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ITSMIncidentProblemManagement.sopm
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ITSMIncidentProblemManagement.sopm
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<?xml version="1.0" encoding="utf-8"?>
<otrs_package version="1.0">
<Name>ITSMIncidentProblemManagement</Name>
<Version>7.1.1</Version>
<Framework>7.1.x</Framework>
<PackageRequired Version="7.1.1">ITSMCore</PackageRequired>
<Vendor>Znuny</Vendor>
<URL>https://www.znuny.org/</URL>
<License>GNU GENERAL PUBLIC LICENSE Version 3, 29 June 2007</License>
<Description Lang="en">The OTRS::ITSM Incident and Problem Management package.</Description>
<Description Lang="de">Das OTRS::ITSM Incident und Problem Management Paket.</Description>
<Description Lang="es">Paquete Incident and Problem Management de OTRS::ITSM.</Description>
<Description Lang="hu">Az OTRS::ITSM incidens- és problémamenedzsment csomag.</Description>
<ChangeLog Version="7.1.1" Date="2024-09-09 10:49:25 +0200">Initial release for Znuny 7.1.</ChangeLog>
<ChangeLog Version="7.0.1" Date="2023-06-21 17:06:14 +0200">Initial release for Znuny 7.0.</ChangeLog>
<ChangeLog Version="6.5.1" Date="2023-02-20 16:01:15 +0100">Initial release for Znuny 6.5.</ChangeLog>
<ChangeLog Version="6.4.3" Date="2022-11-09 09:31:26 +0100">Updated translations.</ChangeLog>
<ChangeLog Version="6.4.2" Date="2022-07-29 08:52:35 +0200">Initital release for Znuny 6.4.2.</ChangeLog>
<ChangeLog Version="6.3.3" Date="2022-04-28 10:15:16 +0200">Release for Znuny 6.3.3.</ChangeLog>
<ChangeLog Version="6.3.1" Date="2022-03-18 16:35:59 +0100">Ported to 6.3.</ChangeLog>
<Filelist>
<File Permission="660" Location="Kernel/Config/Files/XML/ITSMTicket.xml"/>
<File Permission="660" Location="Kernel/Config/Files/XML/TicketITSMTicket.xml"/>
<File Permission="660" Location="Kernel/Language/ar_SA_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/bg_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/ca_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/cs_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/da_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/de_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/el_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/en_CA_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/en_GB_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/es_CO_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/es_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/es_MX_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/et_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/fa_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/fi_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/fr_CA_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/fr_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/gl_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/he_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/hi_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/hr_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/hu_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/id_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/it_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/ja_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/ko_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/lt_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/lv_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/mk_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/ms_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/nb_NO_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/nl_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/pl_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/pt_BR_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/pt_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/ro_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/ru_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/sk_SK_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/sl_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/sr_Cyrl_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/sr_Latn_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/sv_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/sw_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/th_TH_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/tr_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/uk_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/vi_VN_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/zh_CN_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Language/zh_TW_ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentTicketAddtlITSMField.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentTicketDecision.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/FilterElementPost/ITSMIncidentProblemManagement.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentTicketAddtlITSMField.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentTicketDecision.tt"/>
<File Permission="660" Location="Kernel/Output/JavaScript/Templates/Standard/Agent/ITSMIncidentProblemManagement/ServiceIncidentState.html.tmpl"/>
<File Permission="660" Location="Kernel/System/Stats/Dynamic/ITSMTicketFirstLevelSolutionRate.pm"/>
<File Permission="660" Location="Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentITSMReviewRequired.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentTicketAddtlITSMField.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentTicketDecision.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentTicketPrint.t"/>
<File Permission="660" Location="scripts/test/Selenium/Customer/CustomerTicketPrint.t"/>
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.ITSMIncidentProblemManagement.js"/>
<File Permission="660" Location="var/packagesetup/ITSMIncidentProblemManagement.pm"/>
</Filelist>
<DatabaseInstall Type="post">
<Insert Table="ticket_state">
<Data Key="name" Type="Quote" Translatable="1">closed with workaround</Data>
<Data Key="comments" Type="Quote">Ticket is closed with workaround.</Data>
<Data Key="type_id">3</Data>
<Data Key="valid_id">1</Data>
