户已欠费"),NO_ROBOT_AVAILABLE(1, "没有可用坐席", "当前没有可用坐席"),PHONE_UNBIND(2, "线路已解绑", "使用的线路已解绑"),LINE_BREAKDOWN(3, "线路故障", "使用的线路状态均为故障"),AVAILABLE_ROBOT_NOT_ENOUGH(4,"有效坐席数不足","有效坐席数不足，请检查有效AI坐席数量！");
hangUpReason:
type: string
description: 系统挂起原因
statsInfo:
$ref: "#/definitions/StatsInfo"
StatsInfo:
type: object
properties:
robotCallJobId:
type: integer
format: int64
completedTask:
type: integer
format: int64
description: 已完成的任务总量
totalTask:
type: integer
format: int64
description: 任务总数
answeredTask:
type: integer
format: int64
description: 接通电话总量