<Data Key="color" Type="Quote">#3DD598</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="ticket_type">
<Data Key="name" Type="Quote">Incident</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="ticket_type">
<Data Key="name" Type="Quote">Incident::Major</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="ticket_type">
<Data Key="name" Type="Quote">ServiceRequest</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="ticket_type">
<Data Key="name" Type="Quote">Problem</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
</DatabaseInstall>
<CodeInstall Type="post"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeInstall();
]]></CodeInstall>
<CodeReinstall Type="post"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeReinstall();
]]></CodeReinstall>
<CodeUpgrade Type="pre" Version="3.2.91"><![CDATA[
# uninstall Feature AddOn OTRSServiceIncidentState that has been integrated in OTRS::ITSM 3.2.91 (OTRS::ITSM 6.0.30 Beta 1)
$Kernel::OM->Get('Kernel::System::Package')->_PackageUninstallMerged(
Name => 'OTRSServiceIncidentState',
);
]]></CodeUpgrade>
<!-- It is IMPORTANT that this CodeUpgrade (Version="3.2.91") comes BEFORE the regular CodeUpgrade block without any version number! -->
<CodeUpgrade Type="post" Version="3.2.91"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# discard internally stored object, so that the next access to object creates them newly
$Kernel::OM->ObjectsDiscard(
Objects => [$CodeModule],
ForcePackageReload => 1,
);
$Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_3_2_91();
]]></CodeUpgrade>
<CodeUpgrade Type="post" Version="4.0.2"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# discard internally stored object, so that the next access to object creates them newly
$Kernel::OM->ObjectsDiscard(
Objects => [$CodeModule],
ForcePackageReload => 1,
);
$Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_4_0_2();
]]></CodeUpgrade>
<CodeUpgrade Type="post"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# discard internally stored object, so that the next access to object creates them newly
$Kernel::OM->ObjectsDiscard(
Objects => [$CodeModule],
ForcePackageReload => 1,
);
$Kernel::OM->Get($CodeModule)->CodeUpgrade();
]]></CodeUpgrade>
<CodeUninstall Type="pre"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUninstall();
]]></CodeUninstall>
<CodeUninstall Type="post"><![CDATA[
{
# cleanup stats list (only stats related to the given stat objects)
$Kernel::OM->Get('Kernel::System::Stats')->StatsCleanUp(
ObjectNames => [
'ITSMTicketFirstLevelSolutionRate',
'ITSMTicketSolutionTimeAverage',
],
UserID => 1,
);
}
]]></CodeUninstall>
<IntroInstall Type="pre" Title="Install Information" Lang="en"><![CDATA[
<br/>
<strong>WELCOME</strong>
<br/>
<br/>
You are about to install the Znuny package ITSMIncidentProblemManagement.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Installation Information" Lang="de"><![CDATA[
<br/>
<strong>WILLKOMMEN</strong>
<br/>
<br/>
Sie sind im Begriff das Znuny-Paket ITSMIncidentProblemManagement zu installieren.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Información de Instalación" Lang="es"><![CDATA[
<br/>
<strong>BIENVENIDO</strong>
<br/>
<br/>
Usted esta apunto de instalar el paquete ITSMIncidentProblemManagement de Znuny.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Telepítési információk" Lang="hu"><![CDATA[
<br/>
<strong>ÜDVÖZÖLJÜK</strong>
<br/>
<br/>
Ön az ITSMIncidentProblemManagement Znuny csomag telepítésére készül.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroUpgrade Type="pre" Title="Upgrade Information" Lang="en"><![CDATA[
<br/>
<strong>WELCOME</strong>
<br/>
<br/>
You are about to upgrade the Znuny package ITSMIncidentProblemManagement.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Upgrade Information" Lang="de"><![CDATA[
<br/>
<strong>WILLKOMMEN</strong>
<br/>
<br/>
Sie sind im Begriff das Znuny-Paket ITSMIncidentProblemManagement zu aktualisieren.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Información de Actualización" Lang="es"><![CDATA[
<br/>
<strong>BIENVENIDO</strong>
<br/>
<br/>
Usted esta apunto de actualizar el paquete ITSMIncidentProblemManagement de Znuny.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Frissítési információk" Lang="hu"><![CDATA[
<br/>
<strong>ÜDVÖZÖLJÜK</strong>
<br/>
<br/>
Ön az ITSMIncidentProblemManagement Znuny csomag frissítésére készül.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUpgrade>
<IntroUninstall Type="pre" Title="Uninstallation Information" Lang="en"><![CDATA[
<br/>
<strong>ATTENTION</strong>
<br/>
<br/>
If you uninstall this package, the ticket types and states that were added during installation will be deactivated.
They can be activated again in the admin area.
<br/>
<br/>
The statistics that are associated with this package, will no longer be available if the package is uninstalled.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Uninstallation Information" Lang="de"><![CDATA[
<br/>
<strong>ACHTUNG</strong>
<br/>
<br/>
Bei der Deinstallation werden die von diesem Paket angelegten Ticket-Typen und -Status deaktiviert.
Diese können jederzeit im Admin-Bereich wieder aktiviert werden.
<br/>
<br/>
Nach der Deinstallation sind die zu diesem Paket zugehörigen Statistiken nicht mehr verfügbar.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Información de Desinstalación" Lang="es"><![CDATA[
<br/>
<strong>ATTENTION</strong>
<br/>
<br/>
Si usted desinstala este paquete, los tipos de ticket y estados que fueron agregados durante la instalación serán desactivados.
Pueden ser activados de nuevo en el área de admin.
<br/>
<br/>
Las estadísticas asociadas a este paquete no estarán disponibles si desinstala el paquete.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Eltávolítási információk" Lang="hu"><![CDATA[
<br/>
<strong>FIGYELEM</strong>
<br/>
<br/>
Ha eltávolítja ezt a csomagot, akkor a telepítés során hozzáadott jegytípusok és állapotok ki lesznek kapcsolva.
Ezek az adminisztrációs területen kapcsolhatók be ismét.
<br/>
<br/>
Az ehhez a csomaghoz hozzárendelt statisztikák többé nem lesznek elérhetők, ha a csomagot eltávolítják.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUninstall>
</otrs_package>